> For the complete documentation index, see [llms.txt](https://tech.x2bee.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://tech.x2bee.com/api/api-en/back-office-api-reference/cs-bo-api/integrated-consultation-management.md).

# Integrated Consultation Management

## Register/Modify Processing History

> \## Function Description\
> \* Registers/modifies processing history in Integrated Consultation Management.\
> \---\
> \## Detailed Description\
> \* Registers/modifies processing history for the selected customer consultation.<br>

```json
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```

## Register Consultation Information

> \## Function Description\
> \* Registers new customer consultation information from the Integrated Consultation Management screen.\
> \---\
> \## Detailed Description\
> \* Only General Call and OB consultations can be registered.<br>

```json
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```

## Receive Customer Compensation

> \## Function Description\
> \* Registers customer compensation receipt information.\
> \---\
> \## Detailed Description\
> \* Registers customer compensation receipt information for the selected customer consultation.\
> \* Consultations for non-member orders cannot be processed for customer compensation.\
> \* Customer compensation methods are coupon, cash, and mileage.<br>

```json
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```

## Register 1:1 Inquiry Response

> \## Function Description\
> \* Registers a 1:1 inquiry response in Integrated Consultation Management.\
> \---\
> \## Detailed Description\
> \* Sends an AlimTalk notification to the customer when the response is marked complete.\
> \* Sends an email when the email receipt status is Y.<br>

```json
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```

## Retrieve Consultation List Detail

> \## Function Description\
> \* Retrieves the detail information of the Integrated Consultation Management consultation list.\
> \---\
> \## Detailed Description\
> \* Retrieves the detail information of the selected customer consultation.<br>

```json
{"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"ResponseIntegratedCsDetailResponse":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"$ref":"#/components/schemas/IntegratedCsDetailResponse","description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error 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```

## Retrieve Related Consultation List

> \## Function Description\
> \* Retrieves the related consultation list in Integrated Consultation Management.\
> \---\
> \## Detailed Description\
> \* Retrieves all consultations mapped to the same order number/product number.\
> &#x20; \* Order basis: Member + Order, Member + Order + Product\
> &#x20; \* Product basis: Member + Product<br>

```json
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Domain"}}},"CsCcnOrdGoodsResponse":{"type":"object","properties":{"ccnNo":{"type":"string"},"custCnslSeq":{"type":"string"},"ordNo":{"type":"string"},"goodsNo":{"type":"string"},"csCcnGoodsResponse":{"$ref":"#/components/schemas/CsCcnGoodsResponse"},"csCcnOrdResponses":{"type":"array","items":{"$ref":"#/components/schemas/CsCcnOrdResponse"}},"langCd":{"type":"string"}}},"CsCcnGoodsResponse":{"type":"object","properties":{"goodsNo":{"type":"string"},"goodsNm":{"type":"string"},"entrNm":{"type":"string"}}},"CsCcnOrdResponse":{"type":"object","properties":{"ordNo":{"type":"string"},"goodsNo":{"type":"string"},"goodsNm":{"type":"string"},"itmNo":{"type":"string"},"itmNm":{"type":"string"},"ordQty":{"type":"string"},"salePrc":{"type":"number"},"entrNo":{"type":"string"},"entrNm":{"type":"string"}}},"CsCcnProcInfoResponse":{"type":"object","properties":{"ccnNo":{"type":"string"},"cnslProcSeq":{"type":"string"},"obProcTypCd":{"type":"string"},"cnslProcDtm":{"type":"string"},"cnslProcCont":{"type":"string"},"userNm":{"type":"string"},"sysRegId":{"type":"string"},"csTelPrmsResponses":{"type":"array","items":{"$ref":"#/components/schemas/CsTelPrmsResponse"}}}},"CsTelPrmsResponse":{"type":"object","properties":{"ccnNo":{"type":"string"},"cnslProcSeq":{"type":"string"},"telPrmsSeq":{"type":"string"},"prmsDtm":{"type":"string"},"notiTmCd":{"type":"string"},"prmsMethCd":{"type":"string"},"prmsStatCd":{"type":"string"},"cnslMemo":{"type":"string"},"aempId":{"type":"string"},"userNm":{"type":"string"},"aempConfDtm":{"type":"string"},"aempProcDtm":{"type":"string"},"telTryCnt":{"type":"string"},"procStat":{"type":"string"}}},"CsCcnAtchFileInfoResponse":{"type":"object","properties":{"jobClbtBbcNo":{"type":"string"},"fileSeq":{"type":"string"},"atchFileRouteNm":{"type":"string"},"atchFileNm":{"type":"string"}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field 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basis: Member + Product\n","operationId":"getRelatedConsultation","parameters":[{"name":"ccnNo","in":"query","description":"Consultation No.","required":false,"schema":{"type":"string","description":"Consultation No."}},{"name":"ordNo","in":"query","description":"Order No.","required":false,"schema":{"type":"string","description":"Order No."}}],"responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseCsRelatedResponse"}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}}
```

## Retrieve Basic Data for Registering Processing History

> \## Function Description\
> \* Retrieves the basic data for registering processing history in Integrated Consultation Management.\
> \---\
> \## Detailed Description\
> \* Retrieves the inquiry history and response-completed processing history.\
> \* Retrieves the customer's phone appointment information.\
> \* Retrieves phone appointment information that has not yet been completed.\
> \* Retrieves the customer compensation information for the consultation.<br>

