Exchange Request
Exchange Request
Exchanging a purchased product proceeds in the following order: 'Select product to exchange > Select pickup/delivery address > Select exchange reason > Pay any costs incurred by the exchange > Exchange request complete'.
1. View List of Products Eligible for Exchange
Retrieves and displays the target information (order number, product, pickup/delivery address information) for requesting a product exchange.
View Exchange Target (FO) (🔗View API >) Both members and non-members use the same order exchange target inquiry (FO) API.
2. View List of Available Exchange Options
Retrieves the list of exchangeable options for the selected product. If the exchange reason is customer fault, it is shown below the detailed reason.
View Item Detail Information by Product (🔗View API >) Both members and non-members use the same item detail information by product (order only) API.
3. View Payment Method Information
Retrieves and displays the mileage held and available payment methods for the member requesting the exchange.
View Claim Additional Payment Information (🔗View API >) For non-members, mileage information is not retrieved.
4. View Costs Incurred by the Exchange
Retrieves and displays the delivery fee amount incurred by the exchange request.
View Claim Cost Calculation (🔗View API >) Both members and non-members use the same claim cost calculation (FO) API.
5. Uploading Exchange Reason Images
If the exchange reason is the shopping mall's fault, an image file must be attached and is uploaded to S3.
Process Image Upload (🔗View API >) Both members and non-members use the same image upload processing API.
6. Assigning a Delivery Number
Assigns a new delivery number for the exchange request.
Process New Delivery Number Assignment (🔗View API >) For exchanges, a delivery number is assigned separately for both the pickup address and the delivery address.
7. Requesting an Exchange
If there is a payment amount due, the exchange request proceeds after PG payment; if there is no payment amount due, the exchange request is completed immediately.
*If additional delivery fee payment is required due to the exchange request, the merchant information inquiry API is used in common.
Accept Exchange (FO) (🔗View API >) Both members and non-members use the same accept exchange (FO) API.
8. View Exchange Request History
Retrieves and displays detailed information such as the exchanged product, payment history incurred by the exchange, and exchange delivery information.
View Claim Detail History (FO) Both members and non-members use the same claim detail history inquiry API.
9. Canceling an Exchange Request
Withdraws a completed exchange request.
Withdraw Exchange Request (FO) (🔗View API >)
Both members and non-members use the same withdraw exchange request processing (FO) API.