> For the complete documentation index, see [llms.txt](https://tech.x2bee.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://tech.x2bee.com/api/api-en/back-office-api-reference/statistics-bo-api/customer-service-statistics.md).
# Customer Service Statistics
## Retrieve CS Processing Status List by User
> \## Function Description\
> \* Retrieves the CS processing status list and list count by user.\
> \---\
> \## Detailed Description\
> \* Retrieves the CS processing status list and list count by user displayed in the CS status.\
> \---\
> \## Code Reference\
> \* Consultation search term type (aempType): Counselor ID (aempId), Counselor Name (aempNm)\
> \---\
> \## Revision History\
> \* Release v2.00\_240613: Improved period search condition
```json
{"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"RealGridListResponseCustomerServiceStatusResponse":{"type":"object","properties":{"totalCount":{"type":"integer","format":"int32"},"payloads":{"type":"array","items":{"$ref":"#/components/schemas/CustomerServiceStatusResponse"}}}},"CustomerServiceStatusResponse":{"type":"object","properties":{"accpDtm":{"type":"string","description":"Received Date"},"autoDivGbCd":{"type":"string","description":"Work Type (Large)"},"autoDivGbNm":{"type":"string","description":"Work Type (Large) Name"},"autoDivDtlNo":{"type":"string","description":"Work Type (Medium)"},"autoDivDtlNm":{"type":"string","description":"Work Type (Medium) Name"},"receiptCnt":{"type":"integer","format":"int32","description":"Received Count"},"processingCnt":{"type":"integer","format":"int32","description":"In Progress Count"},"completeCnt":{"type":"integer","format":"int32","description":"Completed Count"},"totalCnt":{"type":"integer","format":"int32","description":"Total"},"cnt":{"type":"object","additionalProperties":{"type":"integer","format":"int32"},"writeOnly":true}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}}}},"paths":{"/v2/statistics/counselor/status":{"get":{"tags":["Customer Service Statistics"],"summary":"Retrieve CS Processing Status List by User","description":"## Function Description\n* Retrieves the CS processing status list and list count by user.\n---\n## Detailed Description\n* Retrieves the CS processing status list and list count by user displayed in the CS status.\n---\n## Code Reference\n* Consultation search term type (aempType): Counselor ID (aempId), Counselor Name (aempNm)\n---\n## Revision History\n* Release v2.00_240613: Improved period search condition\n","operationId":"getProcessingStatusByUser","parameters":[{"name":"startDate","in":"query","description":"Search Period (Start Date)","required":false,"schema":{"type":"string","format":"date","description":"Search Period (Start Date)"}},{"name":"endDate","in":"query","description":"Search Period (End Date)","required":false,"schema":{"type":"string","format":"date","description":"Search Period (End Date)"}},{"name":"accpTypCd","in":"query","description":"Receipt Type Code (CS003) - Business Type (Major)","required":false,"schema":{"type":"string","description":"Receipt Type Code (CS003) - Business Type (Major)","enum":["CALL","ONE_TO_ONE","QNA","CHAT","OB"]}},{"name":"accpTypDtlNo","in":"query","description":"Receipt Type Detail No. - Business Type (Medium)","required":false,"schema":{"type":"string","description":"Receipt Type Detail No. - Business Type (Medium)"}},{"name":"userId","in":"query","description":"Counselor ID","required":false,"schema":{"type":"string","description":"Counselor ID"}},{"name":"userNm","in":"query","description":"Counselor Name","required":false,"schema":{"type":"string","description":"Counselor Name"}},{"name":"aempType","in":"query","description":"Counselor Search Term Type (Counselor ID: aempId, Counselor Name: aempNm)","required":false,"schema":{"type":"string","description":"Counselor Search Term Type (Counselor ID: aempId, Counselor Name: aempNm)"}},{"name":"aempText","in":"query","description":"Counselor Search Term","required":false,"schema":{"type":"string","description":"Counselor Search Term"}}],"responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"$ref":"#/components/schemas/RealGridListResponseCustomerServiceStatusResponse"}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}}
```
