Claim Common
Provides features required for the overall claim operations of customers who have purchased products.
Key Features
Claim Detail Information
Provides detailed additional payment/refund amount information and refund method information during claim processing.
Provides coupon usage/restoration information and return coupon usage list information to transparently manage claim history.
Delivery and Benefit Data
Provides detailed delivery fee and benefit data for claims so that customers and administrators can easily understand them.
Delivery Number Issuance Information
When a new delivery/return address is created during claim processing, delivery number issuance information is provided to support accurate management.
Image Upload Support
When image upload is required during claim processing, image upload information is provided to support smooth processing.
Claim Delivery Fee Payment Information
Provides additional payment information for claim delivery fee payment. This is used when a claim is received in BO and additional payment is made in FO.
Post-Claim-Processing Detail Information
After claim processing, provides details for the detail screens. Based on the order number and claim number, it comprehensively presents order history information, claim product information, refund/payment history, coupons pending refund, delivery address information, and more.
Additional Payment for Claims in Payment Pending Status
Provides the ability to process additional delivery fee payment for claims in Payment Pending status and update the order history status.
API Function List
Claim Cost Calculation Lookup
Retrieves the claim cost calculation. Provides additional payment/refund amount information and refund method information for each claim task screen. When processing claim tasks, provides additional cost and benefit information based on the DB, additional payment/refund pending data creation information, and coupon usage/restoration information.
Order
POST
FO: 🔗View API > BO: 🔗View API >
Claim Detail Lookup
Retrieves the claim detail history. Provides the claim details corresponding to the requested order number and claim number. Provides order history information, claim product information, refund/payment history, coupons pending refund, and delivery address information.
Order
POST
FO: 🔗View API > BO: 🔗View API >
Delivery Number Issuance List Lookup
Retrieves the delivery number issuance list.
Order
POST
Image Upload Processing
Processes S3 image uploads. Upon completion of upload, provides the order number, order sequence number, order processing sequence number, file URL, and file name.
Order
POST
Claim Additional Payment Information Lookup
Retrieves the information needed for the claim additional payment. Retrieves the list of available primary and secondary payment methods. If logged-in member information exists, the available mileage information is also included in the secondary payment method list.
Order
POST
Claim Delivery Fee Payment-Pending Status Target Information
Retrieves the claim delivery fee payment-pending target information in FO. The order number and claim number are required. Retrieves the additional delivery fee and product list of the return/exchange claim.
Order
POST
Claim Delivery Fee Payment Processing
Processes additional delivery fee payment for claims in Payment Pending status and updates the order history status. If the target claim is Return Held, the order history status is updated to Retrieval Completed; if it is a return or exchange that is not Return Held, the order history status is updated to Received. Saves the payment approval information for the target claim's delivery fee.
Order
POST
Other Notes
When receiving or withdrawing a claim, additional cost, benefit, and refund information is retrieved using the claim cost calculation lookup; however, for tasks that later change the claim status (e.g., return completion), claim processing is done via the claim detail lookup.
When uploading images, the extension is restricted to .png, .bmp, jpeg, and gif.
If the image upload has already succeeded and the file information has been received before the claim receipt processing, only the information is saved to the DB during receipt processing.