> For the complete documentation index, see [llms.txt](https://tech.x2bee.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://tech.x2bee.com/api/back-office-api/statistics-bo-api/undefined-3.md).
# 고객서비스통계
## 사용자별 CS처리현황 목록 조회
> \## 기능설명\
> \* 사용자별 CS처리현황 목록, 목록 수를 조회 합니다.\
> \---\
> \## 상세설명\
> \* CS현황에 노출되는 사용자별 CS처리현황 목록, 목록 수를 조회 합니다.\
> \---\
> \## 코드정리\
> \* 상담검색어 타입(aempType) : 상담사ID(aempId), 상담사명(aempNm)\
> \---\
> \## 수정 번호\
> \* Release v2.00\_240613: 기간 검색 조건 개선
```json
{"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"RealGridListResponseCustomerServiceStatusResponse":{"type":"object","properties":{"totalCount":{"type":"integer","format":"int32"},"payloads":{"type":"array","items":{"$ref":"#/components/schemas/CustomerServiceStatusResponse"}}}},"CustomerServiceStatusResponse":{"type":"object","properties":{"accpDtm":{"type":"string","description":"접수일자"},"autoDivGbCd":{"type":"string","description":"업무유형(대)"},"autoDivGbNm":{"type":"string","description":"업무유형(대) 명"},"autoDivDtlNo":{"type":"string","description":"업무유형(중)"},"autoDivDtlNm":{"type":"string","description":"업무유형(중) 명"},"receiptCnt":{"type":"integer","format":"int32","description":"접수 갯수"},"processingCnt":{"type":"integer","format":"int32","description":"처리중 갯수"},"completeCnt":{"type":"integer","format":"int32","description":"완료 갯수"},"totalCnt":{"type":"integer","format":"int32","description":"합계"},"cnt":{"type":"object","additionalProperties":{"type":"integer","format":"int32"},"writeOnly":true}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}}}},"paths":{"/v2/statistics/counselor/status":{"get":{"tags":["고객서비스통계"],"summary":"사용자별 CS처리현황 목록 조회","description":"## 기능설명\n* 사용자별 CS처리현황 목록, 목록 수를 조회 합니다.\n---\n## 상세설명\n* CS현황에 노출되는 사용자별 CS처리현황 목록, 목록 수를 조회 합니다.\n---\n## 코드정리\n* 상담검색어 타입(aempType) : 상담사ID(aempId), 상담사명(aempNm)\n---\n## 수정 번호\n* Release v2.00_240613: 기간 검색 조건 개선\n","operationId":"getProcessingStatusByUser","parameters":[{"name":"startDate","in":"query","description":"조회기간(시작일)","required":false,"schema":{"type":"string","format":"date","description":"조회기간(시작일)"}},{"name":"endDate","in":"query","description":"조회기간(종료일)","required":false,"schema":{"type":"string","format":"date","description":"조회기간(종료일)"}},{"name":"accpTypCd","in":"query","description":"접수유형코드(CS003) - 업무유형(대)","required":false,"schema":{"type":"string","description":"접수유형코드(CS003) - 업무유형(대)","enum":["CALL","ONE_TO_ONE","QNA","CHAT","OB"]}},{"name":"accpTypDtlNo","in":"query","description":"접수유형상세번호 - 업무유형(중)","required":false,"schema":{"type":"string","description":"접수유형상세번호 - 업무유형(중)"}},{"name":"userId","in":"query","description":"상담사ID","required":false,"schema":{"type":"string","description":"상담사ID"}},{"name":"userNm","in":"query","description":"상담사명","required":false,"schema":{"type":"string","description":"상담사명"}},{"name":"aempType","in":"query","description":"상담사검색어 타입(상담사ID:aempId, 상담사명:aempNm)","required":false,"schema":{"type":"string","description":"상담사검색어 타입(상담사ID:aempId, 상담사명:aempNm)"}},{"name":"aempText","in":"query","description":"상담사검색어","required":false,"schema":{"type":"string","description":"상담사검색어"}}],"responses":{"200":{"description":"성공","content":{"*/*":{"schema":{"$ref":"#/components/schemas/RealGridListResponseCustomerServiceStatusResponse"}}}},"900":{"description":"업무처리 오류 내용","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}}
```
## 업무유형별 CS처리현황 목록 조회
> \## 기능설명\
> \* 업무유형별 CS처리현황 목록, 목록 수를 조회 합니다.\
