> For the complete documentation index, see [llms.txt](https://tech.x2bee.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://tech.x2bee.com/api/back-office-api/statistics-bo-api/undefined-3.md).
# 고객서비스통계
## 사용자별 CS처리현황 목록 조회
> \## 기능설명\
> \* 사용자별 CS처리현황 목록, 목록 수를 조회 합니다.\
> \---\
> \## 상세설명\
> \* CS현황에 노출되는 사용자별 CS처리현황 목록, 목록 수를 조회 합니다.\
> \---\
> \## 코드정리\
> \* 상담검색어 타입(aempType) : 상담사ID(aempId), 상담사명(aempNm)\
> \---\
> \## 수정 번호\
> \* Release v2.00\_240613: 기간 검색 조건 개선
```json
{"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"RealGridListResponseCustomerServiceStatusResponse":{"type":"object","properties":{"totalCount":{"type":"integer","format":"int32"},"payloads":{"type":"array","items":{"$ref":"#/components/schemas/CustomerServiceStatusResponse"}}}},"CustomerServiceStatusResponse":{"type":"object","properties":{"accpDtm":{"type":"string","description":"접수일자"},"autoDivGbCd":{"type":"string","description":"업무유형(대)"},"autoDivGbNm":{"type":"string","description":"업무유형(대) 명"},"autoDivDtlNo":{"type":"string","description":"업무유형(중)"},"autoDivDtlNm":{"type":"string","description":"업무유형(중) 명"},"receiptCnt":{"type":"integer","format":"int32","description":"접수 갯수"},"processingCnt":{"type":"integer","format":"int32","description":"처리중 갯수"},"completeCnt":{"type":"integer","format":"int32","description":"완료 갯수"},"totalCnt":{"type":"integer","format":"int32","description":"합계"},"cnt":{"type":"object","additionalProperties":{"type":"integer","format":"int32"},"writeOnly":true}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}}}},"paths":{"/v2/statistics/counselor/status":{"get":{"tags":["고객서비스통계"],"summary":"사용자별 CS처리현황 목록 조회","description":"## 기능설명\n* 사용자별 CS처리현황 목록, 목록 수를 조회 합니다.\n---\n## 상세설명\n* CS현황에 노출되는 사용자별 CS처리현황 목록, 목록 수를 조회 합니다.\n---\n## 코드정리\n* 상담검색어 타입(aempType) : 상담사ID(aempId), 상담사명(aempNm)\n---\n## 수정 번호\n* Release v2.00_240613: 기간 검색 조건 개선\n","operationId":"getProcessingStatusByUser","parameters":[{"name":"startDate","in":"query","description":"조회기간(시작일)","required":false,"schema":{"type":"string","format":"date","description":"조회기간(시작일)"}},{"name":"endDate","in":"query","description":"조회기간(종료일)","required":false,"schema":{"type":"string","format":"date","description":"조회기간(종료일)"}},{"name":"accpTypCd","in":"query","description":"접수유형코드(CS003) - 업무유형(대)","required":false,"schema":{"type":"string","description":"접수유형코드(CS003) - 업무유형(대)","enum":["CALL","ONE_TO_ONE","QNA","CHAT","OB"]}},{"name":"accpTypDtlNo","in":"query","description":"접수유형상세번호 - 업무유형(중)","required":false,"schema":{"type":"string","description":"접수유형상세번호 - 업무유형(중)"}},{"name":"userId","in":"query","description":"상담사ID","required":false,"schema":{"type":"string","description":"상담사ID"}},{"name":"userNm","in":"query","description":"상담사명","required":false,"schema":{"type":"string","description":"상담사명"}},{"name":"aempType","in":"query","description":"상담사검색어 타입(상담사ID:aempId, 상담사명:aempNm)","required":false,"schema":{"type":"string","description":"상담사검색어 타입(상담사ID:aempId, 상담사명:aempNm)"}},{"name":"aempText","in":"query","description":"상담사검색어","required":false,"schema":{"type":"string","description":"상담사검색어"}}],"responses":{"200":{"description":"성공","content":{"*/*":{"schema":{"$ref":"#/components/schemas/RealGridListResponseCustomerServiceStatusResponse"}}}},"900":{"description":"업무처리 오류 내용","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}}
