> For the complete documentation index, see [llms.txt](https://tech.x2bee.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://tech.x2bee.com/api/api-en/back-office-api-reference/cs-bo-api/consultation-assignment-management.md).
# Consultation Assignment Management
## Bulk Register OB Tasks
> \## API Description\
> \* Reads the OB bulk registration Excel file and bulk-registers it under the selected OB consultation type.\
> \---\
> \## Detailed Description\
> \* The order number is not required; if provided, registration is not possible unless it is a valid order number.\
> \* Registration is not possible unless it is a valid member number.\
> \* Ordered product information is not registered when registering consultations via OB bulk registration.
```json
{"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"RealGridCUDRequestCsObCounselInfoRequest":{"type":"object","properties":{"all":{"type":"array","items":{"$ref":"#/components/schemas/CsObCounselInfoRequest"}},"create":{"type":"array","items":{"$ref":"#/components/schemas/CsObCounselInfoRequest"}},"update":{"type":"array","items":{"$ref":"#/components/schemas/CsObCounselInfoRequest"}},"delete":{"type":"array","items":{"$ref":"#/components/schemas/CsObCounselInfoRequest"}}}},"CsObCounselInfoRequest":{"type":"object","properties":{"mbrNo":{"type":"string","description":"Member No."},"ordNo":{"type":"string","description":"Order No."},"accpTitle":{"type":"string","description":"Inquiry Title"},"accpCont":{"type":"string","description":"Receipt Details"},"cnslTypNo":{"type":"string","description":"Consultation Type No."},"obTypNo":{"type":"string","description":"OB Type Number"}}},"RealGridListResponseCsObCounselInfoResponse":{"type":"object","properties":{"totalCount":{"type":"integer","format":"int32"},"payloads":{"type":"array","items":{"$ref":"#/components/schemas/CsObCounselInfoResponse"}}}},"CsObCounselInfoResponse":{"type":"object","properties":{"mbrNo":{"type":"string"},"ordNo":{"type":"string"},"accpTitle":{"type":"string"},"accpCont":{"type":"string"},"yn":{"type":"string"},"failCont":{"type":"string"},"cnslTypNo":{"type":"string"},"obTypNo":{"type":"string"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}}}},"paths":{"/v2/customerservice/csAllocationMgmt/saveObCsCounselInfoListExcel":{"post":{"tags":["Consultation Assignment Management"],"summary":"Bulk Register OB Tasks","description":"## API Description\n* Reads the OB bulk registration Excel file and bulk-registers it under the selected OB consultation type.\n---\n## Detailed Description\n* The order number is not required; if provided, registration is not possible unless it is a valid order number.\n* Registration is not possible unless it is a valid member number.\n* Ordered product information is not registered when registering consultations via OB bulk registration.\n","operationId":"saveObCsCounselInfoListExcel","parameters":[{"name":"mbrNo","in":"query","description":"Member No.","schema":{"type":"String"}},{"name":"ordNo","in":"query","description":"Order No.","schema":{"type":"String"}},{"name":"accpTitle","in":"query","description":"Inquiry Title","required":true,"schema":{"type":"String"}},{"name":"accpCont","in":"query","description":"Receipt Details","schema":{"type":"String"}},{"name":"cnslTypNo","in":"query","description":"Consultation Type No.","schema":{"type":"String"}},{"name":"obTypNo","in":"query","description":"OB Type Number","schema":{"type":"String"}}],"requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/RealGridCUDRequestCsObCounselInfoRequest"}}},"required":true},"responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"$ref":"#/components/schemas/RealGridListResponseCsObCounselInfoResponse"}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}}
```
## Save Manual Assignment
> \## API Description\
> \* Manually assigns the selected consultation to an agent.\
> \---\
> \## Detailed Description\
> \* Manually assigns an unassigned consultation to the selected agent in the Agent Assignment Status by Task Type view.\
> \* Manual assignment is possible even when the agent has exceeded their same-day assignable quantity.
