> For the complete documentation index, see [llms.txt](https://tech.x2bee.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://tech.x2bee.com/api/api-en/back-office-api-reference/system-bo-api/customer-center-dashboard.md). # Customer Center Dashboard ## Retrieve Customer Center Dashboard Pending Processing Status Based on Last Month > \## Function Description\ > \* Retrieves the customer center dashboard pending processing status based on the last month.\ > \---\ > \## Detailed Description\ > \* Retrieves the customer center dashboard pending processing status based on the last month.
```json {"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"ResponseWaitingStatusForLastMonthResponse":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"$ref":"#/components/schemas/WaitingStatusForLastMonthResponse","description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"WaitingStatusForLastMonthResponse":{"type":"object","properties":{"oneToOneCnt":{"type":"integer","format":"int32","description":"1:1 Consultation Count"},"qnaCnt":{"type":"integer","format":"int32","description":"Product Q&A Consultation Count"},"incallCnt":{"type":"integer","format":"int32","description":"General Call Consultation Count"},"obCnt":{"type":"integer","format":"int32","description":"OB Consultation Count"},"totCnt":{"type":"integer","format":"int32","description":"Total Consultation Count"}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v1/dashboard/ctiDashboardMgmt/getWaitingStatusForLastMonth":{"post":{"tags":["Customer Center Dashboard"],"summary":"Retrieve Customer Center Dashboard Pending Processing Status Based on Last Month","description":"## Function Description\n* Retrieves the customer center dashboard pending processing status based on the last month.\n---\n## Detailed Description\n* Retrieves the customer center dashboard pending processing status based on the last month.\n","operationId":"getWaitingStatusForLastMonth","responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseWaitingStatusForLastMonthResponse"}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}} ``` ## Retrieve Consultation Response Rate Chart Data > \## Function Description\ > \* Retrieves the consultation response rate chart data for the customer center dashboard.\ > \---\ > \## Detailed Description\ > \* Retrieves customer consultations whose receipt date/time is today.\ > \* Expresses, to two decimal places, the percentage (%) of the target cases whose consultation progress status code (CS005) is not Complete (40).\ > \--\ > \## Revision History\ > \* Release v2.00\_240827 : Initial creation
```json {"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}}}},"paths":{"/v1/dashboard/ctiDashboardMgmt/getResponseRateDashboardChartData":{"post":{"tags":["Customer Center Dashboard"],"summary":"Retrieve Consultation Response Rate Chart Data","description":"## Function Description\n* Retrieves the consultation response rate chart data for the customer center dashboard.\n---\n## Detailed Description\n* Retrieves customer consultations whose receipt date/time is today.\n* Expresses, to two decimal places, the percentage (%) of the target cases whose consultation progress status code (CS005) is not Complete (40).\n--\n## Revision History\n* Release v2.00_240827 : Initial creation\n","operationId":"getResponseRateDashboardChartData","responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"type":"number","format":"double"}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}} ``` ## Retrieve Consultation Processing Status Chart Data > \## Function Description\ > \* Retrieves the consultation processing status chart data for the customer center dashboard.\ > \---\ > \## Detailed Description\ > \* If the user's task group is 'CC\_Customer Center' and a mapped consultation task type exists, aggregates only that agent's consultations.\ > \* Aggregates the total number of consultations by consultation progress status code (CS005), and expresses the change rate (%) compared to the previous day (previous week/previous month) to one decimal place.\ > \* Aggregates the number of consultations by consultation progress status code (CS005) / receipt type code (CS003).\ > \--\ > \## Revision History\ > \* Release v2.00\_240827 : Initial creation
```json {"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"ProcessingStatusDashboardRequest":{"type":"object","description":"Consultation Processing Status Chart Request DTO","properties":{"statusPeriod":{"type":"string","description":"Status Search Period","enum":["0","7","30"],"minLength":1},"userId":{"type":"string","description":"User ID"}},"required":["statusPeriod"]},"ProcessingStatusDashboardResponse":{"type":"object","description":"Consultation Processing Status Chart Response DTO","properties":{"ccnPrgsStatCd":{"type":"string","description":"Customer Consultation Progress Status Code (CS005)"},"ccnPrgsStatNm":{"type":"string","description":"Customer Consultation Progress Status Code Name"},"totalCnt":{"type":"integer","format":"int64","description":"Total Consultation Count by Progress Status"},"changeRate":{"type":"number","format":"float","description":"Period-over-Period Change Rate"},"accpTypCd":{"type":"string","description":"Reception Type Code (CS003)"},"accpTypNm":{"type":"string","description":"Reception Type Code Name"},"cnt":{"type":"integer","format":"int64","description":"Consultation Count by Progress Status/Type"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}}}},"paths":{"/v1/dashboard/ctiDashboardMgmt/getProcessingStatusDashboardChartData":{"post":{"tags":["Customer Center Dashboard"],"summary":"Retrieve Consultation Processing Status Chart Data","description":"## Function Description\n* Retrieves the consultation processing status chart data for the customer center dashboard.