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Integrated Consultation Management

Register/Modify Processing History

post

Function Description

  • Registers/modifies processing history in Integrated Consultation Management.

Detailed Description

  • Registers/modifies processing history for the selected customer consultation.

Authorizations
AuthorizationstringRequired
Bearer authentication header of the form Bearer <token>.
Body

Processing History Register/Modify Request DTO

afterCallstringOptional

Call Appointment Status

Example: Y
ccnNostringOptional

Consultation No.

Example: 10004961
ccnPrgsStatCdstring · enumOptional

Customer Consultation Progress Status Code (CS005)

Example: 20Possible values:
cellNoYnstringOptional

Mobile Phone Number Status

Example: Y
telRgnNostringOptional

Phone Area Code

Example: 010
telTxnoNostringOptional

Phone Exchange Code

Example: 1111
telEndNostringOptional

Phone Last Digits

Example: 2222
cnslProcContstringOptional

Consultation Processing Content

Example: 처리내용 영역
prmsDtmstringOptional

prmsDtm

Example: 2023-09-20 15:36
notiTmCdstring · enumOptional

Notification Time Code (CS013)

Example: 15Possible values:
prmsMethCdstring · enumOptional

Appointment Method Code (CS008)

Example: 10Possible values:
cnslMemostringOptional

Consultation Memo

Example: 전화요청 확인해 주세요.
Responses
200

Success

*/*
timestampstring · date-timeOptional

result time

codestringOptional

result code

messagestringOptional

result message

isProcessbooleanOptional

process check

payloadstringOptional

payload

errorbooleanOptional

is error

post/v2/customerservice/integratedCounselMgmt/saveCustomerCounselProcessInfo
POST /api/bo/v2/customerservice/integratedCounselMgmt/saveCustomerCounselProcessInfo HTTP/1.1
Host: api-bo.x2bee.com/
Authorization: Bearer YOUR_SECRET_TOKEN
Content-Type: application/json
Accept: */*
Content-Length: 261

{
  "afterCall": "Y",
  "ccnNo": 10004961,
  "ccnPrgsStatCd": 20,
  "cellNoYn": "Y",
  "telRgnNo": "010",
  "telTxnoNo": 1111,
  "telEndNo": 2222,
  "cnslProcCont": "처리내용 영역",
  "prmsDtm": "2023-09-20 15:36",
  "notiTmCd": 15,
  "prmsMethCd": 10,
  "cnslMemo": "전화요청 확인해 주세요."
}
{
  "timestamp": "2026-01-01T00:00:00.000Z",
  "code": "text",
  "message": "text",
  "isProcess": true,
  "payload": "text",
  "error": true,
  "errors": [
    {
      "field": "text",
      "message": "text"
    }
  ]
}

Register Consultation Information

post

Function Description

  • Registers new customer consultation information from the Integrated Consultation Management screen.

Detailed Description

  • Only General Call and OB consultations can be registered.

Authorizations
AuthorizationstringRequired
Bearer authentication header of the form Bearer <token>.
Body

Consultation Information Registration Request DTO

afterCallstringOptional

Call Appointment Status

Example: Y
custCnslGbCdstring · enumOptional

Consultation Type Code (CS001)

Example: 10Possible values:
accpMediaCdstring · enumOptional

Receipt Channel Code (CS002)

Example: 10Possible values:
accpTypCdstring · enumOptional

Reception Type Code (CS003)

Example: 10Possible values:
cnslSubCdstring · enumOptional

Consultation Subject Code (CS004)

Example: 20Possible values:
ccnPrgsStatCdstring · enumOptional

Customer Consultation Progress Status Code (CS005)

Example: 20Possible values:
mbrNostringOptional

Member No.

Example: 100000513
inqmnNmstringOptional

Inquirer Name

Example: 홍길동
cnslLrgTypNostringOptional

Consultation Major Type No.

Example: 10160
cnslMidTypNostringOptional

Consultation Middle Type No.

Example: 10124
cnslTypNostringOptional

Consultation Type No.

Example: 10030
cellNoYnstringOptional

Mobile Phone Number Status

Example: Y
telRgnNostringOptional

Phone Area Code

Example: 010
telTxnoNostringOptional

Phone Exchange Code

Example: 1111
telEndNostringOptional

Phone Last Digits

Example: 2222
accpTitlestringOptional

Reception Title

Example: 일반콜 상담 테스트
accpContstringOptional

Receipt Details

Example: 일반콜 상담 테스트 내용
cnslProcContstringOptional

Consultation Processing Content

Example: 처리내용 영역
cnslindInfoMemostringOptional

Personal Information Memo

Example: 개인정보영역
ordNostringOptional

Order No.

Example: 20230718O002626
goodsNostringOptional

Product No.

Example: 10001891
goodsNmstringOptional

Product Name

Example: 단품존재상품_일반상품7
itmNostringOptional

Item No.

Example: 003
itmNmstringOptional

Item Name

Example: 다크브라운>1_명
entrNostringOptional

Vendor No.

Example: 1000002
prmsDtmstringOptional

prmsDtm

Example: 2023-09-20 15:36
notiTmCdstring · enumOptional

Notification Time Code (CS013)

Example: 15Possible values:
prmsMethCdstring · enumOptional

Appointment Method Code (CS008)

Example: 10Possible values:
cnslMemostringOptional

Consultation Memo

Example: 전화요청 확인해 주세요.
obTypNostringOptional

OB Type Number

obProcTypCdstring · enumOptional

OB Processing Type Code (CS014)

Possible values:
Responses
200

Success

*/*
timestampstring · date-timeOptional

result time

codestringOptional

result code

messagestringOptional

result message

isProcessbooleanOptional

process check

payloadstringOptional

payload

errorbooleanOptional

is error

post/v2/customerservice/integratedCounselMgmt/saveCustomerCounselInfo
POST /api/bo/v2/customerservice/integratedCounselMgmt/saveCustomerCounselInfo HTTP/1.1
Host: api-bo.x2bee.com/
Authorization: Bearer YOUR_SECRET_TOKEN
Content-Type: application/json
Accept: */*
Content-Length: 733

{
  "afterCall": "Y",
  "custCnslGbCd": 10,
  "accpMediaCd": 10,
  "accpTypCd": 10,
  "cnslSubCd": 20,
  "ccnPrgsStatCd": 20,
  "mbrNo": 100000513,
  "inqmnNm": "홍길동",
  "cnslLrgTypNo": 10160,
  "cnslMidTypNo": 10124,
  "cnslTypNo": 10030,
  "cellNoYn": "Y",
  "telRgnNo": "010",
  "telTxnoNo": 1111,
  "telEndNo": 2222,
  "accpTitle": "일반콜 상담 테스트",
  "accpCont": "일반콜 상담 테스트 내용",
  "cnslProcCont": "처리내용 영역",
  "cnslindInfoMemo": "개인정보영역",
  "ordNo": "20230718O002626",
  "goodsNo": 10001891,
  "goodsNm": "단품존재상품_일반상품7",
  "itmNo": "003",
  "itmNm": "다크브라운>1_명",
  "entrNo": 1000002,
  "prmsDtm": "2023-09-20 15:36",
  "notiTmCd": 15,
  "prmsMethCd": 10,
  "cnslMemo": "전화요청 확인해 주세요.",
  "obTypNo": "text",
  "obProcTypCd": "NOT_NUMBER"
}
{
  "timestamp": "2026-01-01T00:00:00.000Z",
  "code": "text",
  "message": "text",
  "isProcess": true,
  "payload": "text",
  "error": true,
  "errors": [
    {
      "field": "text",
      "message": "text"
    }
  ]
}

Receive Customer Compensation

post

Function Description

  • Registers customer compensation receipt information.

