> For the complete documentation index, see [llms.txt](https://tech.x2bee.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://tech.x2bee.com/api-guide/back-office/statistics-bo/undefined.md).

# 고객서비스 통계

고객 서비스 업무에 대한 효과적인 통계 수집 및 분석을 위한 기능으로, 업무 유형 및 상담사에 따른 처리 현황을 조회합니다. 접수일자, 업무유형(대), 업무유형(중) 등으로 구분하여 처리 현황을 확인할 수 있습니다.

***

## 주요 기능

* **업무 유형별 CS 처리 현황 조회**
  * 접수일자별로 업무 유형(대), 업무 유형(중)으로 구분하여 처리 현황(접수, 처리중, 완료) 건수를 조회합니다.
* **상담사별 CS 처리 현황 조회**
  * 접수일자별로 상담사로 구분하여 처리 현황(접수, 처리중, 완료) 건수를 조회합니다.

## API 기능 목록

<table><thead><tr><th width="126.7777099609375">API</th><th width="341.666748046875">설명</th><th width="94.666748046875">Server</th><th width="89.1112060546875">메소드</th><th>비고</th></tr></thead><tbody><tr><td>사용자별 CS처리현황 목록 조회</td><td>CS현황에 노출되는 사용자별 CS처리현황 목록을 조회합니다.</td><td>BO</td><td>GET</td><td><a href="http://apibo.x2bee.com/content?bo=statistics&#x26;depth=%EA%B3%A0%EA%B0%9D%EC%84%9C%EB%B9%84%EC%8A%A4%ED%86%B5%EA%B3%84&#x26;path=getProcessingStatusByUser">🔗API 확인하기 ></a></td></tr><tr><td>사용자별 CS처리현황 목록 수 조회</td><td>CS현황에 노출되는 사용자별 CS처리현황 목록 건수를 조회합니다.</td><td>BO</td><td>GET</td><td><a href="http://apibo.x2bee.com/content?bo=statistics&#x26;depth=%EA%B3%A0%EA%B0%9D%EC%84%9C%EB%B9%84%EC%8A%A4%ED%86%B5%EA%B3%84&#x26;path=getProcessingStatusByUserCount">🔗API 확인하기 ></a></td></tr><tr><td>업무유형별 CS처리현황 목록 조회</td><td>CS현황에 노출되는 업무유형별 CS처리현황 목록을 조회합니다.</td><td>BO</td><td>GET</td><td><a href="http://apibo.x2bee.com/content?bo=statistics&#x26;depth=%EA%B3%A0%EA%B0%9D%EC%84%9C%EB%B9%84%EC%8A%A4%ED%86%B5%EA%B3%84&#x26;path=getProcessingStatusByTypeOfBusiness">🔗API 확인하기 ></a></td></tr><tr><td>업무유형별 CS처리현황 목록 수 조회</td><td>CS현황에 노출되는 업무유형별 CS처리현황 목록 건수를 조회합니다.</td><td>BO</td><td>GET</td><td><a href="http://apibo.x2bee.com/content?bo=statistics&#x26;depth=%EA%B3%A0%EA%B0%9D%EC%84%9C%EB%B9%84%EC%8A%A4%ED%86%B5%EA%B3%84&#x26;path=getProcessingStatusByTypeOfBusinessCount">🔗API 확인하기 ></a></td></tr></tbody></table>


---

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