# 통합상담관리 ## 처리내역 등록/수정 > \## 기능설명\ > \* 통합상담관리 처리내역을 등록/수정 합니다.\ > \---\ > \## 상세 설명\ > \* 선택한 고객상담에 대해 처리내역을 등록/수정 합니다.
```json {"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"SaveCustomerCounselProcessInfoRequest":{"type":"object","description":"처리내역 등록/수정 요청 DTO","properties":{"afterCall":{"type":"string","description":"전화약속여부"},"ccnNo":{"type":"string","description":"상담번호"},"ccnPrgsStatCd":{"type":"string","description":"고객상담진행상태코드(CS005)","enum":["RECEIPT","IN_PROGRESS","TRANSFER_REQUEST","COMPLETE"]},"cellNoYn":{"type":"string","description":"휴대폰번호여부"},"telRgnNo":{"type":"string","description":"전화지역번호"},"telTxnoNo":{"type":"string","description":"전화국번번호"},"telEndNo":{"type":"string","description":"전화끝번호"},"cnslProcCont":{"type":"string","description":"상담처리내용"},"prmsDtm":{"type":"string","description":"prmsDtm"},"notiTmCd":{"type":"string","description":"알림시간코드(CS013)","enum":["ALIM_MIN_1","ALIM_MIN_3","ALIM_MIN_5","ALIM_MIN_10","ALIM_MIN_15","ALIM_MIN_20","ALIM_MIN_30"]},"prmsMethCd":{"type":"string","description":"약속방식코드(CS008)","enum":["CALL"]},"cnslMemo":{"type":"string","description":"상담메모"}}},"ResponseString":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"type":"string","description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v2/customerservice/integratedCounselMgmt/saveCustomerCounselProcessInfo":{"post":{"tags":["통합상담관리"],"summary":"처리내역 등록/수정","description":"## 기능설명\n* 통합상담관리 처리내역을 등록/수정 합니다.\n---\n## 상세 설명\n* 선택한 고객상담에 대해 처리내역을 등록/수정 합니다.\n","operationId":"saveCustomerCounselProcessInfo","requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/SaveCustomerCounselProcessInfoRequest"}}},"required":true},"responses":{"200":{"description":"성공","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseString"}}}},"900":{"description":"업무처리 오류 내용","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}} ``` ## 상담정보 등록 > \## 기능설명\ > \* 통합상담관리 화면에서 산규 고객상담 정보를 등록 합니다.\ > \---\ > \## 상세 설명\ > \* 일반콜, OB 상담만 등록 가능합니다.
```json {"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"SaveCustomerCounselInfoRequest":{"type":"object","description":"상담정보 등록 요청 DTO","properties":{"afterCall":{"type":"string","description":"전화약속여부"},"custCnslGbCd":{"type":"string","description":"상담구분코드(CS001)","enum":["IB","OB"]},"accpMediaCd":{"type":"string","description":"접수매체코드(CS002)","enum":["CALL","WEB"]},"accpTypCd":{"type":"string","description":"접수유형코드(CS003)","enum":["CALL","ONE_TO_ONE","QNA","CHAT","OB"]},"cnslSubCd":{"type":"string","description":"상담주체코드(CS004)","enum":["HEAD_QUARTER","CALL_CENTER","ENTR"]},"ccnPrgsStatCd":{"type":"string","description":"고객상담진행상태코드(CS005)","enum":["RECEIPT","IN_PROGRESS","TRANSFER_REQUEST","COMPLETE"]},"mbrNo":{"type":"string","description":"회원번호"},"inqmnNm":{"type":"string","description":"문의자명"},"cnslLrgTypNo":{"type":"string","description":"상담대유형번호"},"cnslMidTypNo":{"type":"string","description":"상담중유형번호"},"cnslTypNo":{"type":"string","description":"상담유형번호"},"cellNoYn":{"type":"string","description":"휴대폰번호여부"},"telRgnNo":{"type":"string","description":"전화지역번호"},"telTxnoNo":{"type":"string","description":"전화국번번호"},"telEndNo":{"type":"string","description":"전화끝번호"},"accpTitle":{"type":"string","description":"접수제목"},"accpCont":{"type":"string","description":"접수내용"},"cnslProcCont":{"type":"string","description":"상담처리내용"},"cnslindInfoMemo":{"type":"string","description":"개인정보메모"},"ordNo":{"type":"string","description":"주문번호"},"goodsNo":{"type":"string","description":"상품번호"},"goodsNm":{"type":"string","description":"상품명"},"itmNo":{"type":"string","description":"단품번호"},"itmNm":{"type":"string","description":"단품명"},"entrNo":{"type":"string","description":"협력사번호"},"prmsDtm":{"type":"string","description":"prmsDtm"},"notiTmCd":{"type":"string","description":"알림시간코드(CS013)","enum":["ALIM_MIN_1","ALIM_MIN_3","ALIM_MIN_5","ALIM_MIN_10","ALIM_MIN_15","