> \---\
> \## 상세설명\
> \* CS현황에 노출되는 업무유형별 CS처리현황 목록, 목록 수를 조회 합니다.\
> \---\
> \## 수정 번호\
> \* Release v2.00\_240613: 기간 검색 조건 개선
```json
{"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"RealGridListResponseCustomerServiceStatusResponse":{"type":"object","properties":{"totalCount":{"type":"integer","format":"int32"},"payloads":{"type":"array","items":{"$ref":"#/components/schemas/CustomerServiceStatusResponse"}}}},"CustomerServiceStatusResponse":{"type":"object","properties":{"accpDtm":{"type":"string","description":"접수일자"},"autoDivGbCd":{"type":"string","description":"업무유형(대)"},"autoDivGbNm":{"type":"string","description":"업무유형(대) 명"},"autoDivDtlNo":{"type":"string","description":"업무유형(중)"},"autoDivDtlNm":{"type":"string","description":"업무유형(중) 명"},"receiptCnt":{"type":"integer","format":"int32","description":"접수 갯수"},"processingCnt":{"type":"integer","format":"int32","description":"처리중 갯수"},"completeCnt":{"type":"integer","format":"int32","description":"완료 갯수"},"totalCnt":{"type":"integer","format":"int32","description":"합계"},"cnt":{"type":"object","additionalProperties":{"type":"integer","format":"int32"},"writeOnly":true}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}}}},"paths":{"/v2/statistics/business-type/status":{"get":{"tags":["고객서비스통계"],"summary":"업무유형별 CS처리현황 목록 조회","description":"## 기능설명\n* 업무유형별 CS처리현황 목록, 목록 수를 조회 합니다.\n---\n## 상세설명\n* CS현황에 노출되는 업무유형별 CS처리현황 목록, 목록 수를 조회 합니다.\n---\n## 수정 번호\n* Release v2.00_240613: 기간 검색 조건 개선\n","operationId":"getProcessingStatusByTypeOfBusiness","parameters":[{"name":"startDate","in":"query","description":"조회기간(시작일)","required":false,"schema":{"type":"string","format":"date","description":"조회기간(시작일)"}},{"name":"endDate","in":"query","description":"조회기간(종료일)","required":false,"schema":{"type":"string","format":"date","description":"조회기간(종료일)"}},{"name":"accpTypCd","in":"query","description":"접수유형코드(CS003) - 업무유형(대)","required":false,"schema":{"type":"string","description":"접수유형코드(CS003) - 업무유형(대)","enum":["CALL","ONE_TO_ONE","QNA","CHAT","OB"]}},{"name":"accpTypDtlNo","in":"query","description":"접수유형상세번호 - 업무유형(중)","required":false,"schema":{"type":"string","description":"접수유형상세번호 - 업무유형(중)"}},{"name":"userId","in":"query","description":"상담사ID","required":false,"schema":{"type":"string","description":"상담사ID"}},{"name":"userNm","in":"query","description":"상담사명","required":false,"schema":{"type":"string","description":"상담사명"}},{"name":"aempType","in":"query","description":"상담사검색어 타입(상담사ID:aempId, 상담사명:aempNm)","required":false,"schema":{"type":"string","description":"상담사검색어 타입(상담사ID:aempId, 상담사명:aempNm)"}},{"name":"aempText","in":"query","description":"상담사검색어","required":false,"schema":{"type":"string","description":"상담사검색어"}}],"responses":{"200":{"description":"성공","content":{"*/*":{"schema":{"$ref":"#/components/schemas/RealGridListResponseCustomerServiceStatusResponse"}}}},"900":{"description":"업무처리 오류 내용","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}}
```
## 사용자별 CS처리현황 목록 조회
> \## 기능설명\
> \* 사용자별 CS처리현황 목록을 조회 합니다.\
> \---\
> \## 상세설명\
> \* CS현황에 노출되는 사용자별 CS처리현황 목록을 조회 합니다.\
> \---\
> \## 코드정리\
> \* 상담검색어 타입(aempType) : 상담사ID(aempId), 상담사명(aempNm)\
> \---\
> \## 수정 번호\
> \* Release v2.00\_240613: 기간 검색 조건 개선
```json
