> For the complete documentation index, see [llms.txt](https://tech.x2bee.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://tech.x2bee.com/api-guide/api-guides-en/store-front/customer-service/1-1-inquiry.md).

# 1:1 Inquiry

Provides a 1:1 inquiry feature so customers can conveniently get support. Customers can register an inquiry through Customer Service, and can select a related product via a recent order or product search. A registered inquiry can only be edited or deleted while its status is 'Received', and an administrator (agent) can process or answer the inquiry from the BO Integrated Consultation Management.

***

## Key Features

* **Register a 1:1 inquiry**
  * Customers can register a 1:1 inquiry through Customer Service.
  * A related product can be selected via a recent order or product search.
* **Search and view inquiry details**
  * Customers can search inquiries they registered within a specific period and view the detailed content.
* **Edit and delete inquiries**
  * If an inquiry's status is 'Received', the customer can edit or delete it.
* **Agent response feature**
  * An administrator (agent) can write a response to a customer's registered inquiry from the BO Integrated Consultation Management.
  * Once a response is completed, the status changes to 'Answered' and editing or deletion is no longer possible.

## Process Definition

<figure><img src="https://2999922013-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXTxKSWMmuxEkop1pvuwe%2Fuploads%2FQoiQup3gmvvF3vosNKXh%2F%E1%84%80%E1%85%A9%E1%84%80%E1%85%A2%E1%86%A8%E1%84%89%E1%85%A6%E1%86%AB%E1%84%90%E1%85%A5.png?alt=media&#x26;token=e3fbe9d7-703e-4cf3-b248-f50ffa5e2ef9" alt=""><figcaption></figcaption></figure>

{% stepper %}
{% step %}

### 1:1 inquiry list inquiry

When 1:1 Inquiry is clicked in Customer Service, the list of 1:1 inquiries for the period is displayed.
{% endstep %}

{% step %}

### 1:1 inquiry type inquiry

Retrieves the list of types available for a 1:1 inquiry.
{% endstep %}

{% step %}

### Product list result inquiry

When registering a 1:1 inquiry, a product related to the inquiry can be selected. The desired product is retrieved via search.
{% endstep %}

{% step %}

### Register a 1:1 inquiry

Registers the completed 1:1 inquiry.\
The registered inquiry can be viewed in BO Customer Service Integrated Consultation Management.
{% endstep %}

{% step %}

### 1:1 inquiry detail inquiry

Clicking a desired 1:1 inquiry from the list retrieves the detailed content of that inquiry.
{% endstep %}

{% step %}

### Edit/delete a 1:1 inquiry

While the response has not yet been completed, the inquiry content can be edited or deleted.
{% endstep %}

{% step %}

### Register a 1:1 inquiry response

An agent or administrator can register a response in Integrated Consultation Management. Once the response is completed, the response content is shown in the inquiry's detail view.
{% endstep %}
{% endstepper %}

## API Function List

<table><thead><tr><th width="130.3333740234375">API</th><th>Description</th><th>Server</th><th>Method</th><th>Notes</th></tr></thead><tbody><tr><td>1:1 inquiry list inquiry</td><td>Retrieves the list of 1:1 inquiries the customer has registered.<br>The list can be retrieved based on the inquiry period.</td><td>Order</td><td>GET</td><td><a href="http://api.x2bee.com/content?msa=order&#x26;depth=1%EB%8C%801%EB%AC%B8%EC%9D%98&#x26;path=getQuestion">🔗View API></a></td></tr><tr><td>1:1 inquiry type inquiry</td><td>Retrieves the inquiry types (categories) available when registering a 1:1 inquiry.<br>Example: event, ordered product</td><td>Order</td><td>GET</td><td><a href="http://api.x2bee.com/content?msa=order&#x26;depth=1%EB%8C%801%EB%AC%B8%EC%9D%98&#x26;path=getQuestionInit">🔗View API></a></td></tr><tr><td>1:1 inquiry detail content inquiry</td><td>Retrieves the detailed content of the selected inquiry.</td><td>Order</td><td>GET</td><td><a href="http://api.x2bee.com/content?msa=order&#x26;depth=1%EB%8C%801%EB%AC%B8%EC%9D%98&#x26;path=getQuestionDtl">🔗View API></a></td></tr><tr><td>1:1 inquiry registration<br>target product inquiry</td><td>Retrieves a list of the customer's order products related to the inquiry being written, or products found via search.</td><td>Order</td><td>POST</td><td><p><a href="http://api.x2bee.com/content?msa=order&#x26;depth=1%EB%8C%801%EB%AC%B8%EC%9D%98&#x26;path=getGoodsList">🔗View API></a></p><p>1:1 inquiry my order product inquiry call<br>/v1/customer/getOrderClaimGoodsList</p></td></tr><tr><td>Register 1:1 inquiry</td><td>Registers a 1:1 inquiry written with an inquiry category, title, content, product search, and photo attachment.</td><td>Order</td><td>POST</td><td><a href="http://api.x2bee.com/content?msa=order&#x26;depth=1%EB%8C%801%EB%AC%B8%EC%9D%98&#x26;path=questionSave">🔗View API></a></td></tr><tr><td>Edit 1:1 inquiry</td><td>If the 1:1 inquiry status is 'Received', the written inquiry can be edited.</td><td>Order</td><td>PUT</td><td><a href="http://api.x2bee.com/content?msa=order&#x26;depth=1%EB%8C%801%EB%AC%B8%EC%9D%98&#x26;path=questionMod">🔗View API></a></td></tr><tr><td>Delete 1:1 inquiry</td><td>If the 1:1 inquiry status is 'Received', the written inquiry can be deleted.</td><td>Order</td><td>DELETE</td><td><a href="http://api.x2bee.com/content?msa=order&#x26;depth=1%EB%8C%801%EB%AC%B8%EC%9D%98&#x26;path=questionDel">🔗View API></a></td></tr></tbody></table>