ALIM_MIN_20","ALIM_MIN_30"]},"prmsMethCd":{"type":"string","description":"약속방식코드(CS008)","enum":["CALL"]},"cnslMemo":{"type":"string","description":"상담메모"},"obTypNo":{"type":"string","description":"OB유형번호"},"obProcTypCd":{"type":"string","description":"OB처리유형코드(CS014)","enum":["NOT_NUMBER","UNANSWERED_CALL","SNS_SEND","OTHERS","TEL_COMPLETE","TEL_NOT_COMPLETE","SMS_COMPLETE","COMPULSION_COMPLETE"]}}},"ResponseString":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"type":"string","description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v2/customerservice/integratedCounselMgmt/saveCustomerCounselInfo":{"post":{"tags":["통합상담관리"],"summary":"상담정보 등록","description":"## 기능설명\n* 통합상담관리 화면에서 산규 고객상담 정보를 등록 합니다.\n---\n## 상세 설명\n* 일반콜, OB 상담만 등록 가능합니다.\n","operationId":"saveCustomerCounselInfo","requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/SaveCustomerCounselInfoRequest"}}},"required":true},"responses":{"200":{"description":"성공","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseString"}}}},"900":{"description":"업무처리 오류 내용","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}} ``` ## 고객보상 접수 > \## 기능설명\ > \* 고객보상 접수정보를 등록 합니다.\ > \---\ > \## 상세 설명\ > \* 선택한 고객상담에 대해 고객보상 접수정보를 등록 합니다.\ > \* 비회원 주문에 대한 상담은 고객보상 처리할 수 없습니다.\ > \* 고객보상수단은 쿠폰, 현금, 마일리지 입니다.
```json {"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"CsCustomerCompensAcceptInfoRequest":{"type":"object","description":"고객보상접수정보 요청 DTO","properties":{"custCpnsAplyNo":{"type":"string","description":"10000911"},"ccnNo":{"type":"string","description":"10004891"},"cpnsTypNo":{"type":"string"},"cpnsMeanCd":{"type":"string","description":"20"},"rspnGbCd":{"type":"string"},"cpnsAprvStatCd":{"type":"string","description":"30"},"cpnsPayStatCd":{"type":"string"},"mbrNo":{"type":"string","description":"100000513"},"mbrNm":{"type":"string"},"loginId":{"type":"string","description":"kdh9110"},"accpDtm":{"type":"string","description":"승인 바랍니다."},"accpCont":{"type":"string"},"acptmnId":{"type":"string","description":"x2beecc"},"cpnsAmtNo":{"type":"string","description":"100000"},"promoNm":{"type":"string"},"aprvDtm":{"type":"string"},"aprmnId":{"type":"string"},"payReqMemo":{"type":"string","description":"승인 요청합니다."},"retnDtm":{"type":"string"},"retnProcmnId":{"type":"string"},"payDtm":{"type":"string"},"paymnId":{"type":"string"},"payCont":{"type":"string"},"payReqDtm":{"type":"string"},"payBankCd":{"type":"string"},"payActnNo":{"type":"string","description":"110999988888"},"noEncryptPayActnNo":{"type":"string","description":"110999988888"},"payDepositorNm":{"type":"string","description":"홍길동"},"ordNo":{"type":"string","description":"20230718O002626"},"goodsNo":{"type":"string"},"retnCausCont":{"type":"string"},"couponNo":{"type":"string"},"mileage":{"type":"string"},"request":{"$ref":"#/components/schemas/CsCustomerCompensAcceptInfoRequest"},"custCpnsAplyNoList":{"type":"array","items":{"type":"string"}}}},"ResponseString":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"type":"string","description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v2/customerservice/integratedCounselMgmt/registCustomerCompens":{"post":{"tags":["통합상담관리"],"summary":"고객보상 접수","description":"## 기능설명\n* 고객보상 접수정보를 등록 합니다.\n---\n## 상세 설명\n* 선택한 고객상담에 대해 고객보상 접수정보를 등록 합니다.\n* 비회원 주문에 대한 상담은 고객보상 처리할 수 없습니다.\n* 고객보상수단은 쿠폰, 현금, 마일리지 입니다.\n","operationId":"registCustomerCompens","requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/CsCustomerCompensAcceptInfoRequest"}}},"required":true},"responses":{"200":{"description":"성공","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseString"}}}},"900":{"description":"업무처리 오류 내용","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}} ``` ## 1:1문의 답변 등록 > \## 기능설명\ > \* 통합상담관리 1:1문의 답변을 등록 합니다.\ > \---\ > \## 상세 설명\ > \* 답변 완료 처리시 고객에게 알림톡을 발송 합니다.\ > \* 이메일수신여부가 Y 일 때 이메일을 발송 합니다.