\n---\n## Detailed Description\n* If the user's task group is 'CC_Customer Center' and a mapped consultation task type exists, aggregates only that agent's consultations.\n* Aggregates the total number of consultations by consultation progress status code (CS005), and expresses the change rate (%) compared to the previous day (previous week/previous month) to one decimal place.\n* Aggregates the number of consultations by consultation progress status code (CS005) / receipt type code (CS003).\n--\n## Revision History\n* Release v2.00_240827 : Initial creation\n","operationId":"getProcessingStatusDashboardChartData","requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/ProcessingStatusDashboardRequest"}}},"required":true},"responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"type":"array","items":{"$ref":"#/components/schemas/ProcessingStatusDashboardResponse"}}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}} ``` ## Retrieve Consultation Inflow Status Chart Data > \## Function Description\ > \* Retrieves the chart data for the customer center dashboard consultation inflow status.\ > \---\ > \## Detailed Description\ > \* If the user's work group is 'CC\_Customer Center' and there is a mapped consultation work type, aggregation is performed only for that counselor's consultation cases.\ > \* Among the consultation type information (CS\_CNSL\_TYP\_INFO) data, the inflow type is classified based on consultation types whose parent consultation type number is root (10150).\ > \* The inflow type can be modified in BO > Customer Service > Center Management > Consultation Type Management.\ > \* The method of deriving the inflow type of a consultation case differs depending on the reception type code (CS003).\ > \* Depending on the status search period (statusPeriod) value, the X-axis date basis value and the return result differ.\ > \* 0 : 00 \~ 24 (Format: HH)\ > \* 7 : D-7 \~ Day (Format: YY/MM/DD)\ > \* 30 : D-30 \~ Day (Format: MM/DD)\ > \--\ > \## Revision History\ > \* Release v2.00\_240827 : Initial creation
```json {"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"InboundStatusDashboardRequest":{"type":"object","description":"Consultation Inflow Status Chart Request DTO","properties":{"statusPeriod":{"type":"string","description":"Status Search Period","enum":["0","7","30"],"minLength":1},"userId":{"type":"string","description":"User ID"}},"required":["statusPeriod"]},"InboundStatusDashboardResponse":{"type":"object","description":"Consultation Inflow Status Chart Response DTO","properties":{"dateHour":{"type":"string","description":"Date/Time"},"cnslTypNo":{"type":"string","description":"Consultation Type No."},"cnslTypNm":{"type":"string","description":"Consultation Type Name"},"cnt":{"type":"integer","format":"int64"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}}}},"paths":{"/v1/dashboard/ctiDashboardMgmt/getInboundStatusDashboardChartData":{"post":{"tags":["Customer Center Dashboard"],"summary":"Retrieve Consultation Inflow Status Chart Data","description":"## Function Description\n* Retrieves the chart data for the customer center dashboard consultation inflow status.\n---\n## Detailed Description\n* If the user's work group is 'CC_Customer Center' and there is a mapped consultation work type, aggregation is performed only for that counselor's consultation cases.\n* Among the consultation type information (CS_CNSL_TYP_INFO) data, the inflow type is classified based on consultation types whose parent consultation type number is root (10150).\n* The inflow type can be modified in BO > Customer Service > Center Management > Consultation Type Management.\n* The method of deriving the inflow type of a consultation case differs depending on the reception type code (CS003).\n* Depending on the status search period (statusPeriod) value, the X-axis date basis value and the return result differ.\n\t* 0 : 00 ~ 24 (Format: HH)\n\t* 7 : D-7 ~ Day (Format: YY/MM/DD)\n\t* 30 : D-30 ~ Day (Format: MM/DD)\n--\n## Revision History\n* Release v2.00_240827 : Initial creation\n","operationId":"getInboundStatusDashboardChartData","requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/InboundStatusDashboardRequest"}}},"required":true},"responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"type":"array","items":{"$ref":"#/components/schemas/InboundStatusDashboardResponse"}}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}} ``` ## Retrieve Customer Center Notice List > \## Function Description\ > \* Retrieves the customer center notices displayed on the customer center dashboard.\ > \---\ > \## Detailed Description\ > \* Only notices registered with the system type Customer Center are displayed.