```json
{"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"RealGridCUDRequestCsAssignPopup":{"type":"object","properties":{"all":{"type":"array","items":{"$ref":"#/components/schemas/CsAssignPopup"}},"create":{"type":"array","items":{"$ref":"#/components/schemas/CsAssignPopup"}},"update":{"type":"array","items":{"$ref":"#/components/schemas/CsAssignPopup"}},"delete":{"type":"array","items":{"$ref":"#/components/schemas/CsAssignPopup"}}}},"CsAssignPopup":{"type":"object","properties":{"ccnNo":{"type":"string","description":"Consultation No."},"ccnPrgsStatCd":{"type":"string","description":"Customer Consultation Progress Status Code (CS005)","enum":["RECEIPT","IN_PROGRESS","TRANSFER_REQUEST","COMPLETE"]},"procmnId":{"type":"string","description":"Processor ID"}}},"ResponseString":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"type":"string","description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v2/customerservice/csAllocationMgmt/saveManualAssign":{"post":{"tags":["Consultation Assignment Management"],"summary":"Save Manual Assignment","description":"## API Description\n* Manually assigns the selected consultation to an agent.\n---\n## Detailed Description\n* Manually assigns an unassigned consultation to the selected agent in the Agent Assignment Status by Task Type view.\n* Manual assignment is possible even when the agent has exceeded their same-day assignable quantity.\n","operationId":"saveManualAssign","parameters":[{"name":"ccnNo","in":"query","description":"Consultation No.","schema":{"type":"String"}},{"name":"ccnPrgsStatCd","in":"query","description":"Processing Status","schema":{"type":"String"}},{"name":"procmnId","in":"query","description":"Processor ID","schema":{"type":"String"}}],"requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/RealGridCUDRequestCsAssignPopup"}}},"required":true},"responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseString"}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}}
```
## Save Auto-Distribution Settings (Register/Modify/Delete)
> \## API Description\
> \* Saves (registers/modifies/deletes) auto-distribution setting information.\
> \---\
> \## Detailed Description\
> \* Registers the selected agent as an agent able to handle a specific consultation type.\
> \* Modifies the daily assignable quantity for a registered agent.\
> \* Removes a registered agent from the auto-distribution targets.
```json
{"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"RealGridCUDRequestCsAutoDivideAempInfo":{"type":"object","properties":{"all":{"type":"array","items":{"$ref":"#/components/schemas/CsAutoDivideAempInfo"}},"create":{"type":"array","items":{"$ref":"#/components/schemas/CsAutoDivideAempInfo"}},"update":{"type":"array","items":{"$ref":"#/components/schemas/CsAutoDivideAempInfo"}},"delete":{"type":"array","items":{"$ref":"#/components/schemas/CsAutoDivideAempInfo"}}}},"CsAutoDivideAempInfo":{"type":"object","description":"Auto-Distribution Setting Register/Modify/Delete Request DTO","properties":{"autoDivNo":{"type":"string","description":"Auto-Distribution No."},"aempId":{"type":"string","description":"Person in Charge ID"},"autoDivGbCd":{"type":"string","description":"Auto-Distribution Classification Code (CS023)","enum":["ONE_TO_ONE","GOODS_QNA","OB"]},"autoDivDtlNo":{"type":"string","description":"Auto-Distribution Detail No."},"dayclQuotQty":{"type":"integer","format":"int32","description":"Daily Assignment Quota"},"autoDivPsbYn":{"type":"string","description":"Auto-Distribution Available Status"}}},"ResponseString":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"type":"string","description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v2/customerservice/csAllocationMgmt/saveAutoDistributionManager":{"post":{"tags":["Consultation Assignment Management"],"summary":"Save Auto-Distribution Settings (Register/Modify/Delete)","description":"## API Description\n* Saves (registers/modifies/deletes) auto-distribution setting information.\n---\n## Detailed Description\n* Registers the selected agent as an agent able to handle a specific consultation type.\n* Modifies the daily assignable quantity for a registered agent.\n* Removes a registered agent from the auto-distribution targets.\n","operationId":"saveAutoDistributionManager","requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/RealGridCUDRequestCsAutoDivideAempInfo"}}},"required":true},"responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseString"}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}}
```
## POST /v2/customerservice/csAllocationMgmt/getObCsCounselInfoListExcel
>
```json
{"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"RealGridListResponseCsObCounselInfoRequest":{"type":"object","properties":{"totalCount":{"type":"integer","format":"int32"},"payloads":{"type":"array","items":{"$ref":"#/components/schemas/CsObCounselInfoRequest"}}}},"CsObCounselInfoRequest":{"type":"object","properties":{"mbrNo":{"type":"string","description":"Member No."},"ordNo":{"type":"string","description":"Order No."},"accpTitle":{"type":"string","description":"Inquiry Title"},"accpCont":{"type":"string","description":"Receipt Details"},"cnslTypNo":{"type":"string","description":"Consultation Type No."},"obTypNo":{"type":"string","description":"OB Type Number"}}}}},"paths":{"/v2/customerservice/csAllocationMgmt/getObCsCounselInfoListExcel":{"post":{"tags":["Consultation Assignment Management"],"operationId":"getObCsCounselInfoListExcel","parameters":[{"name":"excelColumns","in":"query","required":true,"schema":{"type":"string"}},{"name":"cnslTypNo","in":"query","required":true,"schema":{"type":"string"}},{"name":"obTypNo","in":"query","required":true,"schema":{"type":"string"}}],"requestBody":{"content":{"application/json":{"schema":{"type":"object","properties":{"excelFile":{"type":"string","format":"binary"}},"required":["excelFile"]}}}},"responses":{"200":{"description":"OK","content":{"*/*":{"schema":{"$ref":"#/components/schemas/RealGridListResponseCsObCounselInfoRequest"}}}}}}}}}
```
## Modify Auto-Distribution Agent Assignment Progress Status
> \## API Description\
> \* Modifies the assignment progress status of an agent registered in the auto-distribution settings.\
> \---\
> \## Detailed Description\
> \* Changes the assignment progress status of a registered auto-distribution agent.\
> \* Assignment is stopped for an agent whose status is changed to Disabled.