```
## 업무유형별 CS처리현황 목록 조회
> \## 기능설명\
> \* 업무유형별 CS처리현황 목록, 목록 수를 조회 합니다.\
> \---\
> \## 상세설명\
> \* CS현황에 노출되는 업무유형별 CS처리현황 목록, 목록 수를 조회 합니다.\
> \---\
> \## 수정 번호\
> \* Release v2.00\_240613: 기간 검색 조건 개선
```json
{"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"RealGridListResponseCustomerServiceStatusResponse":{"type":"object","properties":{"totalCount":{"type":"integer","format":"int32"},"payloads":{"type":"array","items":{"$ref":"#/components/schemas/CustomerServiceStatusResponse"}}}},"CustomerServiceStatusResponse":{"type":"object","properties":{"accpDtm":{"type":"string","description":"접수일자"},"autoDivGbCd":{"type":"string","description":"업무유형(대)"},"autoDivGbNm":{"type":"string","description":"업무유형(대) 명"},"autoDivDtlNo":{"type":"string","description":"업무유형(중)"},"autoDivDtlNm":{"type":"string","description":"업무유형(중) 명"},"receiptCnt":{"type":"integer","format":"int32","description":"접수 갯수"},"processingCnt":{"type":"integer","format":"int32","description":"처리중 갯수"},"completeCnt":{"type":"integer","format":"int32","description":"완료 갯수"},"totalCnt":{"type":"integer","format":"int32","description":"합계"},"cnt":{"type":"object","additionalProperties":{"type":"integer","format":"int32"},"writeOnly":true}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}}}},"paths":{"/v2/statistics/business-type/status":{"get":{"tags":["고객서비스통계"],"summary":"업무유형별 CS처리현황 목록 조회","description":"## 기능설명\n* 업무유형별 CS처리현황 목록, 목록 수를 조회 합니다.\n---\n## 상세설명\n* CS현황에 노출되는 업무유형별 CS처리현황 목록, 목록 수를 조회 합니다.\n---\n## 수정 번호\n* Release v2.00_240613: 기간 검색 조건 개선\n","operationId":"getProcessingStatusByTypeOfBusiness","parameters":[{"name":"startDate","in":"query","description":"조회기간(시작일)","required":false,"schema":{"type":"string","format":"date","description":"조회기간(시작일)"}},{"name":"endDate","in":"query","description":"조회기간(종료일)","required":false,"schema":{"type":"string","format":"date","description":"조회기간(종료일)"}},{"name":"accpTypCd","in":"query","description":"접수유형코드(CS003) - 업무유형(대)","required":false,"schema":{"type":"string","description":"접수유형코드(CS003) - 업무유형(대)","enum":["CALL","ONE_TO_ONE","QNA","CHAT","OB"]}},{"name":"accpTypDtlNo","in":"query","description":"접수유형상세번호 - 업무유형(중)","required":false,"schema":{"type":"string","description":"접수유형상세번호 - 업무유형(중)"}},{"name":"userId","in":"query","description":"상담사ID","required":false,"schema":{"type":"string","description":"상담사ID"}},{"name":"userNm","in":"query","description":"상담사명","required":false,"schema":{"type":"string","description":"상담사명"}},{"name":"aempType","in":"query","description":"상담사검색어 타입(상담사ID:aempId, 상담사명:aempNm)","required":false,"schema":{"type":"string","description":"상담사검색어 타입(상담사ID:aempId, 상담사명:aempNm)"}},{"name":"aempText","in":"query","description":"상담사검색어","required":false,"schema":{"type":"string","description":"상담사검색어"}}],"responses":{"200":{"description":"성공","content":{"*/*":{"schema":{"$ref":"#/components/schemas/RealGridListResponseCustomerServiceStatusResponse"}}}},"900":{"description":"업무처리 오류 내용","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}}