```json {"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"CsDashboardNoticeRequest":{"type":"object","description":"Customer Center Dashboard Notice List Retrieval DTO","properties":{"bbcNo":{"type":"string","description":"Notice No."},"bbGbCd":{"type":"string","description":"Post Target Type"},"ntcGbCd":{"type":"string","description":"Notice Type"},"title":{"type":"string","description":"Title"},"bbYn":{"type":"string","description":"Post Status"},"bbStrDtm":{"type":"string","format":"date-time","description":"Posting Start Date"},"bbEndDtm":{"type":"string","format":"date-time","description":"Posting End Date"},"fxdcYn":{"type":"string","description":"Pinned Post Status"},"popYn":{"type":"string","description":"Popup Usage Status"},"sregId":{"type":"string"}}},"ResponseListCsDashboardNoticeResponse":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"type":"array","description":"payload","items":{"$ref":"#/components/schemas/CsDashboardNoticeResponse"}},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"CsDashboardNoticeResponse":{"type":"object","properties":{"bbcNo":{"type":"string"},"sysGbNm":{"type":"string"},"bbGbNm":{"type":"string"},"ntcGbNm":{"type":"string"},"ntcTypNm":{"type":"string"},"title":{"type":"string"},"bbcCont":{"type":"string"},"bbYn":{"type":"string"},"bbStrDtm":{"type":"string","format":"date-time"},"bbEndDtm":{"type":"string","format":"date-time"},"fxdcYn":{"type":"string"},"popYn":{"type":"string"},"qryCnt":{"type":"integer","format":"int32"},"sysRegNm":{"type":"string"},"fileCount":{"type":"integer","format":"int32"}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v1/dashboard/ctiDashboardMgmt/getCsDashboardNoticeList":{"post":{"tags":["Customer Center Dashboard"],"summary":"Retrieve Customer Center Notice List","description":"## Function Description\n* Retrieves the customer center notices displayed on the customer center dashboard.\n---\n## Detailed Description\n* Only notices registered with the system type Customer Center are displayed.\n","operationId":"getCsDashboardNoticeList","requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/CsDashboardNoticeRequest"}}},"required":true},"responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseListCsDashboardNoticeResponse"}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}} ``` ## Retrieve Customer Center Dashboard Chart Information > \## Function Description\ > \* Retrieves the information displayed on the customer center dashboard chart.\ > \---\ > \## Detailed Description\ > \* Retrieves the information displayed on the customer center dashboard chart.
