> For the complete documentation index, see [llms.txt](https://tech.x2bee.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://tech.x2bee.com/api/back-office-api/claim-bo-api/undefined-4.md). # 클레임 공통 ## 변경 가능 단품 목록 조회 > \## 기능설명\ > \* 변경 가능 단품 목록 조회\ > \
\ > \
\ > \---\ > \## 상세내용\ > \* 주문/교환 대상 상품의 단품 변경 시 변경 가능한 단품 목록 제공\ > \* 상품 API 호출 ( API URL : \*\*/api/goods/v1/detail/otherItms\*\* )
```json {"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"ClaimItmOtherInfoRequest":{"type":"object","description":"주문 변경 단품 목록 조회 요청 DTO","properties":{"goodsNo":{"type":"string","description":"상품번호"},"itmNo":{"type":"array","description":"단품번호목록","items":{"type":"string"}},"stkQty":{"type":"integer","format":"int64","description":"재고수량"}}},"ClaimItmOtherInfoListResponse":{"type":"object","description":"주문 변경 단품 목록 조회 DTO","properties":{"goodsNo":{"type":"string","description":"상품번호"},"reqIteNo":{"type":"string","description":"변경할단품번호"},"itmNos":{"type":"array","description":"단품번호목록","items":{"$ref":"#/components/schemas/ClaimItmOtherInfoResponse"}}}},"ClaimItmOtherInfoResponse":{"type":"object","properties":{"goodsNo":{"type":"string","description":"상품번호"},"itmNo":{"type":"string","description":"단품번호"},"itmNm":{"type":"string","description":"단품명"},"stkQty":{"type":"integer","format":"int64","description":"남은수량"},"supPcost":{"type":"number","description":"공급가"},"norPrc":{"type":"number","description":"정상가"},"salePrc":{"type":"number","description":"판매가"},"tsalePrc":{"type":"number","description":"최종판매가"},"tsupPrc":{"type":"number","description":"최종공급원가"}}}}},"paths":{"/v1/claim/claimCommon/itmListOtherInfo":{"post":{"tags":["클레임 공통"],"summary":"변경 가능 단품 목록 조회","description":"## 기능설명\n* 변경 가능 단품 목록 조회\n
\n
\n---\n## 상세내용\n* 주문/교환 대상 상품의 단품 변경 시 변경 가능한 단품 목록 제공\n* 상품 API 호출 ( API URL : **/api/goods/v1/detail/otherItms** )\n","operationId":"itmListOtherInfo","requestBody":{"content":{"application/json":{"schema":{"type":"array","items":{"$ref":"#/components/schemas/ClaimItmOtherInfoRequest"}}}},"required":true},"responses":{"200":{"description":"OK","content":{"*/*":{"schema":{"type":"array","items":{"$ref":"#/components/schemas/ClaimItmOtherInfoListResponse"}}}}}}}}}} ``` ## 배송 번호 채번 목록 조회 > \## 기능설명\ > \* 배송 번호 채번 목록 조회\ > \---\ > \## 상세내용\ > \* 요청 데이터의 배송번호 리스트(dlvpList)길이 만큼 신규 배송번호 채번\ > \* 결과 데이터로 채번한 배송번호 목록 전달\ > \* 배송 번호 채번 리스트 조회 API 호출 ( API URL : \*\*/api/order/v1/claim/common/getNewNumberedDeliNo\*\* )
```json {"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"ClaimDeliNoRequest":{"type":"object","description":"클레임 배송번호 요청 DTO","properties":{"dlvpList":{"type":"array","description":"배송번호 리스트","items":{"type":"string"}}}}}},"paths":{"/v1/claim/claimCommon/getNewNumberedDeliNo":{"post":{"tags":["클레임 공통"],"summary":"배송 번호 채번 목록 조회","description":"## 기능설명\n* 배송 번호 채번 목록 조회\n---\n## 상세내용\n* 요청 데이터의 배송번호 리스트(dlvpList)길이 만큼 신규 배송번호 채번\n* 결과 데이터로 채번한 배송번호 목록 전달\n* 배송 번호 채번 리스트 조회 API 호출 ( API URL : **/api/order/v1/claim/common/getNewNumberedDeliNo** )\n","operationId":"getNewNumberedDeliNo","requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/ClaimDeliNoRequest"}}},"required":true},"responses":{"200":{"description":"OK","content":{"*/*":{"schema":{"type":"array","items":{"type":"string"}}}}}}}}}} ``` ## 클레임 상세 내역 조회 > \## 기능설명\ > \* 클레임 상세 내역을 조회\ > \