Detailed Description

  • Registers customer compensation receipt information for the selected customer consultation.

  • Consultations for non-member orders cannot be processed for customer compensation.

  • Customer compensation methods are coupon, cash, and mileage.

Authorizations
AuthorizationstringRequired
Bearer authentication header of the form Bearer <token>.
Body

Customer Compensation Receipt Information Request DTO

custCpnsAplyNostringOptional

10000911

Example: 고객보상신청번호
ccnNostringOptional

10004891

Example: 상담번호
cpnsTypNostringOptionalExample: 보상유형번호
cpnsMeanCdstringOptional

20

Example: 보상수단코드(CS019)
rspnGbCdstringOptionalExample: 귀책구분코드(CS020)
cpnsAprvStatCdstringOptional

30

Example: 보상승인상태코드(CS021)
cpnsPayStatCdstringOptionalExample: 보상지급상태코드(CS020)
mbrNostringOptional

100000513

Example: 회원번호
mbrNmstringOptionalExample: 회원명
loginIdstringOptional

kdh9110

Example: 회원ID
accpDtmstringOptional

Please approve.

Example: 접수일시
accpContstringOptionalExample: 접수내용
acptmnIdstringOptional

x2beecc

Example: 접수자ID
cpnsAmtNostringOptional

100000

Example: 보상금액번호
promoNmstringOptionalExample: 프로모션명(쿠폰명)
aprvDtmstringOptionalExample: 승인일시
aprmnIdstringOptionalExample: 승인자ID
payReqMemostringOptional

Requesting approval.

Example: 지급요청메모
retnDtmstringOptionalExample: 반려일시
retnProcmnIdstringOptionalExample: 반려처리자ID
payDtmstringOptionalExample: 지급일시
paymnIdstringOptionalExample: 지급자ID
payContstringOptionalExample: 지급내용
payReqDtmstringOptionalExample: 지급요청일시
payBankCdstringOptionalExample: 지급은행코드
payActnNostringOptional

110999988888

Example: 지급계좌번호
noEncryptPayActnNostringOptional

110999988888

Example: 지급계좌번호(복호화)
payDepositorNmstringOptional

Hong Gil-dong

Example: 지급예금주명
ordNostringOptional

20230718O002626

Example: 주문번호
goodsNostringOptionalExample: 상품번호
retnCausContstringOptionalExample: 반려사유내용
couponNostringOptionalExample: 쿠폰번호
mileagestringOptionalExample: 마일리지
custCpnsAplyNoListstring[]OptionalExample: 고객보상신청번호 목록
Responses
200

Success

*/*
timestampstring · date-timeOptional

result time

codestringOptional

result code

messagestringOptional

result message

isProcessbooleanOptional

process check

payloadstringOptional

payload

errorbooleanOptional

is error

post/v2/customerservice/integratedCounselMgmt/registCustomerCompens
POST /api/bo/v2/customerservice/integratedCounselMgmt/registCustomerCompens HTTP/1.1
Host: api-bo.x2bee.com/
Authorization: Bearer YOUR_SECRET_TOKEN
Content-Type: application/json
Accept: */*
Content-Length: 1138

{
  "custCpnsAplyNo": "고객보상신청번호",
  "ccnNo": "상담번호",
  "cpnsTypNo": "보상유형번호",
  "cpnsMeanCd": "보상수단코드(CS019)",
  "rspnGbCd": "귀책구분코드(CS020)",
  "cpnsAprvStatCd": "보상승인상태코드(CS021)",
  "cpnsPayStatCd": "보상지급상태코드(CS020)",
  "mbrNo": "회원번호",
  "mbrNm": "회원명",
  "loginId": "회원ID",
  "accpDtm": "접수일시",
  "accpCont": "접수내용",
  "acptmnId": "접수자ID",
  "cpnsAmtNo": "보상금액번호",
  "promoNm": "프로모션명(쿠폰명)",
  "aprvDtm": "승인일시",
  "aprmnId": "승인자ID",
  "payReqMemo": "지급요청메모",
  "retnDtm": "반려일시",
  "retnProcmnId": "반려처리자ID",
  "payDtm": "지급일시",
  "paymnId": "지급자ID",
  "payCont": "지급내용",
  "payReqDtm": "지급요청일시",
  "payBankCd": "지급은행코드",
  "payActnNo": "지급계좌번호",
  "noEncryptPayActnNo": "지급계좌번호(복호화)",
  "payDepositorNm": "지급예금주명",
  "ordNo": "주문번호",
  "goodsNo": "상품번호",
  "retnCausCont": "반려사유내용",
  "couponNo": "쿠폰번호",
  "mileage": "마일리지",
  "request": "고객보상접수정보 요청 DTO",
  "custCpnsAplyNoList": "고객보상신청번호 목록"
}
{
  "timestamp": "2026-01-01T00:00:00.000Z",
  "code": "text",
  "message": "text",
  "isProcess": true,
  "payload": "text",
  "error": true,
  "errors": [
    {
      "field": "text",
      "message": "text"
    }
  ]
}

Register 1:1 Inquiry Response

post

Function Description

  • Registers a 1:1 inquiry response in Integrated Consultation Management.

Detailed Description

  • Sends an AlimTalk notification to the customer when the response is marked complete.

  • Sends an email when the email receipt status is Y.

Authorizations
AuthorizationstringRequired
Bearer authentication header of the form Bearer <token>.
Body

1:1 Inquiry Response Registration Request DTO

ccnNostringOptional

Consultation No.

Example: 10004938
ccnPrgsStatCdstring · enumOptional

Customer Consultation Progress Status Code (CS005)

Example: 20Possible values:
telRgnNostringOptional

Phone Area Code

Example: 010
telTxnoNostringOptional

Phone Exchange Code

Example: 1111
telEndNostringOptional

Phone Last Digits

Example: 2222
ansContstringOptional

Answer Details

Example: 문의내용답변
preProcYnstringOptional

Already Processed Status

Example: N
Responses
200

Success

*/*
timestampstring · date-timeOptional

result time

codestringOptional

result code

messagestringOptional

result message

isProcessbooleanOptional

process check

payloadstringOptional

payload

errorbooleanOptional

is error

post/v2/customerservice/integratedCounselMgmt/postOneToOneInquiry
POST /api/bo/v2/customerservice/integratedCounselMgmt/postOneToOneInquiry HTTP/1.1
Host: api-bo.x2bee.com/
Authorization: Bearer YOUR_SECRET_TOKEN
Content-Type: application/json
Accept: */*
Content-Length: 134

{
  "ccnNo": 10004938,
  "ccnPrgsStatCd": 20,
  "telRgnNo": "010",
  "telTxnoNo": 1111,
  "telEndNo": 2222,
  "ansCont": "문의내용답변",
  "preProcYn": "N"
}
{
  "timestamp": "2026-01-01T00:00:00.000Z",
  "code": "text",
  "message": "text",
  "isProcess": true,
  "payload": "text",
  "error": true,
  "errors": [
    {
      "field": "text",
      "message": "text"
    }
  ]
}

Retrieve Consultation List Detail

get

Function Description

  • Retrieves the detail information of the Integrated Consultation Management consultation list.