{"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"ResponseListCustomerServiceStatusResponse":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"type":"array","description":"payload","items":{"$ref":"#/components/schemas/CustomerServiceStatusResponse"}},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"CustomerServiceStatusResponse":{"type":"object","properties":{"accpDtm":{"type":"string","description":"접수일자"},"autoDivGbCd":{"type":"string","description":"업무유형(대)"},"autoDivGbNm":{"type":"string","description":"업무유형(대) 명"},"autoDivDtlNo":{"type":"string","description":"업무유형(중)"},"autoDivDtlNm":{"type":"string","description":"업무유형(중) 명"},"receiptCnt":{"type":"integer","format":"int32","description":"접수 갯수"},"processingCnt":{"type":"integer","format":"int32","description":"처리중 갯수"},"completeCnt":{"type":"integer","format":"int32","description":"완료 갯수"},"totalCnt":{"type":"integer","format":"int32","description":"합계"},"cnt":{"type":"object","additionalProperties":{"type":"integer","format":"int32"},"writeOnly":true}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v1/statistics/getProcessingStatusByUser":{"get":{"tags":["고객서비스통계"],"summary":"사용자별 CS처리현황 목록 조회","description":"## 기능설명\n* 사용자별 CS처리현황 목록을 조회 합니다.\n---\n## 상세설명\n* CS현황에 노출되는 사용자별 CS처리현황 목록을 조회 합니다.\n---\n## 코드정리\n* 상담검색어 타입(aempType) : 상담사ID(aempId), 상담사명(aempNm)\n---\n## 수정 번호\n* Release v2.00_240613: 기간 검색 조건 개선\n","operationId":"getProcessingStatusByUser_1","parameters":[{"name":"startDate","in":"query","description":"조회기간(시작일)","required":false,"schema":{"type":"string","format":"date","description":"조회기간(시작일)"}},{"name":"endDate","in":"query","description":"조회기간(종료일)","required":false,"schema":{"type":"string","format":"date","description":"조회기간(종료일)"}},{"name":"accpTypCd","in":"query","description":"접수유형코드(CS003) - 업무유형(대)","required":false,"schema":{"type":"string","description":"접수유형코드(CS003) - 업무유형(대)","enum":["CALL","ONE_TO_ONE","QNA","CHAT","OB"]}},{"name":"accpTypDtlNo","in":"query","description":"접수유형상세번호 - 업무유형(중)","required":false,"schema":{"type":"string","description":"접수유형상세번호 - 업무유형(중)"}},{"name":"userId","in":"query","description":"상담사ID","required":false,"schema":{"type":"string","description":"상담사ID"}},{"name":"userNm","in":"query","description":"상담사명","required":false,"schema":{"type":"string","description":"상담사명"}},{"name":"aempType","in":"query","description":"상담사검색어 타입(상담사ID:aempId, 상담사명:aempNm)","required":false,"schema":{"type":"string","description":"상담사검색어 타입(상담사ID:aempId, 상담사명:aempNm)"}},{"name":"aempText","in":"query","description":"상담사검색어","required":false,"schema":{"type":"string","description":"상담사검색어"}}],"responses":{"200":{"description":"성공","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseListCustomerServiceStatusResponse"}}}},"900":{"description":"업무처리 오류 내용","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}}
```
## 사용자별 CS처리현황 목록 수 조회
> \## 기능설명\
> \* 사용자별 CS처리현황 목록 수를 조회 합니다.\
> \---\
> \## 상세설명\
> \* CS현황에 노출되는 사용자별 CS처리현황 목록 수를 조회 합니다.\
> \---\
> \## 코드정리\
> \* 상담검색어 타입(aempType) : 상담사ID(aempId), 상담사명(aempNm)\
> \---\
> \## 수정 번호\
> \* Release v2.00\_240613: 기간 검색 조건 개선
```json