```json {"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"PostOneToOneInquiryRequest":{"type":"object","description":"1:1문의 답변등록 요청 DTO","properties":{"ccnNo":{"type":"string","description":"상담번호"},"ccnPrgsStatCd":{"type":"string","description":"고객상담진행상태코드(CS005)","enum":["RECEIPT","IN_PROGRESS","TRANSFER_REQUEST","COMPLETE"]},"telRgnNo":{"type":"string","description":"전화지역번호"},"telTxnoNo":{"type":"string","description":"전화국번번호"},"telEndNo":{"type":"string","description":"전화끝번호"},"ansCont":{"type":"string","description":"답변내용"},"preProcYn":{"type":"string","description":"기처리여부"}}},"ResponseString":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"type":"string","description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v2/customerservice/integratedCounselMgmt/postOneToOneInquiry":{"post":{"tags":["통합상담관리"],"summary":"1:1문의 답변 등록","description":"## 기능설명\n* 통합상담관리 1:1문의 답변을 등록 합니다.\n---\n## 상세 설명\n* 답변 완료 처리시 고객에게 알림톡을 발송 합니다.\n* 이메일수신여부가 Y 일 때 이메일을 발송 합니다.\n","operationId":"postOneToOneInquiry","requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/PostOneToOneInquiryRequest"}}},"required":true},"responses":{"200":{"description":"성공","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseString"}}}},"900":{"description":"업무처리 오류 내용","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}} ``` ## 상담목록 상세 조회 > \## 기능설명\ > \* 통합상담관리 상담목록 상세 정보를 조회 합니다.\ > \---\ > \## 상세 설명\ > \* 선택한 고객상담 상세정보를 조회 합니다.
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message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v2/customerservice/integratedCounselMgmt/getProcessingDetails":{"get":{"tags":["통합상담관리"],"summary":"처리내역 등록 위한 기초데이터 조회","description":"## 기능설명\n* 통합상담관리 처리내역 등록을 위한 기초 데이터를 조회 합니다.\n---\n## 상세 설명\n* 문의내역, 답변완료 처리내역을 조회 합니다.\n* 고객전화약속정보를 조회 합니다.\n* 아직 완료되지 않은 전화약속정보를 조회 합니다.\n* 해당 상담의 고객보상정보를 조회 합니다.\n","operationId":"getProcessingDetails","parameters":[{"name":"ccnNo","in":"query","description":"상담번호","required":true,"schema":{"type":"String"}}],"responses":{"200":{"description":"성공","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseIntegratedCsDetailResponse"}}}},"900":{"description":"업무처리 오류 내용","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}} ``` ## 통합상담관리 페이지 진입에 필요한 정보 조회 > \## 기능설명\ > \* 통합상담관리 페이지 진입에 필요한 정보를 조회한다.\ > \---\ > \## 상세 설명\ > \* 통합상담관리 페이지 진입에 필요한 정보를 조회한다.\ > \---\ > \## 코드정리\ > \* 연결페이지구분(pageGub):\ > \* 단순 페이지 링크(dbLink)\ > \* 고객센터 대시보드 1:1문의(oneCnt)\ > \* 고객센터 대시보드 전체(totCnt)\ > \* 고객센터 대시보드 상품Q\&A(pdQna)\ > \* 고객센터 대시보드 일반콜(call)\ > \* 고객센터 대시보드 OB(ob)\ > \* 고객센터 대시보드 접수(receipt)\ > \* 고객센터 대시보드 진행(inProgress)\ > \* 고객센터 대시보드 완료(complete)
```json {"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"ResponseIntegratedCounselMgmtViewResponse":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"$ref":"#/components/schemas/IntegratedCounselMgmtViewResponse","description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"IntegratedCounselMgmtViewResponse":{"type":"object","description":"통합상담관리 응답 DTO","properties":{"linkCcnNo":{"type":"string","description":"링크로 들어온 상담번호"},"linkAccpDtm":{"type":"string","description":"링크로 들어온 접수일시"},"linkPageGub":{"type":"string","description":"링크로 들어온 