```json
{"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"ResponseIntegratedCsDetailResponse":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"$ref":"#/components/schemas/IntegratedCsDetailResponse","description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error 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Domain"}}},"CsCcnOrdGoodsResponse":{"type":"object","properties":{"ccnNo":{"type":"string"},"custCnslSeq":{"type":"string"},"ordNo":{"type":"string"},"goodsNo":{"type":"string"},"csCcnGoodsResponse":{"$ref":"#/components/schemas/CsCcnGoodsResponse"},"csCcnOrdResponses":{"type":"array","items":{"$ref":"#/components/schemas/CsCcnOrdResponse"}},"langCd":{"type":"string"}}},"CsCcnGoodsResponse":{"type":"object","properties":{"goodsNo":{"type":"string"},"goodsNm":{"type":"string"},"entrNm":{"type":"string"}}},"CsCcnOrdResponse":{"type":"object","properties":{"ordNo":{"type":"string"},"goodsNo":{"type":"string"},"goodsNm":{"type":"string"},"itmNo":{"type":"string"},"itmNm":{"type":"string"},"ordQty":{"type":"string"},"salePrc":{"type":"number"},"entrNo":{"type":"string"},"entrNm":{"type":"string"}}},"CsCcnProcInfoResponse":{"type":"object","properties":{"ccnNo":{"type":"string"},"cnslProcSeq":{"type":"string"},"obProcTypCd":{"type":"string"},"cnslProcDtm":{"type":"string"},"cnslProcCont":{"type":"string"},"userNm":{"type":"string"},"sysRegId":{"type":"string"},"csTelPrmsResponses":{"type":"array","items":{"$ref":"#/components/schemas/CsTelPrmsResponse"}}}},"CsTelPrmsResponse":{"type":"object","properties":{"ccnNo":{"type":"string"},"cnslProcSeq":{"type":"string"},"telPrmsSeq":{"type":"string"},"prmsDtm":{"type":"string"},"notiTmCd":{"type":"string"},"prmsMethCd":{"type":"string"},"prmsStatCd":{"type":"string"},"cnslMemo":{"type":"string"},"aempId":{"type":"string"},"userNm":{"type":"string"},"aempConfDtm":{"type":"string"},"aempProcDtm":{"type":"string"},"telTryCnt":{"type":"string"},"procStat":{"type":"string"}}},"CsCcnAtchFileInfoResponse":{"type":"object","properties":{"jobClbtBbcNo":{"type":"string"},"fileSeq":{"type":"string"},"atchFileRouteNm":{"type":"string"},"atchFileNm":{"type":"string"}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field 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appointment information.\n* Retrieves phone appointment information that has not yet been completed.\n* Retrieves the customer compensation information for the consultation.\n","operationId":"getProcessingDetails","parameters":[{"name":"ccnNo","in":"query","description":"Consultation No.","required":true,"schema":{"type":"String"}}],"responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseIntegratedCsDetailResponse"}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}}
```

## Retrieve Information Required to Enter the Integrated Consultation Management Page

> \## Function Description\
> \* Retrieves the information required to enter the Integrated Consultation Management page.\
> \---\
> \## Detailed Description\
> \* Retrieves the information required to enter the Integrated Consultation Management page.\
> \---\
> \## Code Reference\
> \* Linked page type (pageGub):\
> &#x20; \* Simple page link (dbLink)\
> &#x20; \* Customer center dashboard 1:1 inquiry (oneCnt)\
> &#x20; \* Customer center dashboard all (totCnt)\
> &#x20; \* Customer center dashboard Product Q\&A (pdQna)\
> &#x20; \* Customer center dashboard general call (call)\
> &#x20; \* Customer center dashboard OB (ob)\
> &#x20; \* Customer center dashboard receipt (receipt)\
> &#x20; \* Customer center dashboard in progress (inProgress)\
> &#x20; \* Customer center dashboard complete (complete)<br>