\ > \
\ > \---\ > \## 상세내용\ > \* 요청 주문번호, 클레임번호에 해당하는 클레임 상세 내역 제공\ > \* 주문 내역 정보, 클레임 상품 정보, 환불/결제 내역, 환불예정쿠폰, 배송지정보 제공\ > \* 클레임 상세 내역 조회 API 호출 ( API URL : \*\*/api/order/v1/claim/common/claimDetailsInfo\*\* )
```json {"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"ClaimDetailsInfoRequest":{"type":"object","description":"클레임 상세 내역 조회 요청 DTO","properties":{"ordNo":{"type":"string","description":"주문번호"},"claimNo":{"type":"string","description":"클레임번호"},"claimBusinessType":{"type":"string","description":"클레임 업무 유형","enum":["ORDER_CANCEL","RETURN_ACCEPT","RETURN_WITHDRAWAL","EXCHANGE_ACCEPT","EXCHANGE_WITHDRAWAL","RETURN_COMPLETE","RETURN_REJECT","RETURN_TRANSFORM"]}}},"ClaimDetailsInfoResponse":{"type":"object","description":"클레임 상세 내역 조회 응답 DTO","properties":{"claimFinalAmtInfo":{"$ref":"#/components/schemas/ClaimFinalAmtInfo","description":"추가결제/환불금액 정보"}}},"ClaimFinalAmtInfo":{"type":"object","description":"클레임 최종 결제/환불금액 정보 DTO","properties":{"ordNo":{"type":"string","description":"주문번호"},"totAplyAdtnAmt":{"type":"integer","format":"int64","description":"총발생배송비금액"},"totCnclAdtnAmt":{"type":"integer","format":"int64","description":"총취소배송비금액"},"totFvrAdtnAmt":{"type":"integer","format":"int64","description":"총혜택배송비금액"},"totOrdPrc":{"type":"integer","format":"int64","description":"클레임상품금액"},"totDcAmt":{"type":"integer","format":"int64","description":"클레임취소할인금액"},"expectedRefundAmt":{"type":"integer","format":"int64","description":"환불예정금액"},"addtionPayAmt":{"type":"integer","format":"int64","description":"추가결제금액"},"returnAcceptAmt":{"type":"integer","format":"int64","description":"반품접수금액"},"refundAdditionAmtInfoList":{"type":"array","description":"추가결제/환불정보 리스트","items":{"$ref":"#/components/schemas/RefundAdditionAmtInfo"}},"refundPaymentMethodList":{"type":"array","description":"환불결제정보 리스트","items":{"$ref":"#/components/schemas/PaymentClaimResponse"}},"rfdInfoResponse":{"$ref":"#/components/schemas/RfdInfoResponse","description":"환불 계좌정보"}}},"RefundAdditionAmtInfo":{"type":"object","description":"추가결제/환불정보 DTO","properties":{"adtnOcurGbCd":{"type":"string","description":"부가비용발생구분코드(OM017)"},"adtnOcurGbNm":{"type":"string","description":"부가비용발생구분명"},"type":{"type":"string","description":"유형구분","enum":["DELIVERY_FEE","RETURN_FEE","EXCHANGE_FEE","GOODS","EXTRA_FEE"]},"typeNm":{"type":"string","description":"유형구분명"},"goodsNoItmNo":{"type":"string","description":"상품번호+단품번호"},"goodsNm":{"type":"string","description":"상품명"},"ordAmt":{"type":"number","description":"결제금액"},"discountMethod":{"type":"string","description":"혜택상세정보(OM019)"},"discountMethodNm":{"type":"string","description":"혜택상세정보명"},"cnclDcAmt":{"type":"integer","format":"int64","description":"취소혜택금액"},"rtnDlvBenefitInfoList":{"type":"array","description":"반품쿠폰정보 