Detailed Description

  • Retrieves the detail information of the selected customer consultation.

Authorizations
AuthorizationstringRequired
Bearer authentication header of the form Bearer <token>.
Query parameters
ccnNoStringRequired

Consultation No.

Example: 10004911
Responses
200

Success

*/*
timestampstring · date-timeOptional

result time

codestringOptional

result code

messagestringOptional

result message

isProcessbooleanOptional

process check

errorbooleanOptional

is error

get/v2/customerservice/integratedCounselMgmt/integratedCounselDetail
GET /api/bo/v2/customerservice/integratedCounselMgmt/integratedCounselDetail?ccnNo=null HTTP/1.1
Host: api-bo.x2bee.com/
Authorization: Bearer YOUR_SECRET_TOKEN
Accept: */*

{
  "timestamp": "2026-01-01T00:00:00.000Z",
  "code": "text",
  "message": "text",
  "isProcess": true,
  "payload": {
    "ccnNo": "text",
    "acpData": "text",
    "accpData": "text",
    "userNm": "text",
    "accpDtm": "2026-01-01T00:00:00.000Z",
    "userData": "text",
    "mbrNo": "text",
    "mbrNm": "text",
    "loginId": "text",
    "getEmailAddr": "text",
    "emailAddr": "text",
    "gbcdMedia": "text",
    "accpTypCd": "text",
    "accpTypNm": "text",
    "telNo": "text",
    "telRgnNo": "text",
    "telTxnoNo": "text",
    "telTxnoNos": "text",
    "telEndNo": "text",
    "telEndNos": "text",
    "custInqLrgTypNm": "text",
    "ccnPrgsStatCd": "text",
    "ccnPrgsStatNm": "text",
    "cnslTypText": "text",
    "cnslMidTypTextNm": "text",
    "obTypNm": "text",
    "accpTitle": "text",
    "accpCont": "text",
    "zipNo": "text",
    "zipAddr": "text",
    "dtlAddr": "text",
    "mvotCaus": "text",
    "smsAnsNtcYn": "text",
    "emailAnsNtcYn": "text",
    "preProcYn": "text",
    "ansCont": "text",
    "ansDtm": "text",
    "ansText": "text",
    "custCnslGbCd": "text",
    "procmnId": "text",
    "cellNoYn": "text",
    "integrateOrdAndGoodsInfo": [
      {
        "ccnNo": "text",
        "custCnslSeq": "text",
        "ordNo": "text",
        "goodsNo": "text",
        "csCcnGoodsResponse": {
          "goodsNo": "text",
          "goodsNm": "text",
          "entrNm": "text"
        },
        "csCcnOrdResponses": [
          {
            "ordNo": "text",
            "goodsNo": "text",
            "goodsNm": "text",
            "itmNo": "text",
            "itmNm": "text",
            "ordQty": "text",
            "salePrc": 1,
            "entrNo": "text",
            "entrNm": "text"
          }
        ],
        "langCd": "text"
      }
    ],
    "integrateProcInfo": [
      {
        "ccnNo": "text",
        "cnslProcSeq": "text",
        "obProcTypCd": "text",
        "cnslProcDtm": "text",
        "cnslProcCont": "text",
        "userNm": "text",
        "sysRegId": "text",
        "csTelPrmsResponses": [
          {
            "ccnNo": "text",
            "cnslProcSeq": "text",
            "telPrmsSeq": "text",
            "prmsDtm": "text",
            "notiTmCd": "text",
            "prmsMethCd": "text",
            "prmsStatCd": "text",
            "cnslMemo": "text",
            "aempId": "text",
            "userNm": "text",
            "aempConfDtm": "text",
            "aempProcDtm": "text",
            "telTryCnt": "text",
            "procStat": "text"
          }
        ]
      }
    ],
    "fileList": [
      {
        "jobClbtBbcNo": "text",
        "fileSeq": "text",
        "atchFileRouteNm": "text",
        "atchFileNm": "text"
      }
    ],
    "telYn": "text",
    "cpnsPayYn": "text",
    "questNo": "text",
    "goodsNo": "text",
    "indInfoMemo": "text",
    "langCode": "text",
    "cnslTypNo": "text",
    "respBaseMemo": "text",
    "instMbrYn": "N",
    "ordLmtYn": "N",
    "ansSubNm": "고객센터",
    "siteDom": "사이트도메인"
  },
  "error": true,
  "errors": [
    {
      "field": "text",
      "message": "text"
    }
  ]
}

Retrieve Related Consultation List

get

Function Description

  • Retrieves the related consultation list in Integrated Consultation Management.

Detailed Description

  • Retrieves all consultations mapped to the same order number/product number.

    • Order basis: Member + Order, Member + Order + Product

    • Product basis: Member + Product

Authorizations
AuthorizationstringRequired
Bearer authentication header of the form Bearer <token>.
Query parameters
ccnNostringOptional

Consultation No.

Example: 10004941
ordNostringOptional

Order No.

Example: 20230718O002626
Responses
200

Success

*/*
timestampstring · date-timeOptional

result time

codestringOptional

result code

messagestringOptional

result message

isProcessbooleanOptional

process check

errorbooleanOptional

is error

get/v2/customerservice/integratedCounselMgmt/getRelatedConsultation
GET /api/bo/v2/customerservice/integratedCounselMgmt/getRelatedConsultation HTTP/1.1
Host: api-bo.x2bee.com/
Authorization: Bearer YOUR_SECRET_TOKEN
Accept: */*