```
## 사용자별 CS처리현황 목록 조회
> \## 기능설명\
> \* 사용자별 CS처리현황 목록을 조회 합니다.\
> \---\
> \## 상세설명\
> \* CS현황에 노출되는 사용자별 CS처리현황 목록을 조회 합니다.\
> \---\
> \## 코드정리\
> \* 상담검색어 타입(aempType) : 상담사ID(aempId), 상담사명(aempNm)\
> \---\
> \## 수정 번호\
> \* Release v2.00\_240613: 기간 검색 조건 개선
```json
{"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"ResponseListCustomerServiceStatusResponse":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"type":"array","description":"payload","items":{"$ref":"#/components/schemas/CustomerServiceStatusResponse"}},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"CustomerServiceStatusResponse":{"type":"object","properties":{"accpDtm":{"type":"string","description":"접수일자"},"autoDivGbCd":{"type":"string","description":"업무유형(대)"},"autoDivGbNm":{"type":"string","description":"업무유형(대) 명"},"autoDivDtlNo":{"type":"string","description":"업무유형(중)"},"autoDivDtlNm":{"type":"string","description":"업무유형(중) 명"},"receiptCnt":{"type":"integer","format":"int32","description":"접수 갯수"},"processingCnt":{"type":"integer","format":"int32","description":"처리중 갯수"},"completeCnt":{"type":"integer","format":"int32","description":"완료 갯수"},"totalCnt":{"type":"integer","format":"int32","description":"합계"},"cnt":{"type":"object","additionalProperties":{"type":"integer","format":"int32"},"writeOnly":true}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v1/statistics/getProcessingStatusByUser":{"get":{"tags":["고객서비스통계"],"summary":"사용자별 CS처리현황 목록 조회","description":"## 기능설명\n* 사용자별 CS처리현황 목록을 조회 합니다.\n---\n## 상세설명\n* CS현황에 노출되는 사용자별 CS처리현황 목록을 조회 합니다.\n---\n## 코드정리\n* 상담검색어 타입(aempType) : 상담사ID(aempId), 상담사명(aempNm)\n---\n## 수정 번호\n* Release v2.00_240613: 기간 검색 조건 개선\n","operationId":"getProcessingStatusByUser_1","parameters":[{"name":"startDate","in":"query","description":"조회기간(시작일)","required":false,"schema":{"type":"string","format":"date","description":"조회기간(시작일)"}},{"name":"endDate","in":"query","description":"조회기간(종료일)","required":false,"schema":{"type":"string","format":"date","description":"조회기간(종료일)"}},{"name":"accpTypCd","in":"query","description":"접수유형코드(CS003) - 업무유형(대)","required":false,"schema":{"type":"string","description":"접수유형코드(CS003) - 업무유형(대)","enum":["CALL","ONE_TO_ONE","QNA","CHAT","OB"]}},{"name":"accpTypDtlNo","in":"query","description":"접수유형상세번호 - 업무유형(중)","required":false,"schema":{"type":"string","description":"접수유형상세번호 - 업무유형(중)"}},{"name":"userId","in":"query","description":"상담사ID","required":false,"schema":{"type":"string","description":"상담사ID"}},{"name":"userNm","in":"query","description":"상담사명","required":false,"schema":{"type":"string","description":"상담사명"}},{"name":"aempType","in":"query","description":"상담사검색어 타입(상담사ID:aempId, 상담사명:aempNm)","required":false,"schema":{"type":"string","description":"상담사검색어 타입(상담사ID:aempId, 상담사명:aempNm)"}},{"name":"aempText","in":"query","description":"상담사검색어","required":false,"schema":{"type":"string","description":"상담사검색어"}}],"responses":{"200":{"description":"성공","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseListCustomerServiceStatusResponse"}}}},"900":{"description":"업무처리 오류 내용","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}}
