Order Exchange
Provides exchange and exchange cancellation features for ordered products, enabling customers to respond quickly and effectively when they are dissatisfied. Both members and non-members can access this via order information and login information, and can look up products eligible for exchange among their ordered and exchanged products based on the order progress status.
Key Features
Exchange and Exchange Cancellation
Provides exchange request and cancellation features via the order list or order detail page.
Provides the information required for the exchange request so customers can enter the necessary information.
Exchange-Eligible Product Lookup
Looks up exchange-eligible products among ordered products based on the order progress status (Shipped or Delivered).
Provides the option to select only among products within the same delivery group.
Exchange Information Entry
Provides options to select the exchange quantity, exchange product, pickup address, delivery address, responsible party, and more.
Cost and Benefit Recalculation
Recalculates cost and benefits based on the exchange product and responsible party, and processes payment or refund.
Stock Processing
Processes stock increases/decreases according to exchange requests and cancellations.
Notification
Sends a notification to the customer after the exchange request and cancellation are completed, informing them of the status.
Process Definition — Exchange Request
Process Definition — Exchange Cancellation
Process Definition — Delivery Fee Payment
When this occurs, the request status is marked as “Payment Pending,” and the customer proceeds with payment directly via the delivery fee payment popup.
API Function List
Exchange Target Lookup
Retrieves exchange-eligible products among the ordered products. Retrieves the order information and common codes needed to process an exchange request.
Order
POST
Exchange Request
Processes the exchange request for the selected product. An exchange delivery fee may be charged depending on the exchange reason, and payment is requested if a cost arises. Stock for the exchange product is deducted, and a notification is sent to the customer after the exchange request is completed.
Order
POST
FO: 🔗View API >
BO: View API >
Exchange Request Withdrawal
Withdraws the exchange request. Refunds the amount paid at the time of the exchange request, processes the stock increase/decrease, and sends a notification to the customer once the exchange withdrawal is complete.
Order
POST
FO: 🔗View API >
BO: View API >
Claim Cost Calculation Lookup
Retrieves the additional cost, benefits, and additional payment amount incurred during exchange.
Order
POST
Delivery Number Issuance Processing
Generates a new delivery number for the exchange pickup/delivery address.
Order
POST
Image Upload Processing
Uploads the attached image according to the exchange responsible party reason.
Order
POST
Claim Additional Payment Information Lookup
If an additional payment amount arises during exchange, retrieves the payment method and mileage information.
Order
POST
Claim Delivery Fee Payment-Pending Status Target Information
Retrieves the additional payment amount and payment method information for exchanges in Payment Pending status.
Order
POST
Claim Delivery Fee Payment Processing
Requests payment for the additional cost (exchange delivery fee) incurred at the time of the exchange request.
Order
POST
Terminology
Payment Pending
If the exchange reason is attributable to the customer, an exchange delivery fee is incurred. When the customer submits the exchange request directly, the delivery fee payment is processed during the request step; however, when the exchange is requested via the customer center, the request is completed only after the customer separately makes payment via the delivery fee payment screen. In this case, the status before the customer makes payment is marked as “Payment Pending.”
Other Notes
Exchange requests can only be submitted within the same delivery group.
When submitting or cancelling an exchange request, the processable order history status and order history classification values are checked. This information is managed via a common code.
ST007 (FO System Claim-Processable Status) reference value 1 = order history status code
ST007 (FO System Claim-Processable Status) reference value 2 = order history classification code
Exchange reasons are managed via a common code, and include information such as the responsible party classification, target order history classification, and whether it is exposed in FO, for each reason.
For products with a gift item, partial-quantity exchange is not possible.
If a payment method that does not support partial cancellation was used at the time of order, only a full exchange is possible.
Exchange is only possible for a general product (reservation products are not eligible) of the same price that is currently on sale.
Exchange is not possible if the product has no stock.
If the exchange reason is attributable to the customer, an exchange delivery fee is incurred.
If an exchange delivery fee is incurred, a payment request is made, and it is refunded upon cancellation.
When an exchange request is submitted, the stock of the exchange product is deducted, and it is restored upon cancellation.
When cancelling an exchange in the Pickup Instructed status, the delivery instruction cancellation quantity is updated.