리스트","items":{"$ref":"#/components/schemas/ClaimDlvBenefitInfo"}}}},"ClaimDlvBenefitInfo":{"type":"object","description":"클레임 쿠폰정보 DTO","properties":{"promoNo":{"type":"string","description":"쿠폰번호"},"promoNm":{"type":"string","description":"쿠폰명"},"promoTypCd":{"type":"string","description":"쿠폰유형(MK002)"},"ourChrgRate":{"type":"integer","format":"int32","description":"당사분담율"},"entrChrgRate":{"type":"integer","format":"int32","description":"협력사분담율"},"cpnIsuNo":{"type":"string","description":"쿠폰발급번호"},"aplyYn":{"type":"string","description":"적용여부","enum":["Y","N"]}}},"PaymentClaimResponse":{"type":"object","description":"환불가능한 결제수단 DTO","properties":{"payNo":{"type":"string","description":"결제번호"},"ordNo":{"type":"string","description":"주문번호"},"claimNo":{"type":"string","description":"클레임번호"},"uprPayNo":{"type":"string","description":"상위결제번호"},"payGbCd":{"type":"string","description":"결제구분코드(OM012)"},"payGbCdNm":{"type":"string","description":"결제구분코드명(OM012)"},"payWayCd":{"type":"string","description":"결제수단코드(OM013)"},"payWayCdNm":{"type":"string","description":"결제수단코드명(OM013)"},"payStatCd":{"type":"string","description":"결제상태코드(OM014)"},"payStatCdNm":{"type":"string","description":"결제상태코드명(OM014)"},"payAmt":{"type":"number","description":"결제금액"},"rfdPsbAmt":{"type":"number","description":"환불가능금액"},"rfdAmt":{"type":"number","description":"환불금액"},"payFnshDtm":{"type":"string","format":"date-time","description":"결제완료일시"},"trdNo":{"type":"string","description":"거래번호(tid)"},"trdDtm":{"type":"string","format":"date-time","description":"거래일시"},"iscmCd":{"type":"string","description":"발급사코드(OM027)"},"iscmCdNm":{"type":"string","description":"발급사코드명(OM027)"},"payReqCardcoCd":{"type":"string","description":"결제요청카드사코드(OM057)"},"payReqCardcoCdNm":{"type":"string","description":"결제요청카드사코드명(OM057)"},"cardNo":{"type":"string","description":"카드번호"},"cardNm":{"type":"string","description":"카드명"},"cardValiTerm":{"type":"string","description":"카드유효기간"},"nintDivYn":{"type":"string","description":"무이자할부여부"},"divMonCnt":{"type":"integer","format":"int32","description":"할부개월수"},"cardPointUseYn":{"type":"string","description":"카드포인트사용여부"},"mersNo":{"type":"string","description":"가맹점번호"},"acqrCd":{"type":"string","description":"매입사코드(OM028)"},"acqrCdNm":{"type":"string","description":"매입사코드명(OM028)"},"aprvNo":{"type":"string","description":"승인번호"},"aprvDtm":{"type":"string","format":"date-time","description":"승인일시"},"sctnCnclPsbYn":{"type":"string","description":"부분취소가능여부"},"bankCd":{"type":"string","description":"은행코드(OM026)"},"bankCdNm":{"type":"string","description":"은행코드명(OM026)"},"actnNo":{"type":"string","description":"계좌번호"},"dpmnNm":{"type":"string","description":"입금자명"},"dptFcstDt":{"type":"string","description":"입금예정일자"},"dptCnfmDtm":{"type":"string","format":"date-time","description":"입금확인일시"},"rfdBankCd":{"type":"string","description":"환불은행코드(OM026)"},"rfdBankCdNm":{"type":"string","description":"환불은행코드명(OM026)"},"rfdActnNo":{"type":"string","description":"환불계좌번호"},"rfdActnDepositorNm":{"type":"string","description":"환불계좌 