페이지구분값"},"codeList":{"type":"object","additionalProperties":{"type":"array","items":{"$ref":"#/components/schemas/StStdCd"}},"description":"공통코드리스트"}}},"StStdCd":{"type":"object","description":"그룹코드 조회/등록/수정 Request","properties":{"grpCd":{"type":"string","description":"그룹코드"},"cd":{"type":"string","description":"코드"},"cdNm":{"type":"string","description":"코드명"},"cdDesc":{"type":"string","description":"코드설명"},"useYn":{"type":"string","description":"사용여부"},"sortSeq":{"type":"integer","format":"int32","description":"정렬순서"},"ref1Val":{"type":"string","description":"참조1값 설명"},"ref2Val":{"type":"string","description":"참조2값 설명"},"ref3Val":{"type":"string","description":"참조3값 설명"},"ref4Val":{"type":"string","description":"참조4값 설명"},"ref5Val":{"type":"string","description":"참조5값 설명"},"ref6Val":{"type":"string","description":"참조6값 설명"},"ref7Val":{"type":"string","description":"참조7값 설명"}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v2/customerservice/integratedCounselMgmt/getIntegratedCounselMgmtView":{"get":{"tags":["통합상담관리"],"summary":"통합상담관리 페이지 진입에 필요한 정보 조회","description":"## 기능설명\n* 통합상담관리 페이지 진입에 필요한 정보를 조회한다.\n---\n## 상세 설명\n* 통합상담관리 페이지 진입에 필요한 정보를 조회한다.\n---\n## 코드정리\n* 연결페이지구분(pageGub):\n * 단순 페이지 링크(dbLink)\n * 고객센터 대시보드 1:1문의(oneCnt)\n * 고객센터 대시보드 전체(totCnt)\n * 고객센터 대시보드 상품Q&A(pdQna)\n * 고객센터 대시보드 일반콜(call)\n * 고객센터 대시보드 OB(ob)\n * 고객센터 대시보드 접수(receipt)\n * 고객센터 대시보드 진행(inProgress)\n * 고객센터 대시보드 완료(complete)\n","operationId":"getIntegratedCounselMgmtView","parameters":[{"name":"pageGub","in":"query","description":"연결페이지구분","required":false,"schema":{"type":"String"}},{"name":"ccnNo","in":"query","description":"상담번호","required":false,"schema":{"type":"String"}},{"name":"accpDtm","in":"query","description":"접수일시","required":false,"schema":{"type":"String"}}],"responses":{"200":{"description":"성공","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseIntegratedCounselMgmtViewResponse"}}}},"900":{"description":"업무처리 오류 내용","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}} ``` ## 통합상담관리 상담목록 조회 > \## 기능설명\ > \* 통합상담관리 상담목록을 조회 합니다.\ > \---\ > \## 상세 설명\ > \* 선택된 조건에 해당하는 상담목록을 조회 합니다.\ > \---\ > \## 수정 번호\ > \* Release v2.00\_240613: 기간 검색 조건 개선
```json {"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"RealGridListResponseIntegratedCounselResponse":{"type":"object","properties":{"totalCount":{"type":"integer","format":"int32"},"payloads":{"type":"array","items":{"$ref":"#/components/schemas/IntegratedCounselResponse"}}}},"IntegratedCounselResponse":{"type":"object","properties":{"ccnNo":{"type":"string","description":"상담번호"},"accpDtm":{"type":"string","format":"date-time","description":"접수일시"},"ccnPrgsStatCd":{"type":"string","description":"처리상태"},"custCnslGbCd":{"type":"string","description":"상담구분"},"accpTypCd":{"type":"string","description":"접수유형"},"cnslTypNo":{"type":"string","description":"상담유형"},"cnslTypText":{"type":"string","description":"상담유형명"},"accpTitle":{"type":"string","description":"1:1문의 상담제목"},"accpMediaCd":{"type":"string","description":"접수매체"},"mbrNo":{"type":"string","description":"회원No"},"mbrId":{"type":"string","description":"회원ID"},"mbrNm":{"type":"string","description":"회원명"},"acptmnNm":{"type":"string","description":"접수자"},"procmnNm":{"type":"string","description":"처리자"},"quotDtm":{"type":"string","format":"date-time","description":"할당일시"},"fnshmnNm":{"type":"string","description":"완료자"},"fnshDtm":{"type":"string","format":"date-time","description":"완료일시"},"ordNo":{"type":"string","description":"주문번호"},"nafrGbCd":{"type":"string","description":"내외국인"},"mbrGradeCd":{"type":"string","description":"회원등급코드"},"acptmnId":{"type":"string","description":"접수자 