Order Return
Through return and return cancellation features for ordered products, customers can conveniently return products whenever they want, and cancel the return if needed. Both members and non-members can access this via order information and login information, and information such as the return product, quantity, pickup address, and reason is provided to support accurate and prompt return processing.
Key Features
Return and Return Cancellation Features
Provides return request and cancellation features via the order list or order detail page.
Provides the information required for the return request so customers can enter the necessary information.
Information Provision and Validation
Based on information such as the return product, quantity, pickup address, and reason, available coupons, costs, and benefits are recalculated and validated.
Return Request/Cancellation Processing
When submitting a return request, additional delivery fee payment, coupon usage, notification sending, and other processing are possible.
When cancelling a return, refunding the paid cost, restoring coupons, sending notifications, and other processing are possible.
A notification is sent after the return cancellation is completed to inform the customer of the status.
Process Definition - Return Request
Return Completion Batch
Once the return-requested product is finally retrieved, the request is marked as complete. Upon return completion processing, the ordered product's stock is restored, and the payment amount, minus the cost incurred at the time of the return request, is refunded. A notification is sent to the customer after the return is completed.
Process Definition - Return Cancellation
Process Definition - Delivery Fee Payment
If an additional payment cost arises when a return is requested via the customer center, the request status is marked as “Payment Pending,” and the customer proceeds with payment directly via the delivery fee payment popup.
API Function List
Return Request Target Lookup(FO)
Retrieves all return-eligible products among the ordered products. Retrieves the order information and common codes needed to process a return request.
Order
POST
Return Request(FO)
Processes the return request for the selected product. Recalculates and validates the cost and benefits based on the product / quantity / pickup address / return reason / coupon usage selected by the customer. Requests payment if an additional amount arises during the return process. When a free return coupon is used, the pickup delivery fee is excluded and the coupon is marked as used. A notification is sent to the customer after the return request is completed.
Order
POST
Return Withdrawal(FO)
Withdraws the return request. Refunds the cost paid at the time of the return request. If a free return coupon was used at the time of the return request, it is restored. A notification is sent to the customer after the return withdrawal is completed.
Order
POST
Claim Cost Calculation Lookup
Retrieves the additional cost, benefits, additional payment or pending refund information, and available coupon information incurred during return.
Order
POST
Delivery Number Issuance Processing
Generates a new delivery number for the return pickup address.
Order
POST
Image Upload Processing
Uploads the attached image according to the return responsible party reason.
Order
POST
Claim Additional Payment Information Lookup
If an additional payment amount arises at the time of the return request, retrieves the payment method and mileage information.
Order
POST
Claim Delivery Fee Payment-Pending Status Target Information
Retrieves the additional payment amount and payment method information for returns in Payment Pending status.
Order
POST
Claim Delivery Fee Payment Processing
Requests payment for the additional cost (initial delivery fee, pickup delivery fee) incurred at the time of the return request.
Order
POST
Terminology
Initial Delivery Fee
A delivery fee charged when, at the time of a return request, the previously applied conditional free-delivery-fee benefit no longer meets the condition due to the return. It is charged per delivery group and does not occur for exchanges.
Additional Delivery Fee
Refers to the delivery fee charged for a remote island/mountainous delivery address as stated in the delivery policy.
Other Notes
Return requests can only be submitted within the same delivery group.
When submitting or cancelling a return request, the processable order history status and order history classification values are checked. This information is managed via a common code.
ST007 (FO System Claim-Processable Status) reference value 1 = order history status code
ST007 (FO System Claim-Processable Status) reference value 2 = order history classification code
When looking up return targets, the product attribute “Return Eligible” value is checked.
Return reasons are managed via a common code, and include information such as the responsible party classification, target order history classification, and whether it is exposed in FO, for each reason.
For products with a gift item, partial-quantity return is not possible.
If a payment method that does not support partial cancellation was used at the time of order, only a full order return is possible.
If there is already a return application history within the same delivery group for which the initial delivery fee has been incurred, and that return is in a cancellable state, an additional return request cannot be submitted.
When submitting a return request that incurs an initial delivery fee, if there is a cancellable return history within the same delivery group, an additional return request cannot be submitted.
When cancelling a return request in the Pickup Instructed status, the delivery instruction cancellation quantity is updated.