예금주명"}}},"RfdInfoResponse":{"type":"object","description":"환불 계좌정보 조회 Response","properties":{"rfdBankCd":{"type":"string","description":"은행코드 (OM026)"},"rfdBankNm":{"type":"string","description":"은행명"},"rfdActnNo":{"type":"string","description":"환불계좌번호"},"rfdActnDepositorNm":{"type":"string","description":"환불 계좌 예금주명"},"rfdActnCertiYn":{"type":"string","description":"환불 계좌 인증여부"}}}}},"paths":{"/v1/claim/claimCommon/claimDetailsInfo":{"post":{"tags":["클레임 공통"],"summary":"클레임 상세 내역 조회","description":"## 기능설명\n* 클레임 상세 내역을 조회\n
\n
\n---\n## 상세내용\n* 요청 주문번호, 클레임번호에 해당하는 클레임 상세 내역 제공\n* 주문 내역 정보, 클레임 상품 정보, 환불/결제 내역, 환불예정쿠폰, 배송지정보 제공\n* 클레임 상세 내역 조회 API 호출 ( API URL : **/api/order/v1/claim/common/claimDetailsInfo** )\n","operationId":"claimDetailsInfo","requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/ClaimDetailsInfoRequest"}}},"required":true},"responses":{"200":{"description":"OK","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ClaimDetailsInfoResponse"}}}}}}}}} ``` ## 클레임 비용 계산 조회 > \## 기능설명\ > \* 클레임 비용 계산 조회\ > \
\ > \
\ > \---\ > \## 상세내용\ > \* 클레임 업무 별 화면 추가 결제/환불 금액 정보 및 환불수단 정보 제공\ > \* 클레임 업무 처리 시 DB 기준 부가비용, 혜택정보 추가결제/환불 예정 데이터 생성 정보 및 쿠폰 사용/복원 정보 제공\ > \* BO 클레임 비용 계산 조회 API 호출 ( API URL : \*\*/api/order/v1/claim/common/claimCalculateCost\*\* )
```json {"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"ClaimCalculateRequest":{"type":"object","description":"클레임 비용 계산 조회 요청 DTO","properties":{"ordNo":{"type":"string","description":"주문번호","minLength":1},"ordMediaCd":{"type":"string","description":"주문매체코드(OM007)","minLength":1},"orgClmNo":{"type":"string","description":"현재 클레임 번호"},"newNumberedclmNo":{"type":"string","description":"새로 채번된 클레임 번호"},"claimBusinessType":{"type":"string","description":"클레임 업무 유형","enum":["ORDER_CANCEL","RETURN_ACCEPT","RETURN_WITHDRAWAL","EXCHANGE_ACCEPT","EXCHANGE_WITHDRAWAL","RETURN_COMPLETE","RETURN_REJECT","RETURN_TRANSFORM"],"minLength":1},"systemType":{"type":"string","description":"시스템유형","enum":["FO","BO"],"minLength":1},"claimCalculateWorkType":{"type":"string","description":"클레임 혜택/비용 처리 업무 유형","enum":["VIEW_SEARCH","CLAIM_PROCESS"],"minLength":1},"deliMethodCd":{"type":"string","description":"배송방법코드(LO010)","minLength":1},"selectedRtnDlvBenefitYn":{"type":"string","description":"반품무료쿠폰 화면선택여부","enum":["Y","N"]},"dlvpInfo":{"$ref":"#/components/schemas/ClaimDlvp","description":"배송지정보"},"withdrawalInfo":{"$ref":"#/components/schemas/ClaimDlvp","description":"회수지정보"},"rtnDlvBenefitInfo":{"$ref":"#/components/schemas/ClaimDlvBenefitInfo","description":"반품무료쿠폰정보"},"claimGoodsList":{"type":"array","description":"클레임 대상 상품정보 