```json
{"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"CsAutoMangersRequest":{"type":"object","description":"Auto-Distribution Agent Assignment Progress Status Change Request DTO","properties":{"state":{"type":"string","description":"Assignment Progress Status"},"autoDivNoList":{"type":"array","description":"Auto-Distribution No. List","items":{"type":"string"}}}},"ResponseString":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"type":"string","description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v2/customerservice/csAllocationMgmt/changeAutoDivideAllocationPossibleYn":{"post":{"tags":["Consultation Assignment Management"],"summary":"Modify Auto-Distribution Agent Assignment Progress Status","description":"## API Description\n* Modifies the assignment progress status of an agent registered in the auto-distribution settings.\n---\n## Detailed Description\n* Changes the assignment progress status of a registered auto-distribution agent.\n* Assignment is stopped for an agent whose status is changed to Disabled.\n","operationId":"changeAutoDivideAllocationPossibleYn","requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/CsAutoMangersRequest"}}},"required":true},"responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseString"}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}}
```
## Retrieve Manual Assignment List
> \## API Description\
> \* Retrieves the list of consultations available for manual assignment.\
> \---\
> \## Detailed Description\
> \* Retrieves the list of unassigned consultations that the selected agent can handle.\
> \* Handleable consultations: those whose consultation type matches the selected agent's task type (major) and task type (middle).\
> \* For Product Q\&A, only the task type (major) value exists.
```json
{"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"RealGridListResponseCsAssignPopupResponse":{"type":"object","properties":{"totalCount":{"type":"integer","format":"int32"},"payloads":{"type":"array","items":{"$ref":"#/components/schemas/CsAssignPopupResponse"}}}},"CsAssignPopupResponse":{"type":"object","properties":{"ccnNo":{"type":"string"},"accpDtm":{"type":"string"},"ccnPrgsStatCd":{"type":"string"},"custCnslGbCd":{"type":"string"},"accpTypCd":{"type":"string"},"cnslTypNo":{"type":"string"},"cnslTypText":{"type":"string"},"accpMediaCd":{"type":"string"},"accpCont":{"type":"string"},"mbrId":{"type":"string"},"mbrNm":{"type":"string"},"acptmnNm":{"type":"string"},"procmnNm":{"type":"string"},"quotDtm":{"type":"string"},"fnshmnNm":{"type":"string"},"fnshDtm":{"type":"string"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}}}},"paths":{"/v2/customerservice/csAllocationMgmt/manualAssignList":{"get":{"tags":["Consultation Assignment Management"],"summary":"Retrieve Manual Assignment List","description":"## API Description\n* Retrieves the list of consultations available for manual assignment.\n---\n## Detailed Description\n* Retrieves the list of unassigned consultations that the selected agent can handle.\n* Handleable consultations: those whose consultation type matches the selected agent's task type (major) and task type (middle).\n* For Product Q&A, only the task type (major) value exists.\n","operationId":"manualAssignList","parameters":[{"name":"autoDivGbCd","in":"query","description":"Auto-Distribution Classification Code (CS023)","required":false,"schema":{"type":"string","description":"Auto-Distribution Classification Code (CS023)"}},{"name":"autoDivDtlNo","in":"query","description":"Auto-Distribution Detail No.","required":false,"schema":{"type":"string","description":"Auto-Distribution Detail No."}}],"responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"$ref":"#/components/schemas/RealGridListResponseCsAssignPopupResponse"}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}}
```
## Retrieve User List by Customer Center Department
> \## API Description\
> \* Retrieves the list of users belonging to the selected customer center department.\
> \---\
> \## Detailed Description\
> \* Retrieves the number of users whose work status code is Active (01).