{
  "timestamp": "2026-01-01T00:00:00.000Z",
  "code": "text",
  "message": "text",
  "isProcess": true,
  "payload": {
    "ccnNo": "text",
    "custCnslSeq": "text",
    "otherCount": 1,
    "ordNo": "text",
    "goodsNo": "text",
    "goodsNm": "text",
    "entrNo": "text",
    "entrNm": "text",
    "mbrNo": "text",
    "mbrNm": "text",
    "noMaskingMbrNm": "text",
    "loginId": "text",
    "noMaskingLoginId": "text",
    "rfdBankCd": "text",
    "rfdActnNo": "text",
    "count": 1,
    "relatedConsultation": [
      {
        "ccnNo": "text",
        "acpData": "text",
        "accpData": "text",
        "userNm": "text",
        "accpDtm": "2026-01-01T00:00:00.000Z",
        "userData": "text",
        "mbrNo": "text",
        "mbrNm": "text",
        "loginId": "text",
        "getEmailAddr": "text",
        "emailAddr": "text",
        "gbcdMedia": "text",
        "accpTypCd": "text",
        "accpTypNm": "text",
        "telNo": "text",
        "telRgnNo": "text",
        "telTxnoNo": "text",
        "telTxnoNos": "text",
        "telEndNo": "text",
        "telEndNos": "text",
        "custInqLrgTypNm": "text",
        "ccnPrgsStatCd": "text",
        "ccnPrgsStatNm": "text",
        "cnslTypText": "text",
        "cnslMidTypTextNm": "text",
        "obTypNm": "text",
        "accpTitle": "text",
        "accpCont": "text",
        "zipNo": "text",
        "zipAddr": "text",
        "dtlAddr": "text",
        "mvotCaus": "text",
        "smsAnsNtcYn": "text",
        "emailAnsNtcYn": "text",
        "preProcYn": "text",
        "ansCont": "text",
        "ansDtm": "text",
        "ansText": "text",
        "custCnslGbCd": "text",
        "procmnId": "text",
        "cellNoYn": "text",
        "integrateOrdAndGoodsInfo": [
          {
            "ccnNo": "text",
            "custCnslSeq": "text",
            "ordNo": "text",
            "goodsNo": "text",
            "csCcnGoodsResponse": {
              "goodsNo": "text",
              "goodsNm": "text",
              "entrNm": "text"
            },
            "csCcnOrdResponses": [
              {
                "ordNo": "text",
                "goodsNo": "text",
                "goodsNm": "text",
                "itmNo": "text",
                "itmNm": "text",
                "ordQty": "text",
                "salePrc": 1,
                "entrNo": "text",
                "entrNm": "text"
              }
            ],
            "langCd": "text"
          }
        ],
        "integrateProcInfo": [
          {
            "ccnNo": "text",
            "cnslProcSeq": "text",
            "obProcTypCd": "text",
            "cnslProcDtm": "text",
            "cnslProcCont": "text",
            "userNm": "text",
            "sysRegId": "text",
            "csTelPrmsResponses": [
              {
                "ccnNo": "text",
                "cnslProcSeq": "text",
                "telPrmsSeq": "text",
                "prmsDtm": "text",
                "notiTmCd": "text",
                "prmsMethCd": "text",
                "prmsStatCd": "text",
                "cnslMemo": "text",
                "aempId": "text",
                "userNm": "text",
                "aempConfDtm": "text",
                "aempProcDtm": "text",
                "telTryCnt": "text",
                "procStat": "text"
              }
            ]
          }
        ],
        "fileList": [
          {
            "jobClbtBbcNo": "text",
            "fileSeq": "text",
            "atchFileRouteNm": "text",
            "atchFileNm": "text"
          }
        ],
        "telYn": "text",
        "cpnsPayYn": "text",
        "questNo": "text",
        "goodsNo": "text",
        "indInfoMemo": "text",
        "langCode": "text",
        "cnslTypNo": "text",
        "respBaseMemo": "text",
        "instMbrYn": "N",
        "ordLmtYn": "N",
        "ansSubNm": "고객센터",
        "siteDom": "사이트도메인"
      }
    ]
  },
  "error": true,
  "errors": [
    {
      "field": "text",
      "message": "text"
    }
  ]
}

Retrieve Basic Data for Registering Processing History

get

Function Description

  • Retrieves the basic data for registering processing history in Integrated Consultation Management.

Detailed Description

  • Retrieves the inquiry history and response-completed processing history.

  • Retrieves the customer's phone appointment information.

  • Retrieves phone appointment information that has not yet been completed.

  • Retrieves the customer compensation information for the consultation.

Authorizations
AuthorizationstringRequired
Bearer authentication header of the form Bearer <token>.
Query parameters
ccnNoStringRequired

Consultation No.

Example: 10004911
Responses
200

Success

*/*
timestampstring · date-timeOptional

result time

codestringOptional

result code

messagestringOptional

result message

isProcessbooleanOptional

process check

errorbooleanOptional

is error

get/v2/customerservice/integratedCounselMgmt/getProcessingDetails
GET /api/bo/v2/customerservice/integratedCounselMgmt/getProcessingDetails?ccnNo=null HTTP/1.1
Host: api-bo.x2bee.com/
Authorization: Bearer YOUR_SECRET_TOKEN
Accept: */*

{
  "timestamp": "2026-01-01T00:00:00.000Z",
  "code": "text",
  "message": "text",
  "isProcess": true,
  "payload": {
    "ccnNo": "text",
    "acpData": "text",
    "accpData": "text",
    "userNm": "text",
    "accpDtm": "2026-01-01T00:00:00.000Z",
    "userData": "text",
    "mbrNo": "text",
    "mbrNm": "text",
    "loginId": "text",
    "getEmailAddr": "text",
    "emailAddr": "text",
    "gbcdMedia": "text",
    "accpTypCd": "text",
    "accpTypNm": "text",
    "telNo": "text",
    "telRgnNo": "text",
    "telTxnoNo": "text",
    "telTxnoNos": "text",
    "telEndNo": "text",
    "telEndNos": "text",
    "custInqLrgTypNm": "text",
    "ccnPrgsStatCd": "text",
    "ccnPrgsStatNm": "text",
    "cnslTypText": "text",
    "cnslMidTypTextNm": "text",
    "obTypNm": "text",
    "accpTitle": "text",
    "accpCont": "text",
    "zipNo": "text",
    "zipAddr": "text",
    "dtlAddr": "text",
    "mvotCaus": "text",
    "smsAnsNtcYn": "text",
    "emailAnsNtcYn": "text",
    "preProcYn": "text",
    "ansCont": "text",
    "ansDtm": "text",
    "ansText": "text",
    "custCnslGbCd": "text",
    "procmnId": "text",
    "cellNoYn": "text",
    "integrateOrdAndGoodsInfo": [
      {
        "ccnNo": "text",
        "custCnslSeq": "text",
        "ordNo": "text",
        "goodsNo": "text",
        "csCcnGoodsResponse": {
          "goodsNo": "text",
          "goodsNm": "text",
          "entrNm": "text"
        },
        "csCcnOrdResponses": [
          {
            "ordNo": "text",
            "goodsNo": "text",
            "goodsNm": "text",
            "itmNo": "text",
            "itmNm": "text",
            "ordQty": "text",
            "salePrc": 1,
            "entrNo": "text",
            "entrNm": "text"
          }
        ],
        "langCd": "text"
      }
    ],
    "integrateProcInfo": [
      {
        "ccnNo": "text",
        "cnslProcSeq": "text",
        "obProcTypCd": "text",
        "cnslProcDtm": "text",
        "cnslProcCont": "text",
        "userNm": "text",
        "sysRegId": "text",
        "csTelPrmsResponses": [
          {
            "ccnNo": "text",
            "cnslProcSeq": "text",
            "telPrmsSeq": "text",
            "prmsDtm": "text",
            "notiTmCd": "text",
            "prmsMethCd": "text",
            "prmsStatCd": "text",
            "cnslMemo": "text",
            "aempId": "text",
            "userNm": "text",
            "aempConfDtm": "text",
            "aempProcDtm": "text",
            "telTryCnt": "text",
            "procStat": "text"
          }
        ]
      }
    ],
    "fileList": [
      {
        "jobClbtBbcNo": "text",
        "fileSeq": "text",
        "atchFileRouteNm": "text",
        "atchFileNm": "text"
      }
    ],
    "telYn": "text",
    "cpnsPayYn": "text",
    "questNo": "text",
    "goodsNo": "text",
    "indInfoMemo": "text",
    "langCode": "text",
    "cnslTypNo": "text",
    "respBaseMemo": "text",
    "instMbrYn": "N",
    "ordLmtYn": "N",
    "ansSubNm": "고객센터",
    "siteDom": "사이트도메인"
  },
  "error": true,
  "errors": [
    {
      "field": "text",
      "message": "text"
    }
  ]
}

Retrieve Information Required to Enter the Integrated Consultation Management Page

get

Function Description

  • Retrieves the information required to enter the Integrated Consultation Management page.

