Product Q&A Management
Provides functionality to efficiently manage customer questions and answers about products. You can look up product Q&A, change its status, write answers, and transfer to the customer center if necessary. It also provides functionality to quickly write answers using predefined templates.
Key Features
Q&A Lookup and Status Change
You can look up the product Q&A list under various conditions, and efficiently change the status.
Answer Writing and Transfer
You can quickly write answers to questions, and provide prompt notification to customers via AlimTalk and email if necessary.
You can easily transfer Q&A to the customer center if necessary.
Template Management
You can pre-register answer templates and use them to efficiently handle repetitive tasks.
Process Definition
Process Definition (Lookup Related)
Product Q&A Unprocessed Status Lookup
Looks up the product Q&A unprocessed status by product Q&A registration time.
The unprocessed status is looked up separately from the product Q&A list, and does not change even if the product Q&A search conditions change.
The detailed search conditions are: number of unprocessed cases within 24 hours, number of unprocessed cases within 24～72 hours, and number of unprocessed cases within 72 hours～1 month.
API Function List
Add Product Q&A Answer
•Adds a product Q&A answer. •Returns an error message if a required value is missing.
BO
POST
Change Product Q&A Question Display Status
•Changes the display status of a product Q&A question.
BO
POST
Transfer Product Q&A to Customer Center
•Transfers a product Q&A to the customer center.
BO
POST
Bulk Change Product Q&A Display Status
•Bulk-changes the display status of product Q&A. •Returns an error message if the question number or question display status code is not entered.
BO
POST
Product Q&A Unprocessed Status Lookup
•Looks up the product Q&A unprocessed status. •The unprocessed status is looked up separately from the product Q&A list, and does not change even if the product Q&A search conditions change.
BO
POST
Product Q&A Question Information Lookup
•Looks up the product Q&A question information. •Looks up the product Q&A question information for answering and transferring the product Q&A.
BO
POST
Product Q&A List Lookup
•Looks up the product Q&A list. •Looks up the corresponding product Q&A list according to the search conditions
BO
POST
Product Q&A Attached Image Lookup
•Looks up the product Q&A attached images. •Receives the question number as a parameter and looks up the images attached to the product Q&A.
BO
POST
Product Q&A Answer Information Lookup
•Looks up the product Q&A answer information. •Receives the question number as a parameter and looks up the answer information for the corresponding product Q&A.
BO
POST
Product Q&A Answer Template List Lookup
•Looks up the product Q&A answer template list. •Looks up the product Q&A answer template list matching the search conditions.
BO
POST
Save Product Q&A Answer Template List
•Adds/modifies/deletes the product Q&A answer template list.
BO
POST
Product Q&A Answer Template List Lookup
•Looks up the product Q&A answer template list.
BO
GET
Terminology
Product
•Refers to all goods that are the subject of sale through a commerce channel. •It is the basic unit in which a product is displayed, and the basic unit that makes up the product detail screen. •A product is the unit in which price is managed.
General Product
•Refers to a product managed by coding the product's options into SKUs. •Stock deduction is performed at the SKU level.