```json {"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"ResponseCsDashboardChartResponse":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"$ref":"#/components/schemas/CsDashboardChartResponse","description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"CsDashboardChartResponse":{"type":"object","properties":{"waitingStatusForLastMonth":{"$ref":"#/components/schemas/WaitingStatusForLastMonthResponse"},"processingStatusForToday":{"type":"array","items":{"$ref":"#/components/schemas/ProcessingStatus"}}}},"WaitingStatusForLastMonthResponse":{"type":"object","properties":{"oneToOneCnt":{"type":"integer","format":"int32","description":"1:1 Consultation Count"},"qnaCnt":{"type":"integer","format":"int32","description":"Product Q&A Consultation Count"},"incallCnt":{"type":"integer","format":"int32","description":"General Call Consultation Count"},"obCnt":{"type":"integer","format":"int32","description":"OB Consultation Count"},"totCnt":{"type":"integer","format":"int32","description":"Total Consultation Count"}}},"ProcessingStatus":{"type":"object","properties":{"type":{"type":"string"},"beforeCnt":{"type":"integer","format":"int32"},"todayCnt":{"type":"integer","format":"int32"},"prefix":{"type":"string"},"changeRate":{"type":"integer","format":"int32"}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v1/dashboard/ctiDashboardMgmt/getCsDashboardChartData":{"post":{"tags":["Customer Center Dashboard"],"summary":"Retrieve Customer Center Dashboard Chart Information","description":"## Function Description\n* Retrieves the information displayed on the customer center dashboard chart.\n---\n## Detailed Description\n* Retrieves the information displayed on the customer center dashboard chart.\n","operationId":"getCsDashboardChartData","responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseCsDashboardChartResponse"}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}} ``` ## Retrieve Consultation List for Customer Center Dashboard Action Bar > \## Function Description\ > \* Retrieves the consultation list displayed in the action bar at the bottom of the customer center dashboard.\ > \---\ > \## Detailed Description\ > \* Retrieves the list of all consultations received by the customer center in the All tab.\ > \* Retrieves the list of consultations whose receiver is the logged-in customer center agent in the My Consultations tab.
```json {"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"BusinessStatusRequest":{"type":"object","properties":{"startDate":{"type":"string"},"endDate":{"type":"string"},"ccnPrgsStatCdList":{"type":"array","items":{"type":"string"}},"searchGub":{"type":"string"},"userId":{"type":"string"},"mbrNo":{"type":"string"},"periodType":{"type":"string"}}},"ResponseListBusinessStatusResponse":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"type":"array","description":"payload","items":{"$ref":"#/components/schemas/BusinessStatusResponse"}},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"BusinessStatusResponse":{"type":"object","properties":{"ccnNo":{"type":"string"},"accpDtm":{"type":"string"},"ccnPrgsStatCd":{"type":"string"},"custCnslGbCd":{"type":"string"},"accpTypCd":{"type":"string"},"cnslTypNo":{"type":"string"},"cnslTypText":{"type":"string"},"accpMediaCd":{"type":"string"},"mbrNo":{"type":"string"},"mbrId":{"type":"string"},"mbrNm":{"type":"string"},"acptmnNm":{"type":"string"},"procmnNm":{"type":"string"},"quotDtm":{"type":"string"},"fnshmnNm":{"type":"string"},"fnshDtm":{"type":"string"},"ordNo":{"type":"string"},"accpCont":{"type":"string"},"ansCont":{"type":"string"},"cnslIndInfoMemo":{"type":"string"},"telCount":{"type":"integer","format":"int32"},"cccaiCount":{"type":"integer","format":"int32"},"procCount":{"type":"integer","format":"int32"}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v1/dashboard/ctiDashboardMgmt/getBusinessStatusList":{"post":{"tags":["Customer Center Dashboard"],"summary":"Retrieve Consultation List for Customer Center Dashboard Action Bar","description":"## Function Description\n* Retrieves the consultation list displayed in the action bar at the bottom of the customer center dashboard.\n---\n## Detailed Description\n* Retrieves the list of all consultations received by the customer center in the All tab.\n* Retrieves the list of consultations whose receiver is the logged-in customer center agent in the My Consultations tab.\n","operationId":"getBusinessStatusList","requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/BusinessStatusRequest"}}},"required":true},"responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseListBusinessStatusResponse"}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}} ``` ## Retrieve Customer Center Dashboard Action Bar Consultation List Count > \## Function Description\ > \* Retrieves the consultation list count displayed in the action bar at the bottom of the customer center dashboard.\ > \---\ > \## Detailed Description\ > \* Retrieves the total consultation list count received at the customer center in the All tab.\ > \* Retrieves the consultation list count for consultations where the receiver is the logged-in customer center representative in the My Consultations tab.