Detailed Description

  • Retrieves the information required to enter the Integrated Consultation Management page.

Code Reference

  • Linked page type (pageGub):

    • Simple page link (dbLink)

    • Customer center dashboard 1:1 inquiry (oneCnt)

    • Customer center dashboard all (totCnt)

    • Customer center dashboard Product Q&A (pdQna)

    • Customer center dashboard general call (call)

    • Customer center dashboard OB (ob)

    • Customer center dashboard receipt (receipt)

    • Customer center dashboard in progress (inProgress)

    • Customer center dashboard complete (complete)

Authorizations
AuthorizationstringRequired
Bearer authentication header of the form Bearer <token>.
Query parameters
pageGubStringOptional

Linked Page Type

Example: dbLink
ccnNoStringOptional

Consultation No.

Example: 10004561
accpDtmStringOptional

Receipt Date/Time

Example: 2023-09-07
Responses
200

Success

*/*
timestampstring · date-timeOptional

result time

codestringOptional

result code

messagestringOptional

result message

isProcessbooleanOptional

process check

errorbooleanOptional

is error

get/v2/customerservice/integratedCounselMgmt/getIntegratedCounselMgmtView
GET /api/bo/v2/customerservice/integratedCounselMgmt/getIntegratedCounselMgmtView HTTP/1.1
Host: api-bo.x2bee.com/
Authorization: Bearer YOUR_SECRET_TOKEN
Accept: */*

{
  "timestamp": "2026-01-01T00:00:00.000Z",
  "code": "text",
  "message": "text",
  "isProcess": true,
  "payload": {
    "linkCcnNo": "text",
    "linkAccpDtm": "text",
    "linkPageGub": "text",
    "codeList": {
      "ANY_ADDITIONAL_PROPERTY": [
        {
          "grpCd": "ME001",
          "cd": 11,
          "cdNm": "상품즉시할인",
          "cdDesc": "다국어 코드설명",
          "useYn": "Y",
          "sortSeq": 1,
          "ref1Val": "기준코드 참조1값에 대한 설명",
          "ref2Val": "기준코드 참조2값에 대한 설명",
          "ref3Val": "기준코드 참조3값에 대한 설명",
          "ref4Val": "기준코드 참조4값에 대한 설명",
          "ref5Val": "기준코드 참조5값에 대한 설명",
          "ref6Val": "기준코드 참조6값에 대한 설명",
          "ref7Val": "기준코드 참조7값에 대한 설명"
        }
      ]
    }
  },
  "error": true,
  "errors": [
    {
      "field": "text",
      "message": "text"
    }
  ]
}

Retrieve Integrated Consultation Management Consultation List

get

Function Description

  • Retrieves the Integrated Consultation Management consultation list.

Detailed Description

  • Retrieves the consultation list matching the selected conditions.

Revision History

  • Release v2.00_240613: Improved period search conditions

Authorizations
AuthorizationstringRequired
Bearer authentication header of the form Bearer <token>.
Query parameters
dateSelectstringOptional

Search Period

Example: all_day
periodTypestringOptional

Period Search Type (0: Assignment Date, 1: Received Date, 2: Completion Date)

Example: 1
startDatestring · dateOptional

Search Start Period

Example: 2023-09-15
endDatestring · dateOptional

Search End Period

Example: 2023-09-18
custCnslGbCdstringOptional

Consultation Type

Example: 10
accpTypCdstringOptional

Reception Type

Example: 10
cnslLrgTypNostringOptional

Consultation Type (Large)

Example: 10340
cnslMidTypNostringOptional

Consultation Type (Medium)

Example: 10101
cnslTypNostringOptional

Consultation Type (Small)

Example: 10114
ccnPrgsStatCdstringOptional

Processing Status Code

Example: 10,20,40
ccnPrgsStatCdListstring[]Optional

Processing Status Code (Multiple Selection)

goodsNostringOptional

Product No.

Example: 10001891
noSelectTypestringOptional

Search Type (0: Member ID, 1: Mobile Number, 2: Order No., 3: Member Name, 4: Member No.)

Example: 0
noTextstringOptional

Input Value by Search Type (0: Member ID, 1: Mobile Number, 2: Order No., 3: Member Name, 4: Member No.)

Example: kdh
idSelectTypestringOptional

Assignee Type (0: Receiver, 1: Handler)

Example: 0
userIdstringOptional

Person in Charge ID

Example: x2beecc
accpTitlestringOptional

1:1 Inquiry Title

Example: 전화약속
nafrGbCdstringOptional

Domestic/Foreign Type Code

Example: 10
onOffGbstringOptional

Consultation Type Classification (N: General Consultation Type, Y: 1:1 Inquiry Type)

Example: N
ccnNoOnlystringOptional

Search by Consultation No. Only Status

Example: on
ccnNostringOptional

Consultation No.

siteNostringOptional

Site No.

Example: 1
Responses
200

Success

*/*
totalCountinteger · int32Optional
get/v2/customerservice/integratedCounselMgmt/getIntegratedCounselList
GET /api/bo/v2/customerservice/integratedCounselMgmt/getIntegratedCounselList HTTP/1.1
Host: api-bo.x2bee.com/
Authorization: Bearer YOUR_SECRET_TOKEN
Accept: */*

{
  "totalCount": 1,
  "payloads": [
    {
      "ccnNo": "text",
      "accpDtm": "2026-01-01T00:00:00.000Z",
      "ccnPrgsStatCd": "text",
      "custCnslGbCd": "text",
      "accpTypCd": "text",
      "cnslTypNo": "text",
      "cnslTypText": "text",
      "accpTitle": "text",
      "accpMediaCd": "text",
      "mbrNo": "text",
      "mbrId": "text",
      "mbrNm": "text",
      "acptmnNm": "text",
      "procmnNm": "text",
      "quotDtm": "2026-01-01T00:00:00.000Z",
      "fnshmnNm": "text",
      "fnshDtm": "2026-01-01T00:00:00.000Z",
      "ordNo": "text",
      "nafrGbCd": "text",
      "mbrGradeCd": "text",
      "acptmnId": "text",
      "procmnId": "text",
      "fnshmnId": "text",
      "siteNm": "x2bee"
    }
  ]
}

Retrieve Information Required to Enter the Customer Compensation Page

get

Function Description

  • Retrieves the information required to enter the Integrated Consultation Management customer compensation detail page.

Detailed Description

  • Retrieves the information required to display the customer compensation detail page.

    • Retrieves the customer compensation information.

    • Retrieves the consultation information for which the customer compensation was registered.