```json
{"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"RealGridListResponseCsDeptUserResponse":{"type":"object","properties":{"totalCount":{"type":"integer","format":"int32"},"payloads":{"type":"array","items":{"$ref":"#/components/schemas/CsDeptUserResponse"}}}},"CsDeptUserResponse":{"type":"object","properties":{"userId":{"type":"string"},"userNm":{"type":"string"},"userGbCd":{"type":"string"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}}}},"paths":{"/v2/customerservice/csAllocationMgmt/getCsDeptUserList":{"get":{"tags":["Consultation Assignment Management"],"summary":"Retrieve User List by Customer Center Department","description":"## API Description\n* Retrieves the list of users belonging to the selected customer center department.\n---\n## Detailed Description\n* Retrieves the number of users whose work status code is Active (01).\n","operationId":"getCsDeptUserList","parameters":[{"name":"deptCd","in":"query","description":"Department Code","required":false,"schema":{"type":"string","description":"Department Code"}},{"name":"userId","in":"query","description":"User ID","required":false,"schema":{"type":"string","description":"User ID"}}],"responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"$ref":"#/components/schemas/RealGridListResponseCsDeptUserResponse"}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}}
```
## Retrieve Department List
> \## API Description\
> \* Retrieves the department codes used in the Auto-Distribution Settings popup screen in a tree structure.\
> \---\
> \## Detailed Description\
> \* Retrieves department information whose task group code is Customer Center.
```json
{"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"ResponseListUserDeptResponse":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"type":"array","description":"payload","items":{"$ref":"#/components/schemas/UserDeptResponse"}},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"UserDeptResponse":{"type":"object","description":"User Organization Management Response DTO","properties":{"deptCd":{"type":"string","description":"Department Code"},"deptNm":{"type":"string","description":"Department Name"},"sortSeq":{"type":"string","description":"Sort Order"},"useYn":{"type":"string","description":"Usage Status"},"uprDeptCd":{"type":"string","description":"Parent Department Code"},"jobGrpCd":{"type":"string","description":"Work Group Code","enum":["SYSTEM_MANAGER","MD","MARKETING","LGST_CNTR","CUST_CNTR","COOP_CORP","AFCR"]},"userId":{"type":"string","description":"User ID Mapped to Department"},"level":{"type":"string","description":"Department Level"},"hierarchy":{"type":"string","description":"Hierarchy Structure"},"hierarchyText":{"type":"string","description":"e.g.) Color Cosmetics > Base Makeup"},"leafYn":{"type":"string","description":"Lowest-Level Status"}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v2/customerservice/csAllocationMgmt/getCsDeptList":{"get":{"tags":["Consultation Assignment Management"],"summary":"Retrieve Department List","description":"## API Description\n* Retrieves the department codes used in the Auto-Distribution Settings popup screen in a tree structure.\n---\n## Detailed Description\n* Retrieves department information whose task group code is Customer Center.\n","operationId":"getCsDeptList","responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseListUserDeptResponse"}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}}
```
## Retrieve Task Type Detail No. by Auto-Distribution Code
> \## API Description\
> \* Retrieves the sub-task type detail number when the task type (auto-distribution type) is changed on the Consultation Assignment Management screen.\
> \---\
> \## Detailed Description\
> \* Retrieves the sub-task type detail number when the task type is changed.\
> \* For an OB consultation, the task type detail number is the OB type number.\
> \* For a 1:1 inquiry consultation, the task type detail number is the customer inquiry type code.