```json {"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"BusinessStatusRequest":{"type":"object","properties":{"startDate":{"type":"string"},"endDate":{"type":"string"},"ccnPrgsStatCdList":{"type":"array","items":{"type":"string"}},"searchGub":{"type":"string"},"userId":{"type":"string"},"mbrNo":{"type":"string"},"periodType":{"type":"string"}}},"ResponseInteger":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"type":"integer","format":"int32","description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v1/dashboard/ctiDashboardMgmt/getBusinessStatusCount":{"post":{"tags":["Customer Center Dashboard"],"summary":"Retrieve Customer Center Dashboard Action Bar Consultation List Count","description":"## Function Description\n* Retrieves the consultation list count displayed in the action bar at the bottom of the customer center dashboard.\n---\n## Detailed Description\n* Retrieves the total consultation list count received at the customer center in the All tab.\n* Retrieves the consultation list count for consultations where the receiver is the logged-in customer center representative in the My Consultations tab.\n","operationId":"getBusinessStatusCount","requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/BusinessStatusRequest"}}},"required":true},"responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseInteger"}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}} ``` ## Retrieve Customer Center Agent Allocation Status Chart > \## Function Description\ > \* Retrieves the information displayed in the agent allocation status chart of the customer center dashboard.\ > \---\ > \## Detailed Description\ > \* Retrieves the information displayed in the agent allocation status chart of the customer center dashboard.\ > \* Based on data whose receipt type (CS003) is 20, 30, or 50 (1:1 Inquiry, Product Q\&A Transfer, OB).\ > \--\ > \## Revision History\ > \* Release v2.00\_240827 : Initial creation
```json {"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"AssignDashboardRequest":{"type":"object","properties":{"statusPeriod":{"type":"integer","format":"int32"}}},"ResponseListAssignDashboardResponse":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"type":"array","description":"payload","items":{"$ref":"#/components/schemas/AssignDashboardResponse"}},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"AssignDashboardResponse":{"type":"object","properties":{"acptmnId":{"type":"string","description":"Receiver ID"},"acptmnNm":{"type":"string","description":"Receiver Name"},"assignmentCnt":{"type":"integer","format":"int32","description":"Allocated Count"}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v1/dashboard/ctiDashboardMgmt/getAssignDashboardChartData":{"post":{"tags":["Customer Center Dashboard"],"summary":"Retrieve Customer Center Agent Allocation Status Chart","description":"## Function Description\n* Retrieves the information displayed in the agent allocation status chart of the customer center dashboard.\n---\n## Detailed Description\n* Retrieves the information displayed in the agent allocation status chart of the customer center dashboard.\n* Based on data whose receipt type (CS003) is 20, 30, or 50 (1:1 Inquiry, Product Q&A Transfer, OB).\n--\n## Revision History\n* Release v2.00_240827 : Initial creation\n","operationId":"getAssignDashboardChartData","requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/AssignDashboardRequest"}}},"required":true},"responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseListAssignDashboardResponse"}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}} ``` ## Retrieve Consultation List for Customer Center Dashboard Action Bar > \## Function Description\ > \* Retrieves the consultation list displayed in the action bar at the bottom of the customer center dashboard.\ > \---\ > \## Detailed Description\ > \* Retrieves the list of all consultations received by the customer center in the All tab.\ > \* Retrieves the list of consultations whose receiver is the logged-in customer center agent in the My Consultations tab.