    • Retrieves the common codes used on the screen.

    • Retrieves the logged-in user's authorization.

    • Retrieves the approvable amount by authorization.

Authorizations
AuthorizationstringRequired
Bearer authentication header of the form Bearer <token>.
Query parameters
ccnNostringRequired
Responses
200

Success

*/*
timestampstring · date-timeOptional

result time

codestringOptional

result code

messagestringOptional

result message

isProcessbooleanOptional

process check

errorbooleanOptional

is error

get/v2/customerservice/integratedCounselMgmt/getCustomerCompensSaveView
GET /api/bo/v2/customerservice/integratedCounselMgmt/getCustomerCompensSaveView?ccnNo=text HTTP/1.1
Host: api-bo.x2bee.com/
Authorization: Bearer YOUR_SECRET_TOKEN
Accept: */*

{
  "timestamp": "2026-01-01T00:00:00.000Z",
  "code": "text",
  "message": "text",
  "isProcess": true,
  "payload": {
    "cccai": {
      "custCpnsAplyNo": "text",
      "ccnNo": "text",
      "cpnsTypNo": "text",
      "cpnsTypNm": "text",
      "cpnsTypLrgNm": "text",
      "standard": "text",
      "maxPayLim": "text",
      "cpnsMeanCd": "text",
      "rspnGbCd": "text",
      "cpnsAprvStatCd": "text",
      "cpnsPayStatCd": "text",
      "mbrNo": "text",
      "accpDtm": "text",
      "accpCont": "text",
      "acptmnId": "text",
      "cpnsAmtNo": "text",
      "aprvDtm": "text",
      "aprmnId": "text",
      "payReqMemo": "text",
      "retnDtm": "text",
      "retnProcmnId": "text",
      "payDtm": "text",
      "paymnId": "text",
      "payCont": "text",
      "payReqDtm": "text",
      "payBankCd": "text",
      "payActnNo": "text",
      "payDepositorNm": "text",
      "ordNo": "text",
      "goodsNo": "text",
      "retnCausCont": "text",
      "goodsNm": "text",
      "rcvmnNm": "text",
      "zipNo": "text",
      "zipAddr": "text",
      "dtlAddr": "text",
      "cell": "text",
      "promoNm": "text",
      "dcRateAmt": 1,
      "cpnsConts": "text"
    },
    "ccnData": {
      "ccnNo": "text",
      "custCnslSeq": "text",
      "otherCount": 1,
      "ordNo": "text",
      "goodsNo": "text",
      "goodsNm": "text",
      "entrNo": "text",
      "entrNm": "text",
      "mbrNo": "text",
      "mbrNm": "text",
      "noMaskingMbrNm": "text",
      "loginId": "text",
      "noMaskingLoginId": "text",
      "rfdBankCd": "text",
      "rfdActnNo": "text",
      "count": 1,
      "relatedConsultation": [
        {
          "ccnNo": "text",
          "acpData": "text",
          "accpData": "text",
          "userNm": "text",
          "accpDtm": "2026-01-01T00:00:00.000Z",
          "userData": "text",
          "mbrNo": "text",
          "mbrNm": "text",
          "loginId": "text",
          "getEmailAddr": "text",
          "emailAddr": "text",
          "gbcdMedia": "text",
          "accpTypCd": "text",
          "accpTypNm": "text",
          "telNo": "text",
          "telRgnNo": "text",
          "telTxnoNo": "text",
          "telTxnoNos": "text",
          "telEndNo": "text",
          "telEndNos": "text",
          "custInqLrgTypNm": "text",
          "ccnPrgsStatCd": "text",
          "ccnPrgsStatNm": "text",
          "cnslTypText": "text",
          "cnslMidTypTextNm": "text",
          "obTypNm": "text",
          "accpTitle": "text",
          "accpCont": "text",
          "zipNo": "text",
          "zipAddr": "text",
          "dtlAddr": "text",
          "mvotCaus": "text",
          "smsAnsNtcYn": "text",
          "emailAnsNtcYn": "text",
          "preProcYn": "text",
          "ansCont": "text",
          "ansDtm": "text",
          "ansText": "text",
          "custCnslGbCd": "text",
          "procmnId": "text",
          "cellNoYn": "text",
          "integrateOrdAndGoodsInfo": [
            {
              "ccnNo": "text",
              "custCnslSeq": "text",
              "ordNo": "text",
              "goodsNo": "text",
              "csCcnGoodsResponse": {
                "goodsNo": "text",
                "goodsNm": "text",
                "entrNm": "text"
              },
              "csCcnOrdResponses": [
                {
                  "ordNo": "text",
                  "goodsNo": "text",
                  "goodsNm": "text",
                  "itmNo": "text",
                  "itmNm": "text",
                  "ordQty": "text",
                  "salePrc": 1,
                  "entrNo": "text",
                  "entrNm": "text"
                }
              ],
              "langCd": "text"
            }
          ],
          "integrateProcInfo": [
            {
              "ccnNo": "text",
              "cnslProcSeq": "text",
              "obProcTypCd": "text",
              "cnslProcDtm": "text",
              "cnslProcCont": "text",
              "userNm": "text",
              "sysRegId": "text",
              "csTelPrmsResponses": [
                {
                  "ccnNo": "text",
                  "cnslProcSeq": "text",
                  "telPrmsSeq": "text",
                  "prmsDtm": "text",
                  "notiTmCd": "text",
                  "prmsMethCd": "text",
                  "prmsStatCd": "text",
                  "cnslMemo": "text",
                  "aempId": "text",
                  "userNm": "text",
                  "aempConfDtm": "text",
                  "aempProcDtm": "text",
                  "telTryCnt": "text",
                  "procStat": "text"
                }
              ]
            }
          ],
          "fileList": [
            {
              "jobClbtBbcNo": "text",
              "fileSeq": "text",
              "atchFileRouteNm": "text",
              "atchFileNm": "text"
            }
          ],
          "telYn": "text",
          "cpnsPayYn": "text",
          "questNo": "text",
          "goodsNo": "text",
          "indInfoMemo": "text",
          "langCode": "text",
          "cnslTypNo": "text",
          "respBaseMemo": "text",
          "instMbrYn": "N",
          "ordLmtYn": "N",
          "ansSubNm": "고객센터",
          "siteDom": "사이트도메인"
        }
      ]
    },
    "codeList": {
      "ANY_ADDITIONAL_PROPERTY": [
        {
          "grpCd": "ME001",
          "cd": 11,
          "cdNm": "상품즉시할인",
          "cdDesc": "다국어 코드설명",
          "useYn": "Y",
          "sortSeq": 1,
          "ref1Val": "기준코드 참조1값에 대한 설명",
          "ref2Val": "기준코드 참조2값에 대한 설명",
          "ref3Val": "기준코드 참조3값에 대한 설명",
          "ref4Val": "기준코드 참조4값에 대한 설명",
          "ref5Val": "기준코드 참조5값에 대한 설명",
          "ref6Val": "기준코드 참조6값에 대한 설명",
          "ref7Val": "기준코드 참조7값에 대한 설명"
        }
      ]
    },
    "csCpGradeAmtCode": {
      "ANY_ADDITIONAL_PROPERTY": [
        {
          "grpCd": "ME001",
          "cd": 11,
          "cdNm": "상품즉시할인",
          "cdDesc": "다국어 코드설명",
          "useYn": "Y",
          "sortSeq": 1,
          "ref1Val": "기준코드 참조1값에 대한 설명",
          "ref2Val": "기준코드 참조2값에 대한 설명",
          "ref3Val": "기준코드 참조3값에 대한 설명",
          "ref4Val": "기준코드 참조4값에 대한 설명",
          "ref5Val": "기준코드 참조5값에 대한 설명",
          "ref6Val": "기준코드 참조6값에 대한 설명",
          "ref7Val": "기준코드 참조7값에 대한 설명"
        }
      ]
    },
    "csCpUserGrade": "text"
  },
  "error": true,
  "errors": [
    {
      "field": "text",
      "message": "text"
    }
  ]
}

Retrieve Customer Consultation (Customer/Order/Product) Information

get

Function Description

  • Retrieves customer consultation (customer/order/product) information in Integrated Consultation Management.