## Retrieve CS Processing Status List by Task Type
> \## Function Description\
> \* Retrieves the CS processing status list and list count by work type.\
> \---\
> \## Detailed Description\
> \* Retrieves the CS processing status list and list count by work type displayed in the CS status.\
> \---\
> \## Revision History\
> \* Release v2.00\_240613: Improved period search condition
```json
{"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"RealGridListResponseCustomerServiceStatusResponse":{"type":"object","properties":{"totalCount":{"type":"integer","format":"int32"},"payloads":{"type":"array","items":{"$ref":"#/components/schemas/CustomerServiceStatusResponse"}}}},"CustomerServiceStatusResponse":{"type":"object","properties":{"accpDtm":{"type":"string","description":"Received Date"},"autoDivGbCd":{"type":"string","description":"Work Type (Large)"},"autoDivGbNm":{"type":"string","description":"Work Type (Large) Name"},"autoDivDtlNo":{"type":"string","description":"Work Type (Medium)"},"autoDivDtlNm":{"type":"string","description":"Work Type (Medium) Name"},"receiptCnt":{"type":"integer","format":"int32","description":"Received Count"},"processingCnt":{"type":"integer","format":"int32","description":"In Progress Count"},"completeCnt":{"type":"integer","format":"int32","description":"Completed Count"},"totalCnt":{"type":"integer","format":"int32","description":"Total"},"cnt":{"type":"object","additionalProperties":{"type":"integer","format":"int32"},"writeOnly":true}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}}}},"paths":{"/v2/statistics/business-type/status":{"get":{"tags":["Customer Service Statistics"],"summary":"Retrieve CS Processing Status List by Task Type","description":"## Function Description\n* Retrieves the CS processing status list and list count by work type.\n---\n## Detailed Description\n* Retrieves the CS processing status list and list count by work type displayed in the CS status.\n---\n## Revision History\n* Release v2.00_240613: Improved period search condition\n","operationId":"getProcessingStatusByTypeOfBusiness","parameters":[{"name":"startDate","in":"query","description":"Search Period (Start Date)","required":false,"schema":{"type":"string","format":"date","description":"Search Period (Start Date)"}},{"name":"endDate","in":"query","description":"Search Period (End Date)","required":false,"schema":{"type":"string","format":"date","description":"Search Period (End Date)"}},{"name":"accpTypCd","in":"query","description":"Receipt Type Code (CS003) - Business Type (Major)","required":false,"schema":{"type":"string","description":"Receipt Type Code (CS003) - Business Type (Major)","enum":["CALL","ONE_TO_ONE","QNA","CHAT","OB"]}},{"name":"accpTypDtlNo","in":"query","description":"Receipt Type Detail No. - Business Type (Medium)","required":false,"schema":{"type":"string","description":"Receipt Type Detail No. - Business Type (Medium)"}},{"name":"userId","in":"query","description":"Counselor ID","required":false,"schema":{"type":"string","description":"Counselor ID"}},{"name":"userNm","in":"query","description":"Counselor Name","required":false,"schema":{"type":"string","description":"Counselor Name"}},{"name":"aempType","in":"query","description":"Counselor Search Term Type (Counselor ID: aempId, Counselor Name: aempNm)","required":false,"schema":{"type":"string","description":"Counselor Search Term Type (Counselor ID: aempId, Counselor Name: aempNm)"}},{"name":"aempText","in":"query","description":"Counselor Search Term","required":false,"schema":{"type":"string","description":"Counselor Search Term"}}],"responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"$ref":"#/components/schemas/RealGridListResponseCustomerServiceStatusResponse"}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}}
```
## Retrieve CS Processing Status List by User
> \## Function Description\
> \* Retrieves the CS processing status list by user.\
> \---\
> \## Detailed Description\
> \* Retrieves the CS processing status list by user displayed in the CS status.\
> \---\
> \## Code Reference\
> \* Consultation search term type (aempType): Counselor ID (aempId), Counselor Name (aempNm)\
> \---\
> \## Revision History\
> \* Release v2.00\_240613: Improved period search condition
```json
