> For the complete documentation index, see [llms.txt](https://tech.x2bee.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://tech.x2bee.com/api-guide/api-guides-en/store-front-api/my-page/order-history/order-cancellation-option-change.md).

# Order Cancellation/Option Change

## Order Cancellation <a href="#plus" id="plus"></a>

<div align="center"><img src="https://tech.x2bee.com/download/attachments/266111460/%EC%A3%BC%EB%AC%B8%EC%B7%A8%EC%86%8C.drawio.png" alt=""></div>

### 1. View Order Cancellation Popup Information <a href="#id-1" id="id-1"></a>

Select the product to be canceled and the reason, then proceed to the order cancellation request screen.

* **View Order Cancellation Target (FO) (**[🔗View API >](https://api.x2bee.com/content?msa=order\&depth=%EC%A3%BC%EB%AC%B8%EC%B7%A8%EC%86%8C\&path=getOrderCancelPopupInfoFO))\
  Both members and non-members use the same order cancellation popup information API.

```
POST /v1/claim/orderCancel/cancelPopupFO 
```

### 2. View Refund and Additional Payment Information <a href="#id-2" id="id-2"></a>

When canceling an order, information on the refund amount or any additional amount to be paid appears.

* **View Claim Cost Calculation (FO) (**[🔗View API >](https://api.x2bee.com/content?msa=order\&depth=%ED%81%B4%EB%A0%88%EC%9E%84%EA%B3%B5%ED%86%B5/calculateFO))\
  Provides claim additional costs, benefit information, expected additional payment/refund information, and cost DB data generation information.

```
POST/v1/claim/common/claimCalculateCostFO 
```

### 3. Process Order Cancellation <a href="#id-3" id="id-3"></a>

The order cancellation is processed, which may result in a refund, payment, or coupon restoration, and inventory changes.

* **Order Cancellation (FO) (**[🔗View API >](https://api.x2bee.com/content?msa=order\&depth=%EC%A3%BC%EB%AC%B8%EC%B7%A8%EC%86%8C/cancelOrderFO))\
  When an order cancellation is processed, an Alimtalk notification, notification box message, and email are sent.

```
POST/v1/claim/orderCancel/cancelFO 
```

### 4. View Order Cancellation Detail History <a href="#id-4" id="id-4"></a>

After an order cancellation is completed, the order cancellation information, refund/payment history, and expected refund coupon information appear.

* **View Claim Detail History (FO) (**[🔗View API >](https://api.x2bee.com/content?msa=order\&depth=%ED%81%B4%EB%A0%88%EC%9E%84%EA%B3%B5%ED%86%B5/getClaimDetailsInfoFO))\
  Provides the canceled product, refund/payment history, expected refund coupon, and delivery information.

```
POST /v1/claim/common/claimDetailsInfoFO 
```

## Product Option Change <a href="#plus" id="plus"></a>

Among products for which the order is complete, products that have not yet shipped can have their options changed.

When viewing an order, products eligible for option change show a \[Change Option] button.

<div align="center"><img src="https://tech.x2bee.com/download/attachments/266111460/%EC%98%B5%EC%85%98%EB%B3%80%EA%B2%BD.drawio.png" alt=""></div>

### 1. Changing the Order Product Option <a href="#id-1" id="id-1"></a>

Clicking the Change Option button on the order inquiry or detail screen displays the option change screen.

* **Change Order Product Option (FO) (**[🔗View API >](https://api.x2bee.com/content?msa=order\&depth=%EC%A3%BC%EB%AC%B8%EB%B3%80%EA%B2%BD/ordChangeFO))\
  Both members and non-members use the same option change API.

```
POST/v1/claim/orderChange/ordChangeFO 
```

### 2. Viewing Available Product Option Changes <a href="#id-2" id="id-2"></a>

Retrieves the option information the product can be changed to.

* **View Item Detail Information by Product (Order Only) (**[🔗View API >](https://api.x2bee.com/content?msa=goods\&depth=%EC%83%81%ED%92%88%EC%83%81%EC%84%B8/getOrderItmInfos))\
  An API for retrieving item detail information by itmNo for multiple products.

```
POST /v1/detail/otherItms 
```