Detailed Description

  • Retrieves the registered customer consultation (customer/order/product) information.

Authorizations
AuthorizationstringRequired
Bearer authentication header of the form Bearer <token>.
Query parameters
ccnNoStringRequired

Consultation No.

Example: 10004911
Responses
200

Success

*/*
timestampstring · date-timeOptional

result time

codestringOptional

result code

messagestringOptional

result message

isProcessbooleanOptional

process check

errorbooleanOptional

is error

get/v2/customerservice/integratedCounselMgmt/getCsOrderGoodsData
GET /api/bo/v2/customerservice/integratedCounselMgmt/getCsOrderGoodsData?ccnNo=null HTTP/1.1
Host: api-bo.x2bee.com/
Authorization: Bearer YOUR_SECRET_TOKEN
Accept: */*

{
  "timestamp": "2026-01-01T00:00:00.000Z",
  "code": "text",
  "message": "text",
  "isProcess": true,
  "payload": {
    "ccnNo": "text",
    "custCnslSeq": "text",
    "otherCount": 1,
    "ordNo": "text",
    "goodsNo": "text",
    "goodsNm": "text",
    "entrNo": "text",
    "entrNm": "text",
    "mbrNo": "text",
    "mbrNm": "text",
    "noMaskingMbrNm": "text",
    "loginId": "text",
    "noMaskingLoginId": "text",
    "rfdBankCd": "text",
    "rfdActnNo": "text",
    "count": 1,
    "relatedConsultation": [
      {
        "ccnNo": "text",
        "acpData": "text",
        "accpData": "text",
        "userNm": "text",
        "accpDtm": "2026-01-01T00:00:00.000Z",
        "userData": "text",
        "mbrNo": "text",
        "mbrNm": "text",
        "loginId": "text",
        "getEmailAddr": "text",
        "emailAddr": "text",
        "gbcdMedia": "text",
        "accpTypCd": "text",
        "accpTypNm": "text",
        "telNo": "text",
        "telRgnNo": "text",
        "telTxnoNo": "text",
        "telTxnoNos": "text",
        "telEndNo": "text",
        "telEndNos": "text",
        "custInqLrgTypNm": "text",
        "ccnPrgsStatCd": "text",
        "ccnPrgsStatNm": "text",
        "cnslTypText": "text",
        "cnslMidTypTextNm": "text",
        "obTypNm": "text",
        "accpTitle": "text",
        "accpCont": "text",
        "zipNo": "text",
        "zipAddr": "text",
        "dtlAddr": "text",
        "mvotCaus": "text",
        "smsAnsNtcYn": "text",
        "emailAnsNtcYn": "text",
        "preProcYn": "text",
        "ansCont": "text",
        "ansDtm": "text",
        "ansText": "text",
        "custCnslGbCd": "text",
        "procmnId": "text",
        "cellNoYn": "text",
        "integrateOrdAndGoodsInfo": [
          {
            "ccnNo": "text",
            "custCnslSeq": "text",
            "ordNo": "text",
            "goodsNo": "text",
            "csCcnGoodsResponse": {
              "goodsNo": "text",
              "goodsNm": "text",
              "entrNm": "text"
            },
            "csCcnOrdResponses": [
              {
                "ordNo": "text",
                "goodsNo": "text",
                "goodsNm": "text",
                "itmNo": "text",
                "itmNm": "text",
                "ordQty": "text",
                "salePrc": 1,
                "entrNo": "text",
                "entrNm": "text"
              }
            ],
            "langCd": "text"
          }
        ],
        "integrateProcInfo": [
          {
            "ccnNo": "text",
            "cnslProcSeq": "text",
            "obProcTypCd": "text",
            "cnslProcDtm": "text",
            "cnslProcCont": "text",
            "userNm": "text",
            "sysRegId": "text",
            "csTelPrmsResponses": [
              {
                "ccnNo": "text",
                "cnslProcSeq": "text",
                "telPrmsSeq": "text",
                "prmsDtm": "text",
                "notiTmCd": "text",
                "prmsMethCd": "text",
                "prmsStatCd": "text",
                "cnslMemo": "text",
                "aempId": "text",
                "userNm": "text",
                "aempConfDtm": "text",
                "aempProcDtm": "text",
                "telTryCnt": "text",
                "procStat": "text"
              }
            ]
          }
        ],
        "fileList": [
          {
            "jobClbtBbcNo": "text",
            "fileSeq": "text",
            "atchFileRouteNm": "text",
            "atchFileNm": "text"
          }
        ],
        "telYn": "text",
        "cpnsPayYn": "text",
        "questNo": "text",
        "goodsNo": "text",
        "indInfoMemo": "text",
        "langCode": "text",
        "cnslTypNo": "text",
        "respBaseMemo": "text",
        "instMbrYn": "N",
        "ordLmtYn": "N",
        "ansSubNm": "고객센터",
        "siteDom": "사이트도메인"
      }
    ]
  },
  "error": true,
  "errors": [
    {
      "field": "text",
      "message": "text"
    }
  ]
}

Retrieve Customer Compensation Information

get

Function Description

  • Retrieves customer compensation information in Integrated Consultation Management.

Detailed Description

  • Retrieves the customer compensation information registered in Integrated Consultation Management.

  • Non-member consultations cannot be retrieved.