{"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"ResponseInteger":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"type":"integer","format":"int32","description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v1/statistics/getProcessingStatusByUserCount":{"get":{"tags":["고객서비스통계"],"summary":"사용자별 CS처리현황 목록 수 조회","description":"## 기능설명\n* 사용자별 CS처리현황 목록 수를 조회 합니다.\n---\n## 상세설명\n* CS현황에 노출되는 사용자별 CS처리현황 목록 수를 조회 합니다.\n---\n## 코드정리\n* 상담검색어 타입(aempType) : 상담사ID(aempId), 상담사명(aempNm)\n---\n## 수정 번호\n* Release v2.00_240613: 기간 검색 조건 개선\n","operationId":"getProcessingStatusByUserCount","parameters":[{"name":"startDate","in":"query","description":"조회기간(시작일)","required":false,"schema":{"type":"string","format":"date","description":"조회기간(시작일)"}},{"name":"endDate","in":"query","description":"조회기간(종료일)","required":false,"schema":{"type":"string","format":"date","description":"조회기간(종료일)"}},{"name":"accpTypCd","in":"query","description":"접수유형코드(CS003) - 업무유형(대)","required":false,"schema":{"type":"string","description":"접수유형코드(CS003) - 업무유형(대)","enum":["CALL","ONE_TO_ONE","QNA","CHAT","OB"]}},{"name":"accpTypDtlNo","in":"query","description":"접수유형상세번호 - 업무유형(중)","required":false,"schema":{"type":"string","description":"접수유형상세번호 - 업무유형(중)"}},{"name":"userId","in":"query","description":"상담사ID","required":false,"schema":{"type":"string","description":"상담사ID"}},{"name":"userNm","in":"query","description":"상담사명","required":false,"schema":{"type":"string","description":"상담사명"}},{"name":"aempType","in":"query","description":"상담사검색어 타입(상담사ID:aempId, 상담사명:aempNm)","required":false,"schema":{"type":"string","description":"상담사검색어 타입(상담사ID:aempId, 상담사명:aempNm)"}},{"name":"aempText","in":"query","description":"상담사검색어","required":false,"schema":{"type":"string","description":"상담사검색어"}}],"responses":{"200":{"description":"성공","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseInteger"}}}},"900":{"description":"업무처리 오류 내용","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}}
```
## 업무유형별 CS처리현황 목록 조회
> \## 기능설명\
> \* 업무유형별 CS처리현황 목록을 조회 합니다.\
> \---\
> \## 상세설명\
> \* CS현황에 노출되는 업무유형별 CS처리현황 목록을 조회 합니다.\
> \---\
> \## 수정 번호\
> \* Release v2.00\_240613: 기간 검색 조건 개선
```json
{"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"ResponseListCustomerServiceStatusResponse":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"type":"array","description":"payload","items":{"$ref":"#/components/schemas/CustomerServiceStatusResponse"}},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"CustomerServiceStatusResponse":{"type":"object","properties":{"accpDtm":{"type":"string","description":"접수일자"},"autoDivGbCd":{"type":"string","description":"업무유형(대)"},"autoDivGbNm":{"type":"string","description":"업무유형(대) 명"},"autoDivDtlNo":{"type":"string","description":"업무유형(중)"},"autoDivDtlNm":{"type":"string","description":"업무유형(중) 명"},"receiptCnt":{"type":"integer","format":"int32","description":"접수 갯수"},"processingCnt":{"type":"integer","format":"int32","description":"처리중 갯수"},"completeCnt":{"type":"integer","format":"int32","description":"완료 갯수"},"totalCnt":{"type":"integer","format":"int32","description":"합계"},"cnt":{"type":"object","additionalProperties":{"type":"integer","format":"int32"},"writeOnly":true}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v1/statistics/getProcessingStatusByTypeOfBusiness":{"get":{"tags":["고객서비스통계"],"summary":"업무유형별 CS처리현황 목록 조회","description":"## 기능설명\n* 업무유형별 CS처리현황 목록을 조회 합니다.\n---\n## 상세설명\n* CS현황에 노출되는 업무유형별 CS처리현황 목록을 조회 합니다.