{"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"ResponseListCustomerServiceStatusResponse":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"type":"array","description":"payload","items":{"$ref":"#/components/schemas/CustomerServiceStatusResponse"}},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"CustomerServiceStatusResponse":{"type":"object","properties":{"accpDtm":{"type":"string","description":"Received Date"},"autoDivGbCd":{"type":"string","description":"Work Type (Large)"},"autoDivGbNm":{"type":"string","description":"Work Type (Large) Name"},"autoDivDtlNo":{"type":"string","description":"Work Type (Medium)"},"autoDivDtlNm":{"type":"string","description":"Work Type (Medium) Name"},"receiptCnt":{"type":"integer","format":"int32","description":"Received Count"},"processingCnt":{"type":"integer","format":"int32","description":"In Progress Count"},"completeCnt":{"type":"integer","format":"int32","description":"Completed Count"},"totalCnt":{"type":"integer","format":"int32","description":"Total"},"cnt":{"type":"object","additionalProperties":{"type":"integer","format":"int32"},"writeOnly":true}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v1/statistics/getProcessingStatusByUser":{"get":{"tags":["Customer Service Statistics"],"summary":"Retrieve CS Processing Status List by User","description":"## Function Description\n* Retrieves the CS processing status list by user.\n---\n## Detailed Description\n* Retrieves the CS processing status list by user displayed in the CS status.\n---\n## Code Reference\n* Consultation search term type (aempType): Counselor ID (aempId), Counselor Name (aempNm)\n---\n## Revision History\n* Release v2.00_240613: Improved period search condition\n","operationId":"getProcessingStatusByUser_1","parameters":[{"name":"startDate","in":"query","description":"Search Period (Start Date)","required":false,"schema":{"type":"string","format":"date","description":"Search Period (Start Date)"}},{"name":"endDate","in":"query","description":"Search Period (End Date)","required":false,"schema":{"type":"string","format":"date","description":"Search Period (End Date)"}},{"name":"accpTypCd","in":"query","description":"Receipt Type Code (CS003) - Business Type (Major)","required":false,"schema":{"type":"string","description":"Receipt Type Code (CS003) - Business Type (Major)","enum":["CALL","ONE_TO_ONE","QNA","CHAT","OB"]}},{"name":"accpTypDtlNo","in":"query","description":"Receipt Type Detail No. - Business Type (Medium)","required":false,"schema":{"type":"string","description":"Receipt Type Detail No. - Business Type (Medium)"}},{"name":"userId","in":"query","description":"Counselor ID","required":false,"schema":{"type":"string","description":"Counselor ID"}},{"name":"userNm","in":"query","description":"Counselor Name","required":false,"schema":{"type":"string","description":"Counselor Name"}},{"name":"aempType","in":"query","description":"Counselor Search Term Type (Counselor ID: aempId, Counselor Name: aempNm)","required":false,"schema":{"type":"string","description":"Counselor Search Term Type (Counselor ID: aempId, Counselor Name: aempNm)"}},{"name":"aempText","in":"query","description":"Counselor Search Term","required":false,"schema":{"type":"string","description":"Counselor Search Term"}}],"responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseListCustomerServiceStatusResponse"}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}}
```
## Retrieve CS Processing Status List Count by User
> \## Function Description\
> \* Retrieves the CS processing status list count by user.\
> \---\
> \## Detailed Description\
> \* Retrieves the CS processing status list count by user displayed in the CS status.\
> \---\
> \## Code Reference\
> \* Consultation search term type (aempType): Counselor ID (aempId), Counselor Name (aempNm)\
> \---\
> \## Revision History\
> \* Release v2.00\_240613: Improved period search condition
```json
