Customer Center
Used to provide customer support and service-related features on an e-commerce website or application.
This API manages customer inquiries, requests, complaints, and more, and supports smooth communication with the customer support team.
PC
Mobile
Customer Center Notice Popup
1. Notice Popup
When accessing the customer center, you can display a notice popup to inform the customer.
Look up site popup list (🔗View API >) Looks up the list of popup information for that site.
Customer Center Page
1. Notice List
On the customer center main screen, you can look up the customer notice list.
Viewing all notices retrieves the full list of registered notices (with pinned posts shown first).
Look up notice list (🔗View API >) Looks up the requested number of notices from the customer center menu.
View All looks up the entire list of notices.
2. Notice Detail View, Increment Notice View Count
Selecting a notice from the list on the customer center page lets you view the notice's detailed content.
Look up notice details (🔗View API >) Looks up the details of the notice selected on the customer center main screen.
When a customer views a notice, the corresponding view count can be updated and saved.
Increment notice view count (🔗View API >) Confirms the notice details and the increment of the notice view count.
3. FAQ List Lookup
You can look up the list of registered FAQs.
Viewing all lets you look up the full FAQ list and the list by category.
Look up FAQ (frequently asked questions) (🔗View API >) Looks up the requested number of FAQs from the customer center main screen, and can distinguish and call multilingual FAQs.)
4. Increment FAQ View Count
When a customer views an FAQ, the corresponding view count can be updated and saved.
Increment FAQ (frequently asked questions) view count (🔗View API >) Looks up the FAQ details and the increment of the FAQ view count.
1:1 Inquiry Page
1. Look Up Inquiry History
Logged-in members can look up a list of their 1:1 inquiry history.
Look up 1:1 inquiry list (🔗View API >) Looks up the list registered as 1:1 inquiries.
2. View Inquiry Details
Customers can view the detailed content of an inquiry they wrote.
2.1 Look Up 1:1 Inquiry History Customers can view the detailed content of an inquiry they wrote.
Look up 1:1 inquiry details (🔗View API >) Looks up the content of a written 1:1 inquiry.
2.2 Edit Inquiry Content
Customers can edit the content of an inquiry they wrote.
Edit 1:1 inquiry(🔗View API >) Processes edits to 1:1 inquiry content.
2.3 Delete Inquiry Content
Customers can delete the content of an inquiry they wrote.
Delete 1:1 inquiry (🔗View API >) Deletes the 1:1 inquiry content.
3. Select Inquiry Type
When writing 1:1 inquiry content, you can select the inquiry type, categorized into major and minor categories.
Look up 1:1 inquiry type (🔗View API >) Looks up 1:1 inquiry type codes by major and minor category.
4. Search Products
Provides a product search feature to select a product for inquiry when writing 1:1 inquiry content.
Clicking the [Search Product] button displays the product selection popup.
4.1 Look Up My Ordered Products
You can look up and select information for products purchased for a 1:1 inquiry.
Look up my order products for 1:1 inquiry (🔗View API >) Looks up my ordered products.
4.2 Search Products
You can search for and select a product for a product inquiry.
Look up products eligible for 1:1 inquiry registration (🔗View API >) Searches for products for a 1:1 inquiry.