```json
{"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"ResponseListCsAutoDivideAempInfoResponse":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"type":"array","description":"payload","items":{"$ref":"#/components/schemas/CsAutoDivideAempInfoResponse"}},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"CsAutoDivideAempInfoResponse":{"type":"object","properties":{"autoDivNo":{"type":"string"},"aempId":{"type":"string"},"autoDivGbCd":{"type":"string"},"autoDivDtlNo":{"type":"string"},"autoDivDtlNm":{"type":"string"},"dayclQuotQty":{"type":"integer","format":"int32"},"autoDivPsbYn":{"type":"string"}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v2/customerservice/csAllocationMgmt/getAutoDivideDetailNo":{"get":{"tags":["Consultation Assignment Management"],"summary":"Retrieve Task Type Detail No. by Auto-Distribution Code","description":"## API Description\n* Retrieves the sub-task type detail number when the task type (auto-distribution type) is changed on the Consultation Assignment Management screen.\n---\n## Detailed Description\n* Retrieves the sub-task type detail number when the task type is changed.\n* For an OB consultation, the task type detail number is the OB type number.\n* For a 1:1 inquiry consultation, the task type detail number is the customer inquiry type code.\n","operationId":"getAutoDivideDetailNo","parameters":[{"name":"autoDivGbCd","in":"query","description":"Auto Distribution Type Code","required":false,"schema":{"type":"String"}}],"responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseListCsAutoDivideAempInfoResponse"}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}}
```
## Retrieve List of Agents Registered in Auto-Distribution Settings
> \## API Description\
> \* Retrieves the information of agents registered as auto-distribution targets.\
> \---\
> \## Detailed Description\
> \* The assignment status criteria are as follows.\
> \* Waiting: Auto-distribution status (Y), no received consultations exist\
> \* Assignment in Progress: Auto-distribution status (Y), received consultations exist\
> \* Assignment Stopped: Auto-distribution status (N)
```json
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```
## Retrieve Count of Agents Registered in Auto-Distribution Settings
> \## API Description\
> \* Retrieves the count of agents registered as auto-distribution targets.\
> \---\
> \## Detailed Description\
> \* Can be used in the customer center dashboard to process specific logic depending on whether an auto-distribution target exists.
```json
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```
## Retrieve Consultation Assignment Status List
> \## API Description\
> \* Retrieves the consultation assignment status list from the Consultation Assignment Management screen.\
> \---\
> \## Detailed Description\
> \* Retrieves the assignment status by task type for the selected receipt date.\
> \* The same-day assignment status is not affected by the receipt date.\
> \---\
> \## Revision History\
> \* Release v2.00\_240613: Improved period search conditions
```json
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```
## Retrieve Agent Assignment Status List by Task Type
> \## API Description\
> \* Retrieves the agent assignment status list belonging to the selected task type on the Consultation Assignment Management screen.\
> \---\
> \## Detailed Description\
> \* Retrieves the agent assignment status as of today.\
> \* Also retrieves information for agents in Assignment Stopped status.
```json
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```
## Check Agent Duplication for Auto-Distribution Settings
> \## API Description\
> \* Checks for agent duplication prior to auto-distribution setting.\
> \---\
> \## Detailed Description\
> \* Checks whether the agent to be registered is already registered as an agent for the selected task type.\
> \* Responds with true if it exists, and false if it does not.
```json
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```
## Retrieve Customer Center Team Leader Status
> \## API Description\
> \* Retrieves the customer center team leader status.\
> \---\
> \## Detailed Description\
> \* A member who is not displayed in the customer center distribution list by department but is displayed in the agent list by department is considered a team leader.
```json
{"openapi":"3.1.0","info":{"title":"X2BEE BO API","version":"v1"},"servers":[{"url":"https://api-bo.x2bee.com/api/bo/","description":"prd"}],"security":[{"accessToken":[]}],"components":{"securitySchemes":{"accessToken":{"type":"http","name":"accessToken","scheme":"bearer","bearerFormat":"JWT"}},"schemas":{"ResponseCheckCsDeptLeaderResponseV2":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"$ref":"#/components/schemas/CheckCsDeptLeaderResponseV2","description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}},"CheckCsDeptLeaderResponseV2":{"type":"object","properties":{"isLeader":{"type":"boolean"}}},"ValidationError":{"type":"object","properties":{"field":{"type":"string","description":"field"},"message":{"type":"string","description":"field message"}}},"Response":{"type":"object","properties":{"timestamp":{"type":"string","format":"date-time","description":"result time"},"code":{"type":"string","description":"result code"},"message":{"type":"string","description":"result message"},"isProcess":{"type":"boolean","description":"process check"},"payload":{"description":"payload"},"error":{"type":"boolean","description":"is error"},"errors":{"type":"array","description":"validation error list","items":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/v2/customerservice/csAllocationMgmt/checkLeader":{"get":{"tags":["Consultation Assignment Management"],"summary":"Retrieve Customer Center Team Leader Status","description":"## API Description\n* Retrieves the customer center team leader status.\n---\n## Detailed Description\n* A member who is not displayed in the customer center distribution list by department but is displayed in the agent list by department is considered a team leader.\n","operationId":"checkLeader","responses":{"200":{"description":"Success","content":{"*/*":{"schema":{"$ref":"#/components/schemas/ResponseCheckCsDeptLeaderResponseV2"}}}},"900":{"description":"Business processing error details","content":{"*/*":{"schema":{"$ref":"#/components/schemas/Response"}}}}}}}}}
```