```json {"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"RealGridListResponseBusinessStatusResponse":{"type":"object","properties":{"totalCount":{"type":"integer","format":"int32"},"payloads":{"type":"array","items":{"$ref":"#/components/schemas/BusinessStatusResponse"}}}},"BusinessStatusResponse":{"type":"object","properties":{"ccnNo":{"type":"string"},"accpDtm":{"type":"string"},"ccnPrgsStatCd":{"type":"string"},"custCnslGbCd":{"type":"string"},"accpTypCd":{"type":"string"},"cnslTypNo":{"type":"string"},"cnslTypText":{"type":"string"},"accpMediaCd":{"type":"string"},"mbrNo":{"type":"string"},"mbrId":{"type":"string"},"mbrNm":{"type":"string"},"acptmnNm":{"type":"string"},"procmnNm":{"type":"string"},"quotDtm":{"type":"string"},"fnshmnNm":{"type":"string"},"fnshDtm":{"type":"string"},"ordNo":{"type":"string"},"accpCont":{"type":"string"},"ansCont":{"type":"string"},"cnslIndInfoMemo":{"type":"string"},"telCount":{"type":"integer","format":"int32"},"cccaiCount":{"type":"integer","format":"int32"},"procCount":{"type":"integer","format":"int32"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}}}},"paths":{"/v2/dashboard/customer-center/getBusinessStatusList":{"get":{"tags":["Customer Center Dashboard"],"summary":"Retrieve Consultation List for Customer Center Dashboard Action Bar","description":"## Function Description\n* Retrieves the consultation list displayed in the action bar at the bottom of the customer center dashboard.\n---\n## Detailed Description\n* Retrieves the list of all consultations received by the customer center in the All tab.\n* Retrieves the list of consultations whose receiver is the logged-in customer center agent in the My Consultations tab.\n","operationId":"getBusinessStatusList_1","parameters":[{"name":"startDate","in":"query","required":false,"schema":{"type":"string"}},{"name":"endDate","in":"query","required":false,"schema":{"type":"string"}},{"name":"ccnPrgsStatCdList","in":"query","required":false,"schema":{"type":"array","items":{"type":"string"}}},{"name":"searchGub","in":"query","required":false,"schema":{"type":"string"}},{"name":"userId","in":"query","required":false,"schema":{"type":"string"}},{"name":"mbrNo","in":"query","required":false,"schema":{"type":"string"}},{"name":"periodType","in":"query","required":false,"schema":{"type":"string"}}],"responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"$ref":"#/components/schemas/RealGridListResponseBusinessStatusResponse"}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}} ``` ## Retrieve Customer Center Agent Allocation Status Chart > \## Function Description\ > \* Retrieves the information displayed in the agent allocation status chart of the customer center dashboard.\ > \---\ > \## Detailed Description\ > \* Retrieves the information displayed in the agent allocation status chart of the customer center dashboard.\ > \* Based on data whose receipt type (CS003) is 20, 30, or 50 (1:1 Inquiry, Product Q\&A Transfer, OB).\ > \--\ > \## Revision History\ > \* Release v2.00\_240827 : Initial creation
```json {"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"AssignDashboardRequest":{"type":"object","properties":{"statusPeriod":{"type":"integer","format":"int32"}}},"AssignDashboardResponse":{"type":"object","properties":{"acptmnId":{"type":"string","description":"Receiver ID"},"acptmnNm":{"type":"string","description":"Receiver Name"},"assignmentCnt":{"type":"integer","format":"int32","description":"Allocated Count"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}}}},"paths":{"/v2/dashboard/customer-center/counselor-assignment-status":{"get":{"tags":["Customer Center Dashboard"],"summary":"Retrieve Customer Center Agent Allocation Status Chart","description":"## Function Description\n* Retrieves the information displayed in the agent allocation status chart of the customer center dashboard.\n---\n## Detailed Description\n* Retrieves the information displayed in the agent allocation status chart of the customer center dashboard.\n* Based on data whose receipt type (CS003) is 20, 30, or 50 (1:1 Inquiry, Product Q&A Transfer, OB).\n--\n## Revision History\n* Release v2.00_240827 : Initial creation\n","operationId":"getAssignDashboardChartData_1","parameters":[{"name":"request","in":"query","required":true,"schema":{"$ref":"#/components/schemas/AssignDashboardRequest"}}],"responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"type":"array","items":{"$ref":"#/components/schemas/AssignDashboardResponse"}}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}} ``` ## Retrieve Consultation Response Rate Chart Data > \## Function Description\ > \* Retrieves the consultation response rate chart data for the customer center dashboard.\ > \---\ > \## Detailed Description\ > \* Retrieves customer consultations whose receipt date/time is today.\ > \* Expresses, to two decimal places, the percentage (%) of the target cases whose consultation progress status code (CS005) is not Complete (40).\ > \--\ > \## Revision History\ > \* Release v2.00\_240827 : Initial creation