\n---\n## 수정 번호\n* Release v2.00_240613: 기간 검색 조건 개선\n","operationId":"getProcessingStatusByTypeOfBusiness_1","parameters":[{"name":"startDate","in":"query","description":"조회기간(시작일)","required":false,"schema":{"type":"string","format":"date","description":"조회기간(시작일)"}},{"name":"endDate","in":"query","description":"조회기간(종료일)","required":false,"schema":{"type":"string","format":"date","description":"조회기간(종료일)"}},{"name":"accpTypCd","in":"query","description":"접수유형코드(CS003) - 업무유형(대)","required":false,"schema":{"type":"string","description":"접수유형코드(CS003) - 업무유형(대)","enum":["CALL","ONE_TO_ONE","QNA","CHAT","OB"]}},{"name":"accpTypDtlNo","in":"query","description":"접수유형상세번호 - 업무유형(중)","required":false,"schema":{"type":"string","description":"접수유형상세번호 - 업무유형(중)"}},{"name":"userId","in":"query","description":"상담사ID","required":false,"schema":{"type":"string","description":"상담사ID"}},{"name":"userNm","in":"query","description":"상담사명","required":false,"schema":{"type":"string","description":"상담사명"}},{"name":"aempType","in":"query","description":"상담사검색어 타입(상담사ID:aempId, 상담사명:aempNm)","required":false,"schema":{"type":"string","description":"상담사검색어 타입(상담사ID:aempId, 상담사명:aempNm)"}},{"name":"aempText","in":"query","description":"상담사검색어","required":false,"schema":{"type":"string","description":"상담사검색어"}}],"responses":{"200":{"description":"성공","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseListCustomerServiceStatusResponse"}}}},"900":{"description":"업무처리 오류 내용","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}}
```
## 업무유형별 CS처리현황 목록 수 조회
> \## 기능설명\
> \* 업무유형별 CS처리현황 목록 수를 조회 합니다.\
> \---\
> \## 상세설명\
> \* CS현황에 노출되는 업무유형별 CS처리현황 목록 수를 조회 합니다.\
> \---\
> \## 수정 번호\
> \* Release v2.00\_240613: 기간 검색 조건 개선
```json
{"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"ResponseInteger":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"type":"integer","format":"int32","description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v1/statistics/getProcessingStatusByTypeOfBusinessCount":{"get":{"tags":["고객서비스통계"],"summary":"업무유형별 CS처리현황 목록 수 조회","description":"## 기능설명\n* 업무유형별 CS처리현황 목록 수를 조회 합니다.\n---\n## 상세설명\n* CS현황에 노출되는 업무유형별 CS처리현황 목록 수를 조회 합니다.\n---\n## 수정 번호\n* Release v2.00_240613: 기간 검색 조건 개선\n","operationId":"getProcessingStatusByTypeOfBusinessCount","parameters":[{"name":"startDate","in":"query","description":"조회기간(시작일)","required":false,"schema":{"type":"string","format":"date","description":"조회기간(시작일)"}},{"name":"endDate","in":"query","description":"조회기간(종료일)","required":false,"schema":{"type":"string","format":"date","description":"조회기간(종료일)"}},{"name":"accpTypCd","in":"query","description":"접수유형코드(CS003) - 업무유형(대)","required":false,"schema":{"type":"string","description":"접수유형코드(CS003) - 업무유형(대)","enum":["CALL","ONE_TO_ONE","QNA","CHAT","OB"]}},{"name":"accpTypDtlNo","in":"query","description":"접수유형상세번호 - 업무유형(중)","required":false,"schema":{"type":"string","description":"접수유형상세번호 - 업무유형(중)"}},{"name":"userId","in":"query","description":"상담사ID","required":false,"schema":{"type":"string","description":"상담사ID"}},{"name":"userNm","in":"query","description":"상담사명","required":false,"schema":{"type":"string","description":"상담사명"}},{"name":"aempType","in":"query","description":"상담사검색어 타입(상담사ID:aempId, 상담사명:aempNm)","required":false,"schema":{"type":"string","description":"상담사검색어 타입(상담사ID:aempId, 상담사명:aempNm)"}},{"name":"aempText","in":"query","description":"상담사검색어","required":false,"schema":{"type":"string","description":"상담사검색어"}}],"responses":{"200":{"description":"성공","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseInteger"}}}},"900":{"description":"업무처리 오류 내용","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}}
```
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://tech.x2bee.com/api/back-office-api/statistics-bo-api/undefined-3.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.