리스트","items":{"$ref":"#/components/schemas/ClaimTargetGoodsResponse"}},"customerCauseFault":{"type":"boolean"}},"required":["claimBusinessType","claimCalculateWorkType","deliMethodCd","ordMediaCd","ordNo","systemType"]},"ClaimDlvp":{"type":"object","description":"클레임 배송 정보 DTO","properties":{"mbrOrdDlvpGb":{"type":"string","description":"회원주문배송지구분","enum":["MBR","ORD"]},"dlvpSeq":{"type":"string","description":"배송지순번"},"zipNoSeq":{"type":"integer","format":"int64","description":"우편번호 순번"},"dlvpNm":{"type":"string","description":"배송지명","minLength":1},"rcvmnNm":{"type":"string","description":"수취인명","minLength":1},"zipNo":{"type":"string","description":"우편번호","minLength":1},"zipAddr":{"type":"string","description":"우편주소","minLength":1},"dtlAddr":{"type":"string","description":"상세주소","minLength":1},"rcvmnEmailAddr":{"type":"string","description":"수취인이메일주소"},"rcvmnCellSctNo":{"type":"string","description":"수취인휴대폰구분번호"},"rcvmnCellTxnoNo":{"type":"string","description":"수취인휴대폰국번번호"},"rcvmnCellEndNo":{"type":"string","description":"수취인휴대폰국번번호"},"rcvmnTelRgnNo":{"type":"string","description":"수취인전화지역번호"},"rcvmnTelTxnoNo":{"type":"string","description":"수취인전화국번번호"},"rcvmnTelEndNo":{"type":"string","description":"수취인전화끝번호"},"deliMsg":{"type":"string","description":"배송메시지"},"deliMsgCd":{"type":"string","description":"배송메시지코드(ME039)"},"shopTrafMsg":{"type":"string","description":"매장전달메시지"},"comnFrdrCogoMethodCd":{"type":"string","description":"공동현관출입방법코드(ME040)"},"comnFrdrEtcMethod":{"type":"string","description":"공동현관기타방법"},"comnFrdrPwd":{"type":"string","description":"공동현관비밀번호"}},"required":["dlvpNm","dtlAddr","rcvmnNm","zipAddr","zipNo"]},"ClaimDlvBenefitInfo":{"type":"object","description":"클레임 쿠폰정보 DTO","properties":{"promoNo":{"type":"string","description":"쿠폰번호"},"promoNm":{"type":"string","description":"쿠폰명"},"promoTypCd":{"type":"string","description":"쿠폰유형(MK002)"},"ourChrgRate":{"type":"integer","format":"int32","description":"당사분담율"},"entrChrgRate":{"type":"integer","format":"int32","description":"협력사분담율"},"cpnIsuNo":{"type":"string","description":"쿠폰발급번호"},"aplyYn":{"type":"string","description":"적용여부","enum":["Y","N"]}}},"ClaimTargetGoodsResponse":{"type":"object","description":"클레임 처리대상 상품 응답 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\n
\n---\n## 상세내용\n* 클레임 업무 별 화면 추가 결제/환불 금액 정보 및 환불수단 정보 제공\n* 클레임 업무 처리 시 DB 기준 부가비용, 혜택정보 추가결제/환불 예정 데이터 생성 정보 및 쿠폰 사용/복원 정보 제공\n* BO 클레임 비용 계산 조회 API 호출 ( API URL : **/api/order/v1/claim/common/claimCalculateCost** )\n","operationId":"claimCalculateCost","requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/ClaimCalculateRequest"}}},"required":true},"responses":{"200":{"description":"OK","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ClaimCalculateResponse"}}}}}}}}} ``` --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://tech.x2bee.com/api/back-office-api/claim-bo-api/undefined-4.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.