Id"},"procmnId":{"type":"string","description":"처리자 Id"},"fnshmnId":{"type":"string","description":"완료자 Id"},"siteNm":{"type":"string","description":"사이트명"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}}}},"paths":{"/v2/customerservice/integratedCounselMgmt/getIntegratedCounselList":{"get":{"tags":["통합상담관리"],"summary":"통합상담관리 상담목록 조회","description":"## 기능설명\n* 통합상담관리 상담목록을 조회 합니다.\n---\n## 상세 설명\n* 선택된 조건에 해당하는 상담목록을 조회 합니다.\n---\n## 수정 번호\n* Release v2.00_240613: 기간 검색 조건 개선\n","operationId":"getIntegratedCounselList","parameters":[{"name":"dateSelect","in":"query","description":"조회기간","required":false,"schema":{"type":"string","description":"조회기간"}},{"name":"periodType","in":"query","description":"기간검색종류(0:할당일자, 1:접수일자, 2:완료일자)","required":false,"schema":{"type":"string","description":"기간검색종류(0:할당일자, 1:접수일자, 2:완료일자)"}},{"name":"startDate","in":"query","description":"검색 시작기간","required":false,"schema":{"type":"string","format":"date","description":"검색 시작기간"}},{"name":"endDate","in":"query","description":"검색 종료기간","required":false,"schema":{"type":"string","format":"date","description":"검색 종료기간"}},{"name":"custCnslGbCd","in":"query","description":"상담구분","required":false,"schema":{"type":"string","description":"상담구분"}},{"name":"accpTypCd","in":"query","description":"접수유형","required":false,"schema":{"type":"string","description":"접수유형"}},{"name":"cnslLrgTypNo","in":"query","description":"상담유형(대)","required":false,"schema":{"type":"string","description":"상담유형(대)"}},{"name":"cnslMidTypNo","in":"query","description":"상담유형(중)","required":false,"schema":{"type":"string","description":"상담유형(중)"}},{"name":"cnslTypNo","in":"query","description":"상담유형(소)","required":false,"schema":{"type":"string","description":"상담유형(소)"}},{"name":"ccnPrgsStatCd","in":"query","description":"처리상태코드","required":false,"schema":{"type":"string","description":"처리상태코드"}},{"name":"ccnPrgsStatCdList","in":"query","description":"처리상태코드(복수선택)","required":false,"schema":{"type":"array","description":"처리상태코드(복수선택)","items":{"type":"string","description":"처리상태코드(복수선택)"}}},{"name":"goodsNo","in":"query","description":"상품번호","required":false,"schema":{"type":"string","description":"상품번호"}},{"name":"noSelectType","in":"query","description":"조회구분타입(0: 회원ID, 1: 휴대폰번호, 2: 주문번호, 3: 회원명, 4: 회원번호)","required":false,"schema":{"type":"string","description":"조회구분타입(0: 회원ID, 1: 휴대폰번호, 2: 주문번호, 3: 회원명, 4: 회원번호)"}},{"name":"noText","in":"query","description":"조회구분에 따른 입력값(0: 회원ID, 1: 휴대폰번호, 2: 주문번호, 3: 회원명, 4: 회원번호)","required":false,"schema":{"type":"string","description":"조회구분에 따른 입력값(0: 회원ID, 1: 휴대폰번호, 2: 주문번호, 3: 회원명, 4: 회원번호)"}},{"name":"idSelectType","in":"query","description":"담당자구분(0: 접수자, 1: 처리자)","required":false,"schema":{"type":"string","description":"담당자구분(0: 접수자, 1: 처리자)"}},{"name":"userId","in":"query","description":"담당자ID","required":false,"schema":{"type":"string","description":"담당자ID"}},{"name":"accpTitle","in":"query","description":"1:1문의 