```json {"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}}}},"paths":{"/v2/dashboard/customer-center/counseling-response-rate":{"get":{"tags":["Customer Center Dashboard"],"summary":"Retrieve Consultation Response Rate Chart Data","description":"## Function Description\n* Retrieves the consultation response rate chart data for the customer center dashboard.\n---\n## Detailed Description\n* Retrieves customer consultations whose receipt date/time is today.\n* Expresses, to two decimal places, the percentage (%) of the target cases whose consultation progress status code (CS005) is not Complete (40).\n--\n## Revision History\n* Release v2.00_240827 : Initial creation\n","operationId":"getResponseRateDashboardChartData_1","responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"type":"number","format":"double"}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}} ``` ## Retrieve Consultation Processing Status Chart Data > \## Function Description\ > \* Retrieves the consultation processing status chart data for the customer center dashboard.\ > \---\ > \## Detailed Description\ > \* If the user's task group is 'CC\_Customer Center' and a mapped consultation task type exists, aggregates only that agent's consultations.\ > \* Aggregates the total number of consultations by consultation progress status code (CS005), and expresses the change rate (%) compared to the previous day (previous week/previous month) to one decimal place.\ > \* Aggregates the number of consultations by consultation progress status code (CS005) / receipt type code (CS003).\ > \--\ > \## Revision History\ > \* Release v2.00\_240827 : Initial creation
```json {"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"ProcessingStatusDashboardRequest":{"type":"object","description":"Consultation Processing Status Chart Request DTO","properties":{"statusPeriod":{"type":"string","description":"Status Search Period","enum":["0","7","30"],"minLength":1},"userId":{"type":"string","description":"User ID"}},"required":["statusPeriod"]},"ProcessingStatusDashboardResponse":{"type":"object","description":"Consultation Processing Status Chart Response DTO","properties":{"ccnPrgsStatCd":{"type":"string","description":"Customer Consultation Progress Status Code (CS005)"},"ccnPrgsStatNm":{"type":"string","description":"Customer Consultation Progress Status Code Name"},"totalCnt":{"type":"integer","format":"int64","description":"Total Consultation Count by Progress Status"},"changeRate":{"type":"number","format":"float","description":"Period-over-Period Change Rate"},"accpTypCd":{"type":"string","description":"Reception Type Code (CS003)"},"accpTypNm":{"type":"string","description":"Reception Type Code Name"},"cnt":{"type":"integer","format":"int64","description":"Consultation Count by Progress Status/Type"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}}}},"paths":{"/v2/dashboard/customer-center/counseling-processing-status":{"get":{"tags":["Customer Center Dashboard"],"summary":"Retrieve Consultation Processing Status Chart Data","description":"## Function Description\n* Retrieves the consultation processing status chart data for the customer center dashboard.\n---\n## Detailed Description\n* If the user's task group is 'CC_Customer Center' and a mapped consultation task type exists, aggregates only that agent's consultations.\n* Aggregates the total number of consultations by consultation progress status code (CS005), and expresses the change rate (%) compared to the previous day (previous week/previous month) to one decimal place.\n* Aggregates the number of consultations by consultation progress status code (CS005) / receipt type code (CS003).\n--\n## Revision History\n* Release v2.00_240827 : Initial creation\n","operationId":"getProcessingStatusDashboardChartData_1","parameters":[{"name":"request","in":"query","required":true,"schema":{"$ref":"#/components/schemas/ProcessingStatusDashboardRequest"}}],"responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"type":"array","items":{"$ref":"#/components/schemas/ProcessingStatusDashboardResponse"}}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}} ``` ## Retrieve Consultation Inflow Status Chart Data > \## Function Description\ > \* Retrieves the chart data for the consultation inflow status on the customer center dashboard.