```json
{"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"ResponseIntegratedCounselMgmtViewResponse":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"$ref":"#/components/schemas/IntegratedCounselMgmtViewResponse","description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"IntegratedCounselMgmtViewResponse":{"type":"object","description":"Integrated Consultation Management Response DTO","properties":{"linkCcnNo":{"type":"string","description":"Consultation No. Entered via Link"},"linkAccpDtm":{"type":"string","description":"Receipt Date/Time Entered via Link"},"linkPageGub":{"type":"string","description":"Page Type Value Entered via Link"},"codeList":{"type":"object","additionalProperties":{"type":"array","items":{"$ref":"#/components/schemas/StStdCd"}},"description":"Common Code List"}}},"StStdCd":{"type":"object","description":"Group Code Search/Register/Modify Request","properties":{"grpCd":{"type":"string","description":"Group Code"},"cd":{"type":"string","description":"Code"},"cdNm":{"type":"string","description":"Code Name"},"cdDesc":{"type":"string","description":"Code Description"},"useYn":{"type":"string","description":"Usage Status"},"sortSeq":{"type":"integer","format":"int32","description":"Sort Order"},"ref1Val":{"type":"string","description":"Reference Value 1 Description"},"ref2Val":{"type":"string","description":"Reference Value 2 Description"},"ref3Val":{"type":"string","description":"Reference Value 3 Description"},"ref4Val":{"type":"string","description":"Reference Value 4 Description"},"ref5Val":{"type":"string","description":"Reference Value 5 Description"},"ref6Val":{"type":"string","description":"Reference Value 6 Description"},"ref7Val":{"type":"string","description":"Reference Value 7 Description"}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v2/customerservice/integratedCounselMgmt/getIntegratedCounselMgmtView":{"get":{"tags":["Integrated Consultation Management"],"summary":"Retrieve Information Required to Enter the Integrated Consultation Management Page","description":"## Function Description\n* Retrieves the information required to enter the Integrated Consultation Management page.\n---\n## Detailed Description\n* Retrieves the information required to enter the Integrated Consultation Management page.\n---\n## Code Reference\n* Linked page type (pageGub):\n  * Simple page link (dbLink)\n  * Customer center dashboard 1:1 inquiry (oneCnt)\n  * Customer center dashboard all (totCnt)\n  * Customer center dashboard Product Q&A (pdQna)\n  * Customer center dashboard general call (call)\n  * Customer center dashboard OB (ob)\n  * Customer center dashboard receipt (receipt)\n  * Customer center dashboard in progress (inProgress)\n  * Customer center dashboard complete (complete)\n","operationId":"getIntegratedCounselMgmtView","parameters":[{"name":"pageGub","in":"query","description":"Linked Page Type","required":false,"schema":{"type":"String"}},{"name":"ccnNo","in":"query","description":"Consultation No.","required":false,"schema":{"type":"String"}},{"name":"accpDtm","in":"query","description":"Receipt Date/Time","required":false,"schema":{"type":"String"}}],"responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseIntegratedCounselMgmtViewResponse"}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}}
```

## Retrieve Integrated Consultation Management Consultation List

> \## Function Description\
> \* Retrieves the Integrated Consultation Management consultation list.\
> \---\
> \## Detailed Description\
> \* Retrieves the consultation list matching the selected conditions.\
> \---\
> \## Revision History\
> \* Release v2.00\_240613: Improved period search conditions<br>