제목","required":false,"schema":{"type":"string","description":"1:1문의 제목"}},{"name":"nafrGbCd","in":"query","description":"내외국인구분코드","required":false,"schema":{"type":"string","description":"내외국인구분코드"}},{"name":"onOffGb","in":"query","description":"상담형구분(N:일반상담유형, Y:1:1문의유형)","required":false,"schema":{"type":"string","description":"상담형구분(N:일반상담유형, Y:1:1문의유형)"}},{"name":"ccnNoOnly","in":"query","description":"상담번호로만 검색여부","required":false,"schema":{"type":"string","description":"상담번호로만 검색여부"}},{"name":"ccnNo","in":"query","description":"상담번호","required":false,"schema":{"type":"string","description":"상담번호"}},{"name":"siteNo","in":"query","description":"사이트번호","required":false,"schema":{"type":"string","description":"사이트번호"}}],"responses":{"200":{"description":"성공","content":{"*/*":{"schema":{"$ref":"#/components/schemas/RealGridListResponseIntegratedCounselResponse"}}}},"900":{"description":"업무처리 오류 내용","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}} ``` ## 고객보상 페이지 진입에 필요한 정보 조회 > \## 기능설명\ > \* 통합상담관리 고객보상 상세 페이지 진입에 필요한 정보를 조회 합니다.\ > \---\ > \## 상세 설명\ > \* 고객보상 상세 페이지 노출에 필요한 정보를 조회 합니다.\ > \* 고객보상정보를 조회 합니다.\ > \* 고객보상이 등록된 상담 정보를 조회 합니다.\ > \* 화면에서 사용되는 공통코드를 조회 합니다.\ > \* 로그인한 사용자의 권한을 조회 합니다.\ > \* 권한별 승인가능한 금액을 조회 합니다.
```json {"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"ResponseCustomerCompensSaveViewResponse":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"$ref":"#/components/schemas/CustomerCompensSaveViewResponse","description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"CustomerCompensSaveViewResponse":{"type":"object","description":"고객보상 화면 진입 응답 DTO","properties":{"cccai":{"$ref":"#/components/schemas/CsCustCpnsAccpInfoResponse","description":"등록된 고객보상 데이터"},"ccnData":{"$ref":"#/components/schemas/CsRelatedResponse","description":"고객데이터"},"codeList":{"type":"object","additionalProperties":{"type":"array","items":{"$ref":"#/components/schemas/StStdCd"}},"description":"공통코드리스트"},"csCpGradeAmtCode":{"type":"object","additionalProperties":{"type":"array","items":{"$ref":"#/components/schemas/StStdCd"}},"description":"보상금액결제한도(CS025)"},"csCpUserGrade":{"type":"string","description":"로그인한 사용자 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합니다.\n","operationId":"getCsOrderGoodsData","parameters":[{"name":"ccnNo","in":"query","description":"상담번호","required":true,"schema":{"type":"String"}}],"responses":{"200":{"description":"성공","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseCsRelatedResponse"}}}},"900":{"description":"업무처리 오류 내용","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}} ``` ## 고객보상 정보 조회 > \## 기능설명\ > \* 통합상담관리 고객보상 정보를 조회 합니다.\ > \---\ > \## 상세 설명\ > \* 통합상담관리에서 등록한 고객보상 정보를 조회 합니다.\ > \* 비회원 상담은 조회 할 수 없습니다.\ > \---\ > \## 수정번호\ > \* \`\`\`Release v2.00\_250905\`\`\`: 대분류 조회 추가
