Return Request
Return Request and Submission
1. View Products Eligible for Return
Displays the product list and order information needed to process a return for the order.
View Return Submission Target (FO) (🔗View API >) Both members and non-members use the same return processing target inquiry (FO) API.
2. View Return Costs
Displays claim additional costs, benefit information, and expected additional payment/refund amount information.
View Claim Cost Calculation (FO) (🔗View API >) Both members and non-members use the same claim cost calculation inquiry API.
3. Registering a Return Delivery Number
Retrieves and applies an available delivery number when submitting the claim.
Process New Delivery Number Assignment (🔗View API >) Both members and non-members use the same delivery number assignment list inquiry API.
4. Uploading Return Reason Images
For returns due to the company's fault, an image file must be attached and is uploaded to S3.
Process Image Upload (🔗View API >) Both members and non-members use the same image upload processing API.
5. Submitting the Return
Processes the submission of the product and order targeted for return.
*If additional delivery fee payment is required due to the return, the merchant information inquiry API is used in common.
Accept Return (FO) (🔗View API >) Both members and non-members use the same accept return (FO) API.
6. View Return Detail History
Retrieves and displays detailed information such as the claimed product, refund/payment history, expected refund coupon, and delivery information.
View Claim Detail History (FO) (🔗View API >) Both members and non-members use the same claim detail history inquiry API.
7. Canceling a Return
Withdraws a completed return submission.
Withdraw Return (FO) ( 🔗View API >) Both members and non-members use the same withdraw return (FO) API.