```
## 사용자별 CS처리현황 목록 수 조회
> \## 기능설명\
> \* 사용자별 CS처리현황 목록 수를 조회 합니다.\
> \---\
> \## 상세설명\
> \* CS현황에 노출되는 사용자별 CS처리현황 목록 수를 조회 합니다.\
> \---\
> \## 코드정리\
> \* 상담검색어 타입(aempType) : 상담사ID(aempId), 상담사명(aempNm)\
> \---\
> \## 수정 번호\
> \* Release v2.00\_240613: 기간 검색 조건 개선
```json
{"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"ResponseInteger":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"type":"integer","format":"int32","description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v1/statistics/getProcessingStatusByUserCount":{"get":{"tags":["고객서비스통계"],"summary":"사용자별 CS처리현황 목록 수 조회","description":"## 기능설명\n* 사용자별 CS처리현황 목록 수를 조회 합니다.\n---\n## 상세설명\n* CS현황에 노출되는 사용자별 CS처리현황 목록 수를 조회 합니다.\n---\n## 코드정리\n* 상담검색어 타입(aempType) : 상담사ID(aempId), 상담사명(aempNm)\n---\n## 수정 번호\n* Release v2.00_240613: 기간 검색 조건 개선\n","operationId":"getProcessingStatusByUserCount","parameters":[{"name":"startDate","in":"query","description":"조회기간(시작일)","required":false,"schema":{"type":"string","format":"date","description":"조회기간(시작일)"}},{"name":"endDate","in":"query","description":"조회기간(종료일)","required":false,"schema":{"type":"string","format":"date","description":"조회기간(종료일)"}},{"name":"accpTypCd","in":"query","description":"접수유형코드(CS003) - 업무유형(대)","required":false,"schema":{"type":"string","description":"접수유형코드(CS003) - 업무유형(대)","enum":["CALL","ONE_TO_ONE","QNA","CHAT","OB"]}},{"name":"accpTypDtlNo","in":"query","description":"접수유형상세번호 - 업무유형(중)","required":false,"schema":{"type":"string","description":"접수유형상세번호 - 업무유형(중)"}},{"name":"userId","in":"query","description":"상담사ID","required":false,"schema":{"type":"string","description":"상담사ID"}},{"name":"userNm","in":"query","description":"상담사명","required":false,"schema":{"type":"string","description":"상담사명"}},{"name":"aempType","in":"query","description":"상담사검색어 타입(상담사ID:aempId, 상담사명:aempNm)","required":false,"schema":{"type":"string","description":"상담사검색어 타입(상담사ID:aempId, 상담사명:aempNm)"}},{"name":"aempText","in":"query","description":"상담사검색어","required":false,"schema":{"type":"string","description":"상담사검색어"}}],"responses":{"200":{"description":"성공","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseInteger"}}}},"900":{"description":"업무처리 오류 내용","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}}
```
## 업무유형별 CS처리현황 목록 조회
> \## 기능설명\
> \* 업무유형별 CS처리현황 목록을 조회 합니다.\
> \---\
> \## 상세설명\
> \* CS현황에 노출되는 업무유형별 CS처리현황 목록을 조회 합니다.\
> \---\
> \## 수정 번호\
> \* Release v2.00\_240613: 기간 검색 조건 개선
```json
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```
## 업무유형별 CS처리현황 목록 수 조회
> \## 기능설명\
> \* 업무유형별 CS처리현황 목록 수를 조회 합니다.\
> \---\
> \## 상세설명\
> \* CS현황에 노출되는 업무유형별 CS처리현황 목록 수를 조회 합니다.\
> \---\
> \## 수정 번호\
> \* Release v2.00\_240613: 기간 검색 조건 개선
```json
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```