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```json {"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"ResponseListCsCounselTemplateInfoResponse":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"type":"array","description":"payload","items":{"$ref":"#/components/schemas/CsCounselTemplateInfoResponse"}},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"CsCounselTemplateInfoResponse":{"type":"object","properties":{"argInsertUpdate":{"type":"string","description":"등록,수정구분 코드"},"typeCode":{"type":"string","description":"탭 구분(공통:common, 개인:alone)"},"cnslAempId":{"type":"string","description":"사용자ID"},"cnslAempNm":{"type":"string","description":"사용자명"},"cnslTmplNo":{"type":"string","description":"상담템플릿번호"},"cnslGbCd":{"type":"string","description":"상담구분코드(CS015)"},"cnslTypCd":{"type":"string","description":"상담유형코드(CS016)"},"tmplNm":{"type":"string","description":"템플릿명"},"tmplCont":{"type":"string","description":"템플릿내용"},"userId":{"type":"string","description":"회원ID"},"callGub":{"type":"string","description":"호출구분"},"useYn":{"type":"string","description":"사용여부"}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v2/customerservice/integratedCounselMgmt/getCsCounselTemplateInfo":{"get":{"tags":["통합상담관리"],"summary":"상담템플릿 목록을 조회 합니다.","description":"## 기능설명\n* 통합상담관리 1:1문의 답변에 사용되는 상담템플릿 목록을 조회 합니다.\n---\n## 상세 설명\n* 1:1문의 상담 답변 등록시에만 사용할 수 있습니다.\n* 상담템플릿은 공통/개인으로 구분됩니다.\n","operationId":"getCsCounselTemplateInfo","parameters":[{"name":"argSelectType","in":"query","required":false,"schema":{"type":"string"}},{"name":"argInsertUpdate","in":"query","description":"저장/수정 구분값","required":false,"schema":{"type":"string","description":"저장/수정 구분값"}},{"name":"typeCode","in":"query","description":"탭 구분(공통:common, 개인:alone)","required":false,"schema":{"type":"string","description":"탭 구분(공통:common, 개인:alone)"}},{"name":"cnslAempId","in":"query","description":"등록자ID","required":false,"schema":{"type":"string","description":"등록자ID"}},{"name":"cnslAempNm","in":"query","required":false,"schema":{"type":"string"}},{"name":"cnslTmplNo","in":"query","required":false,"schema":{"type":"string"}},{"name":"cnslGbCd","in":"query","required":false,"schema":{"type":"string"}},{"name":"cnslTypCd","in":"query","required":false,"schema":{"type":"string"}},{"name":"tmplNm","in":"query","required":false,"schema":{"type":"string"}},{"name":"tmplCont","in":"query","required":false,"schema":{"type":"string"}},{"name":"userId","in":"query","required":false,"schema":{"type":"string"}},{"name":"callGub","in":"query","required":false,"schema":{"type":"string"}},{"name":"useYn","in":"query","required":false,"schema":{"type":"string"}},{"name":"handlerGb","in":"query","required":false,"schema":{"type":"string"}}],"responses":{"200":{"description":"성공","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseListCsCounselTemplateInfoResponse"}}}},"900":{"description":"업무처리 오류 내용","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}} ``` ## 통합상담관리 상담 등록 페이지 진입에 필요한 정보 조회 > \## 기능설명\ > \* 통합상담관리 상담 등록 페이지 진입에 필요한 정보를 조회한다.\ > \---\ > \## 상세 설명\ > \* 공통코드, 회원정보를 조회 합니다.\ > \* 공통코드 : CS001,CS003,CS005,CS008,CS013,CM013
```json {"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"ResponseCounselRegistViewResponse":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"$ref":"#/components/schemas/CounselRegistViewResponse","description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"CounselRegistViewResponse":{"type":"object","properties":{"userIndInfo":{"type":"string","description":"개인정보메모노출가능여부"},"codeList":{"type":"object","additionalProperties":{"type":"array","items":{"$ref":"#/components/schemas/StStdCd"}},"description":"공통코드리스트"}}},"StStdCd":{"type":"object","description":"그룹코드 