1:1 Inquiry

Provides a 1:1 inquiry feature so customers can conveniently get support. Customers can register an inquiry through Customer Service, and can select a related product via a recent order or product search. A registered inquiry can only be edited or deleted while its status is 'Received', and an administrator (agent) can process or answer the inquiry from the BO Integrated Consultation Management.

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Key Features

• Register a 1:1 inquiry

  • Customers can register a 1:1 inquiry through Customer Service.

  • A related product can be selected via a recent order or product search.

• Search and view inquiry details

  • Customers can search inquiries they registered within a specific period and view the detailed content.

• Edit and delete inquiries

  • If an inquiry's status is 'Received', the customer can edit or delete it.

• Agent response feature

  • An administrator (agent) can write a response to a customer's registered inquiry from the BO Integrated Consultation Management.

  • Once a response is completed, the status changes to 'Answered' and editing or deletion is no longer possible.

Process Definition

1

1:1 inquiry list inquiry

When 1:1 Inquiry is clicked in Customer Service, the list of 1:1 inquiries for the period is displayed.

2

1:1 inquiry type inquiry

Retrieves the list of types available for a 1:1 inquiry.

3

Product list result inquiry

When registering a 1:1 inquiry, a product related to the inquiry can be selected. The desired product is retrieved via search.

4

Register a 1:1 inquiry

Registers the completed 1:1 inquiry. The registered inquiry can be viewed in BO Customer Service Integrated Consultation Management.

5

1:1 inquiry detail inquiry

Clicking a desired 1:1 inquiry from the list retrieves the detailed content of that inquiry.

6

Edit/delete a 1:1 inquiry

While the response has not yet been completed, the inquiry content can be edited or deleted.

7

Register a 1:1 inquiry response

An agent or administrator can register a response in Integrated Consultation Management. Once the response is completed, the response content is shown in the inquiry's detail view.

API Function List

API	Description	Server	Method	Notes
1:1 inquiry list inquiry	Retrieves the list of 1:1 inquiries the customer has registered. The list can be retrieved based on the inquiry period.	Order	GET	🔗View API>
1:1 inquiry type inquiry	Retrieves the inquiry types (categories) available when registering a 1:1 inquiry. Example: event, ordered product	Order	GET	🔗View API>
1:1 inquiry detail content inquiry	Retrieves the detailed content of the selected inquiry.	Order	GET	🔗View API>
1:1 inquiry registration target product inquiry	Retrieves a list of the customer's order products related to the inquiry being written, or products found via search.	Order	POST	🔗View API> 1:1 inquiry my order product inquiry call /v1/customer/getOrderClaimGoodsList
Register 1:1 inquiry	Registers a 1:1 inquiry written with an inquiry category, title, content, product search, and photo attachment.	Order	POST	🔗View API>
Edit 1:1 inquiry	If the 1:1 inquiry status is 'Received', the written inquiry can be edited.	Order	PUT	🔗View API>
Delete 1:1 inquiry	If the 1:1 inquiry status is 'Received', the written inquiry can be deleted.	Order	DELETE	🔗View API>