```json
{"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"RealGridListResponseIntegratedCounselResponse":{"type":"object","properties":{"totalCount":{"type":"integer","format":"int32"},"payloads":{"type":"array","items":{"$ref":"#/components/schemas/IntegratedCounselResponse"}}}},"IntegratedCounselResponse":{"type":"object","properties":{"ccnNo":{"type":"string","description":"Consultation No."},"accpDtm":{"type":"string","format":"date-time","description":"Receipt Date/Time"},"ccnPrgsStatCd":{"type":"string","description":"Processing Status"},"custCnslGbCd":{"type":"string","description":"Consultation Type"},"accpTypCd":{"type":"string","description":"Reception Type"},"cnslTypNo":{"type":"string","description":"Consultation Type"},"cnslTypText":{"type":"string","description":"Consultation Type Name"},"accpTitle":{"type":"string","description":"1:1 Inquiry Consultation Title"},"accpMediaCd":{"type":"string","description":"Receipt Channel"},"mbrNo":{"type":"string","description":"Member No."},"mbrId":{"type":"string","description":"Member ID"},"mbrNm":{"type":"string","description":"Member Name"},"acptmnNm":{"type":"string","description":"Receiver"},"procmnNm":{"type":"string","description":"Processor"},"quotDtm":{"type":"string","format":"date-time","description":"Assignment Date/Time"},"fnshmnNm":{"type":"string","description":"Completer"},"fnshDtm":{"type":"string","format":"date-time","description":"Completion Date/Time"},"ordNo":{"type":"string","description":"Order No."},"nafrGbCd":{"type":"string","description":"Domestic/Foreign National"},"mbrGradeCd":{"type":"string","description":"Member Grade Code"},"acptmnId":{"type":"string","description":"Receiver 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Consultation Management Consultation List","description":"## Function Description\n* Retrieves the Integrated Consultation Management consultation list.\n---\n## Detailed Description\n* Retrieves the consultation list matching the selected conditions.\n---\n## Revision History\n* Release v2.00_240613: Improved period search conditions\n","operationId":"getIntegratedCounselList","parameters":[{"name":"dateSelect","in":"query","description":"Search Period","required":false,"schema":{"type":"string","description":"Search Period"}},{"name":"periodType","in":"query","description":"Period Search Type (0: Assignment Date, 1: Received Date, 2: Completion Date)","required":false,"schema":{"type":"string","description":"Period Search Type (0: Assignment Date, 1: Received Date, 2: Completion Date)"}},{"name":"startDate","in":"query","description":"Search Start Period","required":false,"schema":{"type":"string","format":"date","description":"Search Start 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(Small)"}},{"name":"ccnPrgsStatCd","in":"query","description":"Processing Status Code","required":false,"schema":{"type":"string","description":"Processing Status Code"}},{"name":"ccnPrgsStatCdList","in":"query","description":"Processing Status Code (Multiple Selection)","required":false,"schema":{"type":"array","description":"Processing Status Code (Multiple Selection)","items":{"type":"string","description":"Processing Status Code (Multiple Selection)"}}},{"name":"goodsNo","in":"query","description":"Product No.","required":false,"schema":{"type":"string","description":"Product No."}},{"name":"noSelectType","in":"query","description":"Search Type (0: Member ID, 1: Mobile Number, 2: Order No., 3: Member Name, 4: Member No.)","required":false,"schema":{"type":"string","description":"Search Type (0: Member ID, 1: Mobile Number, 2: Order No., 3: Member Name, 4: Member No.)"}},{"name":"noText","in":"query","description":"Input Value by Search Type (0: Member ID, 1: Mobile Number, 2: Order No., 3: Member Name, 4: Member No.)","required":false,"schema":{"type":"string","description":"Input Value by Search Type (0: Member ID, 1: Mobile Number, 2: Order No., 3: Member Name, 4: Member No.)"}},{"name":"idSelectType","in":"query","description":"Assignee Type (0: Receiver, 1: Handler)","required":false,"schema":{"type":"string","description":"Assignee Type (0: Receiver, 1: Handler)"}},{"name":"userId","in":"query","description":"Person in Charge ID","required":false,"schema":{"type":"string","description":"Person in Charge ID"}},{"name":"accpTitle","in":"query","description":"1:1 Inquiry Title","required":false,"schema":{"type":"string","description":"1:1 Inquiry Title"}},{"name":"nafrGbCd","in":"query","description":"Domestic/Foreign Type Code","required":false,"schema":{"type":"string","description":"Domestic/Foreign Type Code"}},{"name":"onOffGb","in":"query","description":"Consultation Type Classification (N: General Consultation Type, Y: 1:1 Inquiry Type)","required":false,"schema":{"type":"string","description":"Consultation Type Classification (N: General Consultation Type, Y: 1:1 Inquiry Type)"}},{"name":"ccnNoOnly","in":"query","description":"Search by Consultation No. Only Status","required":false,"schema":{"type":"string","description":"Search by Consultation No. Only Status"}},{"name":"ccnNo","in":"query","description":"Consultation No.","required":false,"schema":{"type":"string","description":"Consultation No."}},{"name":"siteNo","in":"query","description":"Site No.","required":false,"schema":{"type":"string","description":"Site No."}}],"responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"$ref":"#/components/schemas/RealGridListResponseIntegratedCounselResponse"}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}}
```

## Retrieve Information Required to Enter the Customer Compensation Page

> \## Function Description\
> \* Retrieves the information required to enter the Integrated Consultation Management customer compensation detail page.\
> \---\
> \## Detailed Description\
> \* Retrieves the information required to display the customer compensation detail page.\
> &#x20; \* Retrieves the customer compensation information.\
> &#x20; \* Retrieves the consultation information for which the customer compensation was registered.\
> &#x20; \* Retrieves the common codes used on the screen.\
> &#x20; \* Retrieves the logged-in user's authorization.\
> &#x20; \* Retrieves the approvable amount by authorization.<br>

