Order Claim Processing

Supports order claim processing by looking up customer information and order lists matching a member ID/name, mobile phone number, or order number.

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Key Features

• Customer List Inquiry:

  • Looks up the customer list matching a member ID/name, mobile phone number, or order number.

  • For non-members, nothing is returned when searching by member ID/name.

  • Customers with no orders are not returned.

• Order List Inquiry:

  • Looks up the order list matching the selected customer's mbrNo (member number) and cellNo (mobile phone number) conditions.

• Order Detail Information Inquiry:

  • Looks up the order information, member information, payment/refund information, and ordered product details for the selected order row.

• Ordered Product Detail Information Inquiry:

  • Looks up the delivery information, return/pickup information, product information, and partner information for the selected ordered product row.

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Process Definition

1

Customer List Inquiry

Looks up the customer list matching the search conditions.

2

Order History Inquiry

Looks up the order history matching the selected customer information.

3

Order Detail Inquiry

Looks up the order information and orderer information for the selected order, allowing you to view the following details by order number.

• Payment details / payment method / promotion applied history

4

Product Detail Inquiry

Looks up the ordered product details corresponding to the order number, allowing you to view the following details by order number.

• Delivery information / return / pickup information details

• Product information and partner information matching the product number

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API Function List

API	Description	Server	Method	Notes
Customer List Inquiry	Looks up the customer list matching the search conditions.	BO	GET	🔗View API >
Order History Inquiry	Looks up the order history matching the selected customer information.	BO	GET	🔗View API >
Order Information and Member Information Inquiry	Looks up the order information and orderer information for the selected order. Number of coupons held inquiry /api/order/v1/marketing/mbrCpnCnt Mileage balance inquiry /api/member/v1/mileage/mlgBalAmtInfo	BO	GET	🔗View API >
Payment Detail Information Inquiry	Looks up the payment detail information corresponding to the order number.	BO	GET	🔗 View API >
Payment Method Information Inquiry	Looks up the payment method information corresponding to the order number.	BO	GET	🔗 View API >
Promotion Information Inquiry	Looks up the promotions (coupons, discounts, mileage earned) used for the order number.	BO	GET	🔗 View API >
Ordered Product Detail Inquiry	Looks up the ordered product details corresponding to the order number. Product information inquiry: /api/goods/v1/detail/goods Delivery fee policy inquiry: /api/goods/v1/delivery/deliProcInfo Partner information inquiry: /api/goods/v1/vendor/list	BO	GET	🔗 View API >
Delivery Detail and Return/Pickup Information Inquiry	Looks up the delivery information, return, and pickup information details corresponding to the order number.	BO	GET	🔗 View API >
Product Information and Partner Information Inquiry	Looks up the product information and product partner information matching the product number.	BO	GET	🔗 View API >

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Other Notes

• All claim buttons are managed as common codes. ST008 (BO system claim-processable status) reference value 1 (order history status code: OM005), reference value 2 (order history classification code: OM003)

• E.g.) The Change Delivery Address button is displayed only when reference value 1 is 12 or 21 (OM005: order completed (12), delivery instructed (21)) and reference value 2 is 10 (OM003: order completed).

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