Revision History

  • Release v2.00_250905: Added major category inquiry

Authorizations
AuthorizationstringRequired
Bearer authentication header of the form Bearer <token>.
Query parameters
ccnNostringRequired
Responses
200

Success

*/*
timestampstring · date-timeOptional

result time

codestringOptional

result code

messagestringOptional

result message

isProcessbooleanOptional

process check

errorbooleanOptional

is error

get/v2/customerservice/integratedCounselMgmt/getCsCustCpnsAccpInfo
GET /api/bo/v2/customerservice/integratedCounselMgmt/getCsCustCpnsAccpInfo?ccnNo=text HTTP/1.1
Host: api-bo.x2bee.com/
Authorization: Bearer YOUR_SECRET_TOKEN
Accept: */*

{
  "timestamp": "2026-01-01T00:00:00.000Z",
  "code": "text",
  "message": "text",
  "isProcess": true,
  "payload": {
    "custCpnsAplyNo": "text",
    "ccnNo": "text",
    "cpnsTypNo": "text",
    "cpnsTypNm": "text",
    "cpnsTypLrgNm": "text",
    "standard": "text",
    "maxPayLim": "text",
    "cpnsMeanCd": "text",
    "rspnGbCd": "text",
    "cpnsAprvStatCd": "text",
    "cpnsPayStatCd": "text",
    "mbrNo": "text",
    "accpDtm": "text",
    "accpCont": "text",
    "acptmnId": "text",
    "cpnsAmtNo": "text",
    "aprvDtm": "text",
    "aprmnId": "text",
    "payReqMemo": "text",
    "retnDtm": "text",
    "retnProcmnId": "text",
    "payDtm": "text",
    "paymnId": "text",
    "payCont": "text",
    "payReqDtm": "text",
    "payBankCd": "text",
    "payActnNo": "text",
    "payDepositorNm": "text",
    "ordNo": "text",
    "goodsNo": "text",
    "retnCausCont": "text",
    "goodsNm": "text",
    "rcvmnNm": "text",
    "zipNo": "text",
    "zipAddr": "text",
    "dtlAddr": "text",
    "cell": "text",
    "promoNm": "text",
    "dcRateAmt": 1,
    "cpnsConts": "text"
  },
  "error": true,
  "errors": [
    {
      "field": "text",
      "message": "text"
    }
  ]
}

Retrieves the consultation template list.

get

Function Description

  • Retrieves the consultation template list used for 1:1 inquiry responses in Integrated Consultation Management.

Detailed Description

  • Can only be used when registering a 1:1 inquiry consultation response.

  • Consultation templates are classified as Common/Individual.

Authorizations
AuthorizationstringRequired
Bearer authentication header of the form Bearer <token>.
Query parameters
argSelectTypestringOptional
argInsertUpdatestringOptional

Save/Modify Type Value

typeCodestringOptional

Tab Type (Common: common, Individual: alone)

Example: common
cnslAempIdstringOptional

Registrant ID

Example: x2beecc
cnslAempNmstringOptional
cnslTmplNostringOptional
cnslGbCdstringOptional
cnslTypCdstringOptional
tmplNmstringOptional
tmplContstringOptional
userIdstringOptional
callGubstringOptional
useYnstringOptional
handlerGbstringOptional
Responses
200

Success

*/*
timestampstring · date-timeOptional

result time

codestringOptional

result code

messagestringOptional

result message

isProcessbooleanOptional

process check

errorbooleanOptional

is error

get/v2/customerservice/integratedCounselMgmt/getCsCounselTemplateInfo
GET /api/bo/v2/customerservice/integratedCounselMgmt/getCsCounselTemplateInfo HTTP/1.1
Host: api-bo.x2bee.com/
Authorization: Bearer YOUR_SECRET_TOKEN
Accept: */*

{
  "timestamp": "2026-01-01T00:00:00.000Z",
  "code": "text",
  "message": "text",
  "isProcess": true,
  "payload": [
    {
      "argInsertUpdate": "text",
      "typeCode": "common",
      "cnslAempId": "text",
      "cnslAempNm": "text",
      "cnslTmplNo": "text",
      "cnslGbCd": 30,
      "cnslTypCd": "01",
      "tmplNm": "테스트기타",
      "tmplCont": "테스트기타",
      "userId": "x2beecc",
      "callGub": "csTemplateMain",
      "useYn": "Y"
    }
  ],
  "error": true,
  "errors": [
    {
      "field": "text",
      "message": "text"
    }
  ]
}

Retrieve Information Required to Enter the Integrated Consultation Management Consultation Registration Page

get

Function Description

  • Retrieves the information required to enter the Integrated Consultation Management consultation registration page.

Detailed Description

  • Retrieves common codes and member information.

  • Common codes: CS001, CS003, CS005, CS008, CS013, CM013

Authorizations
AuthorizationstringRequired
Bearer authentication header of the form Bearer <token>.
Responses
200

Success

*/*
timestampstring · date-timeOptional

result time

codestringOptional

result code

messagestringOptional

result message

isProcessbooleanOptional

process check

errorbooleanOptional

is error

get/v2/customerservice/integratedCounselMgmt/getCounselRegistView
GET /api/bo/v2/customerservice/integratedCounselMgmt/getCounselRegistView HTTP/1.1
Host: api-bo.x2bee.com/
Authorization: Bearer YOUR_SECRET_TOKEN
Accept: */*

{
  "timestamp": "2026-01-01T00:00:00.000Z",
  "code": "text",
  "message": "text",
  "isProcess": true,
  "payload": {
    "userIndInfo": "text",
    "codeList": {
      "ANY_ADDITIONAL_PROPERTY": [
        {
          "grpCd": "ME001",
          "cd": 11,
          "cdNm": "상품즉시할인",
          "cdDesc": "다국어 코드설명",
          "useYn": "Y",
          "sortSeq": 1,
          "ref1Val": "기준코드 참조1값에 대한 설명",
          "ref2Val": "기준코드 참조2값에 대한 설명",
          "ref3Val": "기준코드 참조3값에 대한 설명",
          "ref4Val": "기준코드 참조4값에 대한 설명",
          "ref5Val": "기준코드 참조5값에 대한 설명",
          "ref6Val": "기준코드 참조6값에 대한 설명",
          "ref7Val": "기준코드 참조7값에 대한 설명"
        }
      ]
    }
  },
  "error": true,
  "errors": [
    {
      "field": "text",
      "message": "text"
    }
  ]
}

Retrieve Customer Consultation Processing History

get

Function Description

Retrieves customer consultation processing history.

Detailed Content

  • Retrieves the processing history of the selected customer consultation.

  • Retrieves the customer phone appointment information for each processing history entry.

Authorizations
AuthorizationstringRequired
Bearer authentication header of the form Bearer <token>.
Query parameters
ccnNoStringRequired

Consultation No.

Example: 10004911
Responses
200

OK

*/*
totalCountinteger · int32Optional
get/v2/customerservice/integratedCounselMgmt/getCounselProcessHistory
GET /api/bo/v2/customerservice/integratedCounselMgmt/getCounselProcessHistory?ccnNo=null HTTP/1.1
Host: api-bo.x2bee.com/
Authorization: Bearer YOUR_SECRET_TOKEN
Accept: */*
200

OK

{
  "totalCount": 1,
  "payloads": [
    {
      "ccnNo": "text",
      "cnslProcSeq": "text",
      "obProcTypCd": "text",
      "cnslProcDtm": "text",
      "cnslProcCont": "text",
      "userNm": "text",
      "sysRegId": "text",
      "csTelPrmsResponses": [
        {
          "ccnNo": "text",
          "cnslProcSeq": "text",
          "telPrmsSeq": "text",
          "prmsDtm": "text",
          "notiTmCd": "text",
          "prmsMethCd": "text",
          "prmsStatCd": "text",
          "cnslMemo": "text",
          "aempId": "text",
          "userNm": "text",
          "aempConfDtm": "text",
          "aempProcDtm": "text",
          "telTryCnt": "text",
          "procStat": "text"
        }
      ]
    }
  ]
}
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