```json
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Consultation Management customer compensation detail page.\n---\n## Detailed Description\n* Retrieves the information required to display the customer compensation detail page.\n  * Retrieves the customer compensation information.\n  * Retrieves the consultation information for which the customer compensation was registered.\n  * Retrieves the common codes used on the screen.\n  * Retrieves the logged-in user's authorization.\n  * Retrieves the approvable amount by authorization.\n","operationId":"getCustomerCompensSaveView","parameters":[{"name":"ccnNo","in":"query","required":true,"schema":{"type":"string"}}],"responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseCustomerCompensSaveViewResponse"}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}}
```

## Retrieve Customer Consultation (Customer/Order/Product) Information

> \## Function Description\
> \* Retrieves customer consultation (customer/order/product) information in Integrated Consultation Management.\
> \---\
> \## Detailed Description\
> \* Retrieves the registered customer consultation (customer/order/product) information.<br>

```json
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```

## Retrieve Customer Compensation Information

> \## Function Description\
> \* Retrieves customer compensation information in Integrated Consultation Management.\
> \---\
> \## Detailed Description\
> \* Retrieves the customer compensation information registered in Integrated Consultation Management.\
> \* Non-member consultations cannot be retrieved.\
> \---\
> &#x20;\## Revision History\
> \* \`\`\`Release v2.00\_250905\`\`\`: Added major category inquiry<br>

````json
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````

## Retrieves the consultation template list.

> \## Function Description\
> \* Retrieves the consultation template list used for 1:1 inquiry responses in Integrated Consultation Management.\
> \---\
> \## Detailed Description\
> \* Can only be used when registering a 1:1 inquiry consultation response.\
> \* Consultation templates are classified as Common/Individual.<br>

```json
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```

## Retrieve Information Required to Enter the Integrated Consultation Management Consultation Registration Page

> \## Function Description\
> \* Retrieves the information required to enter the Integrated Consultation Management consultation registration page.\
> \---\
> \## Detailed Description\
> \* Retrieves common codes and member information.\
> \* Common codes: CS001, CS003, CS005, CS008, CS013, CM013<br>

```json
{"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"ResponseCounselRegistViewResponse":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"$ref":"#/components/schemas/CounselRegistViewResponse","description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"CounselRegistViewResponse":{"type":"object","properties":{"userIndInfo":{"type":"string","description":"Personal Information Memo Display Available Status"},"codeList":{"type":"object","additionalProperties":{"type":"array","items":{"$ref":"#/components/schemas/StStdCd"}},"description":"Common Code List"}}},"StStdCd":{"type":"object","description":"Group Code Search/Register/Modify Request","properties":{"grpCd":{"type":"string","description":"Group Code"},"cd":{"type":"string","description":"Code"},"cdNm":{"type":"string","description":"Code Name"},"cdDesc":{"type":"string","description":"Code Description"},"useYn":{"type":"string","description":"Usage Status"},"sortSeq":{"type":"integer","format":"int32","description":"Sort Order"},"ref1Val":{"type":"string","description":"Reference Value 1 Description"},"ref2Val":{"type":"string","description":"Reference Value 2 Description"},"ref3Val":{"type":"string","description":"Reference Value 3 Description"},"ref4Val":{"type":"string","description":"Reference Value 4 Description"},"ref5Val":{"type":"string","description":"Reference Value 5 Description"},"ref6Val":{"type":"string","description":"Reference Value 6 Description"},"ref7Val":{"type":"string","description":"Reference Value 7 Description"}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v2/customerservice/integratedCounselMgmt/getCounselRegistView":{"get":{"tags":["Integrated Consultation Management"],"summary":"Retrieve Information Required to Enter the Integrated Consultation Management Consultation Registration Page","description":"## Function Description\n* Retrieves the information required to enter the Integrated Consultation Management consultation registration page.\n---\n## Detailed Description\n* Retrieves common codes and member information.\n* Common codes: CS001, CS003, CS005, CS008, CS013, CM013\n","operationId":"getCounselRegistView","responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseCounselRegistViewResponse"}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}}
```

## Retrieve Customer Consultation Processing History

> \## Function Description\
> Retrieves customer consultation processing history.\
> \<br>\<br>\
> \---\
> \## Detailed Content\
> \* Retrieves the processing history of the selected customer consultation.\
> \* Retrieves the customer phone appointment information for each processing history entry.<br>

```json
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```