조회/등록/수정 Request","properties":{"grpCd":{"type":"string","description":"그룹코드"},"cd":{"type":"string","description":"코드"},"cdNm":{"type":"string","description":"코드명"},"cdDesc":{"type":"string","description":"코드설명"},"useYn":{"type":"string","description":"사용여부"},"sortSeq":{"type":"integer","format":"int32","description":"정렬순서"},"ref1Val":{"type":"string","description":"참조1값 설명"},"ref2Val":{"type":"string","description":"참조2값 설명"},"ref3Val":{"type":"string","description":"참조3값 설명"},"ref4Val":{"type":"string","description":"참조4값 설명"},"ref5Val":{"type":"string","description":"참조5값 설명"},"ref6Val":{"type":"string","description":"참조6값 설명"},"ref7Val":{"type":"string","description":"참조7값 설명"}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v2/customerservice/integratedCounselMgmt/getCounselRegistView":{"get":{"tags":["통합상담관리"],"summary":"통합상담관리 상담 등록 페이지 진입에 필요한 정보 조회","description":"## 기능설명\n* 통합상담관리 상담 등록 페이지 진입에 필요한 정보를 조회한다.\n---\n## 상세 설명\n* 공통코드, 회원정보를 조회 합니다.\n* 공통코드 : CS001,CS003,CS005,CS008,CS013,CM013\n","operationId":"getCounselRegistView","responses":{"200":{"description":"성공","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseCounselRegistViewResponse"}}}},"900":{"description":"업무처리 오류 내용","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}} ``` ## 고객상담 처리내역 조회 > \## 기능 설명\ > 고객 상담 처리 내역을 조회합니다.\ > \
\
\ > \---\ > \## 상세 내용\ > \* 선택한 고객상담의 처리 내역을 조회합니다.\ > \* 고객 상담 처리 내역별 고객전화약속정보를 조회합니다.
```json {"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"RealGridListResponseCsCcnProcInfoResponse":{"type":"object","properties":{"totalCount":{"type":"integer","format":"int32"},"payloads":{"type":"array","items":{"$ref":"#/components/schemas/CsCcnProcInfoResponse"}}}},"CsCcnProcInfoResponse":{"type":"object","properties":{"ccnNo":{"type":"string"},"cnslProcSeq":{"type":"string"},"obProcTypCd":{"type":"string"},"cnslProcDtm":{"type":"string"},"cnslProcCont":{"type":"string"},"userNm":{"type":"string"},"sysRegId":{"type":"string"},"csTelPrmsResponses":{"type":"array","items":{"$ref":"#/components/schemas/CsTelPrmsResponse"}}}},"CsTelPrmsResponse":{"type":"object","properties":{"ccnNo":{"type":"string"},"cnslProcSeq":{"type":"string"},"telPrmsSeq":{"type":"string"},"prmsDtm":{"type":"string"},"notiTmCd":{"type":"string"},"prmsMethCd":{"type":"string"},"prmsStatCd":{"type":"string"},"cnslMemo":{"type":"string"},"aempId":{"type":"string"},"userNm":{"type":"string"},"aempConfDtm":{"type":"string"},"aempProcDtm":{"type":"string"},"telTryCnt":{"type":"string"},"procStat":{"type":"string"}}}}},"paths":{"/v2/customerservice/integratedCounselMgmt/getCounselProcessHistory":{"get":{"tags":["통합상담관리"],"summary":"고객상담 처리내역 조회","description":"## 기능 설명\n고객 상담 처리 내역을 조회합니다.\n

\n---\n## 상세 내용\n* 선택한 고객상담의 처리 내역을 조회합니다.\n* 고객 상담 처리 내역별 고객전화약속정보를 조회합니다.\n","operationId":"getCounselProcessHistory","parameters":[{"name":"ccnNo","in":"query","description":"상담번호","required":true,"schema":{"type":"String"}}],"responses":{"200":{"description":"OK","content":{"*/*":{"schema":{"$ref":"#/components/schemas/RealGridListResponseCsCcnProcInfoResponse"}}}}}}}}} ``` --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://tech.x2bee.com/api/back-office-api/cs-bo-api/undefined-2.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.