> For the complete documentation index, see [llms.txt](https://tech.x2bee.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://tech.x2bee.com/api-guide/api-guides-en/back-office/statistics-bo/customer-service-statistics.md).

# Customer Service Statistics

A feature for effective collection and analysis of statistics on customer service work, allowing you to look up processing status by task type and counselor. Processing status can be checked by breaking it down by reception date, task type (large), task type (medium), and so on.

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## Key Features

* **CS Processing Status Lookup by Task Type**
  * Look up the processing status count (received, in progress, completed) broken down by reception date and task type (large) / task type (medium).
* **CS Processing Status Lookup by Counselor**
  * Look up the processing status count (received, in progress, completed) broken down by reception date and counselor.

## API Function List

<table><thead><tr><th width="126.7777099609375">API</th><th width="341.666748046875">Description</th><th width="94.666748046875">Server</th><th width="89.1112060546875">Method</th><th>Remarks</th></tr></thead><tbody><tr><td>CS Processing Status List Lookup by User</td><td>Look up the CS processing status list by user displayed in the CS status.</td><td>BO</td><td>GET</td><td><a href="http://apibo.x2bee.com/content?bo=statistics&#x26;depth=%EA%B3%A0%EA%B0%9D%EC%84%9C%EB%B9%84%EC%8A%A4%ED%86%B5%EA%B3%84&#x26;path=getProcessingStatusByUser">🔗View API ></a></td></tr><tr><td>CS Processing Status List Count Lookup by User</td><td>Look up the count of the CS processing status list by user displayed in the CS status.</td><td>BO</td><td>GET</td><td><a href="http://apibo.x2bee.com/content?bo=statistics&#x26;depth=%EA%B3%A0%EA%B0%9D%EC%84%9C%EB%B9%84%EC%8A%A4%ED%86%B5%EA%B3%84&#x26;path=getProcessingStatusByUserCount">🔗View API ></a></td></tr><tr><td>CS Processing Status List Lookup by Task Type</td><td>Look up the CS processing status list by task type displayed in the CS status.</td><td>BO</td><td>GET</td><td><a href="http://apibo.x2bee.com/content?bo=statistics&#x26;depth=%EA%B3%A0%EA%B0%9D%EC%84%9C%EB%B9%84%EC%8A%A4%ED%86%B5%EA%B3%84&#x26;path=getProcessingStatusByTypeOfBusiness">🔗View API ></a></td></tr><tr><td>CS Processing Status List Count Lookup by Task Type</td><td>Look up the count of the CS processing status list by task type displayed in the CS status.</td><td>BO</td><td>GET</td><td><a href="http://apibo.x2bee.com/content?bo=statistics&#x26;depth=%EA%B3%A0%EA%B0%9D%EC%84%9C%EB%B9%84%EC%8A%A4%ED%86%B5%EA%B3%84&#x26;path=getProcessingStatusByTypeOfBusinessCount">🔗View API ></a></td></tr></tbody></table>