\ > \---\ > \## Detailed Description\ > \* If the user's work group is 'CC\_Customer Center' and a mapped consultation task type exists, only the consultations of the corresponding agent are aggregated.\ > \* Among the consultation type information (CS\_CNSL\_TYP\_INFO) data, the inflow type is classified based on consultation types whose parent consultation type number is the root (10150).\ > \* The inflow type can be modified in BO > Customer Service > Center Management > Consultation Type Management.\ > \* The method for deriving the consultation inflow type differs depending on the reception type code (CS003).\ > \* The X-axis date reference value and the return result differ depending on the status period (statusPeriod) value.\ > \* 0 : 00 \~ 24 (Format: HH)\ > \* 7 : D-7 \~ Day (Format: YY/MM/DD)\ > \* 30 : D-30 \~ Day (Format: MM/DD)\ > \--\ > \## Revision History\ > \* Release v2.00\_240827 : Initial creation
```json {"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"InboundStatusDashboardRequest":{"type":"object","description":"Consultation Inflow Status Chart Request DTO","properties":{"statusPeriod":{"type":"string","description":"Status Search Period","enum":["0","7","30"],"minLength":1},"userId":{"type":"string","description":"User ID"}},"required":["statusPeriod"]},"InboundStatusDashboardResponse":{"type":"object","description":"Consultation Inflow Status Chart Response DTO","properties":{"dateHour":{"type":"string","description":"Date/Time"},"cnslTypNo":{"type":"string","description":"Consultation Type No."},"cnslTypNm":{"type":"string","description":"Consultation Type Name"},"cnt":{"type":"integer","format":"int64"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}}}},"paths":{"/v2/dashboard/customer-center/counseling-inbound-status":{"get":{"tags":["Customer Center Dashboard"],"summary":"Retrieve Consultation Inflow Status Chart Data","description":"## Function Description\n* Retrieves the chart data for the consultation inflow status on the customer center dashboard.\n---\n## Detailed Description\n* If the user's work group is 'CC_Customer Center' and a mapped consultation task type exists, only the consultations of the corresponding agent are aggregated.\n* Among the consultation type information (CS_CNSL_TYP_INFO) data, the inflow type is classified based on consultation types whose parent consultation type number is the root (10150).\n* The inflow type can be modified in BO > Customer Service > Center Management > Consultation Type Management.\n* The method for deriving the consultation inflow type differs depending on the reception type code (CS003).\n* The X-axis date reference value and the return result differ depending on the status period (statusPeriod) value.\n* 0 : 00 ~ 24 (Format: HH)\n* 7 : D-7 ~ Day (Format: YY/MM/DD)\n* 30 : D-30 ~ Day (Format: MM/DD)\n--\n## Revision History\n* Release v2.00_240827 : Initial creation\n","operationId":"getInboundStatusDashboardChartData_1","parameters":[{"name":"request","in":"query","required":true,"schema":{"$ref":"#/components/schemas/InboundStatusDashboardRequest"}}],"responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"type":"array","items":{"$ref":"#/components/schemas/InboundStatusDashboardResponse"}}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}} ``` ## Retrieve Customer Center Dashboard Consultation Count > \## Function Description\ > \* Retrieves the consultation count displayed on the customer center dashboard.\ > \---\ > \## Detailed Description\ > \* Retrieves the counts for 1:1 inquiries, product Q\&A, general calls, and OB consultations.
```json {"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"ResponseMainDashBoardCSResponse":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"$ref":"#/components/schemas/MainDashBoardCSResponse","description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"MainDashBoardCSResponse":{"type":"object","properties":{"oneCount":{"type":"string"},"goodqnaCount":{"type":"string"},"telcallCount":{"type":"string"},"obCount":{"type":"string"}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v1/dashboard/ctiDashboardMgmt/getMainDashBoardCSCount":{"get":{"tags":["Customer Center Dashboard"],"summary":"Retrieve Customer Center Dashboard Consultation Count","description":"## Function Description\n* Retrieves the consultation count displayed on the customer center dashboard.\n---\n## Detailed Description\n* Retrieves the counts for 1:1 inquiries, product Q&A, general calls, and OB consultations.\n","operationId":"getMainDashBoardCSCount","responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseMainDashBoardCSResponse"}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}} ```