{"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"ResponseInteger":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"type":"integer","format":"int32","description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v1/statistics/getProcessingStatusByUserCount":{"get":{"tags":["Customer Service Statistics"],"summary":"Retrieve CS Processing Status List Count by User","description":"## Function Description\n* Retrieves the CS processing status list count by user.\n---\n## Detailed Description\n* Retrieves the CS processing status list count by user displayed in the CS status.\n---\n## Code Reference\n* Consultation search term type (aempType): Counselor ID (aempId), Counselor Name (aempNm)\n---\n## Revision History\n* Release v2.00_240613: Improved period search condition\n","operationId":"getProcessingStatusByUserCount","parameters":[{"name":"startDate","in":"query","description":"Search Period (Start Date)","required":false,"schema":{"type":"string","format":"date","description":"Search Period (Start Date)"}},{"name":"endDate","in":"query","description":"Search Period (End Date)","required":false,"schema":{"type":"string","format":"date","description":"Search Period (End Date)"}},{"name":"accpTypCd","in":"query","description":"Receipt Type Code (CS003) - Business Type (Major)","required":false,"schema":{"type":"string","description":"Receipt Type Code (CS003) - Business Type (Major)","enum":["CALL","ONE_TO_ONE","QNA","CHAT","OB"]}},{"name":"accpTypDtlNo","in":"query","description":"Receipt Type Detail No. - Business Type (Medium)","required":false,"schema":{"type":"string","description":"Receipt Type Detail No. - Business Type (Medium)"}},{"name":"userId","in":"query","description":"Counselor ID","required":false,"schema":{"type":"string","description":"Counselor ID"}},{"name":"userNm","in":"query","description":"Counselor Name","required":false,"schema":{"type":"string","description":"Counselor Name"}},{"name":"aempType","in":"query","description":"Counselor Search Term Type (Counselor ID: aempId, Counselor Name: aempNm)","required":false,"schema":{"type":"string","description":"Counselor Search Term Type (Counselor ID: aempId, Counselor Name: aempNm)"}},{"name":"aempText","in":"query","description":"Counselor Search Term","required":false,"schema":{"type":"string","description":"Counselor Search Term"}}],"responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseInteger"}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}}
```
## Retrieve CS Processing Status List by Task Type
> \## Function Description\
> \* Retrieves the CS processing status list by work type.\
> \---\
> \## Detailed Description\
> \* Retrieves the CS processing status list by work type displayed in the CS status.\
> \---\
> \## Revision History\
> \* Release v2.00\_240613: Improved period search condition
```json
{"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"ResponseListCustomerServiceStatusResponse":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"type":"array","description":"payload","items":{"$ref":"#/components/schemas/CustomerServiceStatusResponse"}},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"CustomerServiceStatusResponse":{"type":"object","properties":{"accpDtm":{"type":"string","description":"Received Date"},"autoDivGbCd":{"type":"string","description":"Work Type (Large)"},"autoDivGbNm":{"type":"string","description":"Work Type (Large) Name"},"autoDivDtlNo":{"type":"string","description":"Work Type (Medium)"},"autoDivDtlNm":{"type":"string","description":"Work Type (Medium) Name"},"receiptCnt":{"type":"integer","format":"int32","description":"Received Count"},"processingCnt":{"type":"integer","format":"int32","description":"In Progress Count"},"completeCnt":{"type":"integer","format":"int32","description":"Completed Count"},"totalCnt":{"type":"integer","format":"int32","description":"Total"},"cnt":{"type":"object","additionalProperties":{"type":"integer","format":"int32"},"writeOnly":true}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v1/statistics/getProcessingStatusByTypeOfBusiness":{"get":{"tags":["Customer Service Statistics"],"summary":"Retrieve CS Processing Status List by Task Type","description":"## Function Description\n* Retrieves the CS processing status list by work type.\n---\n## Detailed Description\n* Retrieves the CS processing status list by work type displayed in the CS status.\n---\n## Revision History\n* Release v2.00_240613: Improved period search condition\n","operationId":"getProcessingStatusByTypeOfBusiness_1","parameters":[{"name":"startDate","in":"query","description":"Search Period (Start Date)","required":false,"schema":{"type":"string","format":"date","description":"Search Period (Start Date)"}},{"name":"endDate","in":"query","description":"Search Period (End Date)","required":false,"schema":{"type":"string","format":"date","description":"Search Period (End Date)"}},{"name":"accpTypCd","in":"query","description":"Receipt Type Code (CS003) - Business Type (Major)","required":false,"schema":{"type":"string","description":"Receipt Type Code (CS003) - Business Type (Major)","enum":["CALL","ONE_TO_ONE","QNA","CHAT","OB"]}},{"name":"accpTypDtlNo","in":"query","description":"Receipt Type Detail No. - Business Type (Medium)","required":false,"schema":{"type":"string","description":"Receipt Type Detail No. - Business Type (Medium)"}},{"name":"userId","in":"query","description":"Counselor ID","required":false,"schema":{"type":"string","description":"Counselor ID"}},{"name":"userNm","in":"query","description":"Counselor Name","required":false,"schema":{"type":"string","description":"Counselor Name"}},{"name":"aempType","in":"query","description":"Counselor Search Term Type (Counselor ID: aempId, Counselor Name: aempNm)","required":false,"schema":{"type":"string","description":"Counselor Search Term Type (Counselor ID: aempId, Counselor Name: aempNm)"}},{"name":"aempText","in":"query","description":"Counselor Search Term","required":false,"schema":{"type":"string","description":"Counselor Search Term"}}],"responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseListCustomerServiceStatusResponse"}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}}
```
## Retrieve CS Processing Status List Count by Work Type
> \## Function Description\
> \* Retrieves the CS processing status list count by work type.\
> \---\
> \## Detailed Description\
> \* Retrieves the CS processing status list count by work type displayed in the CS status.\
> \---\
> \## Revision History\
> \* Release v2.00\_240613: Improved period search condition
```json
{"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"ResponseInteger":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"type":"integer","format":"int32","description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v1/statistics/getProcessingStatusByTypeOfBusinessCount":{"get":{"tags":["Customer Service Statistics"],"summary":"Retrieve CS Processing Status List Count by Work Type","description":"## Function Description\n* Retrieves the CS processing status list count by work type.\n---\n## Detailed Description\n* Retrieves the CS processing status list count by work type displayed in the CS status.\n---\n## Revision History\n* Release v2.00_240613: Improved period search condition\n","operationId":"getProcessingStatusByTypeOfBusinessCount","parameters":[{"name":"startDate","in":"query","description":"Search Period (Start Date)","required":false,"schema":{"type":"string","format":"date","description":"Search Period (Start Date)"}},{"name":"endDate","in":"query","description":"Search Period (End Date)","required":false,"schema":{"type":"string","format":"date","description":"Search Period (End Date)"}},{"name":"accpTypCd","in":"query","description":"Receipt Type Code (CS003) - Business Type (Major)","required":false,"schema":{"type":"string","description":"Receipt Type Code (CS003) - Business Type (Major)","enum":["CALL","ONE_TO_ONE","QNA","CHAT","OB"]}},{"name":"accpTypDtlNo","in":"query","description":"Receipt Type Detail No. - Business Type (Medium)","required":false,"schema":{"type":"string","description":"Receipt Type Detail No. - Business Type (Medium)"}},{"name":"userId","in":"query","description":"Counselor ID","required":false,"schema":{"type":"string","description":"Counselor ID"}},{"name":"userNm","in":"query","description":"Counselor Name","required":false,"schema":{"type":"string","description":"Counselor Name"}},{"name":"aempType","in":"query","description":"Counselor Search Term Type (Counselor ID: aempId, Counselor Name: aempNm)","required":false,"schema":{"type":"string","description":"Counselor Search Term Type (Counselor ID: aempId, Counselor Name: aempNm)"}},{"name":"aempText","in":"query","description":"Counselor Search Term","required":false,"schema":{"type":"string","description":"Counselor Search Term"}}],"responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseInteger"}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}}
```