> For the complete documentation index, see [llms.txt](https://tech.x2bee.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://tech.x2bee.com/api-guide/api-guides-en/back-office/goods-bo/product-q-and-a-management.md).

# Product Q\&A Management

Provides functionality to efficiently manage customer questions and answers about products. You can look up product Q\&A, change its status, write answers, and transfer to the customer center if necessary. It also provides functionality to quickly write answers using predefined templates.

***

## Key Features

* **Q\&A Lookup and Status Change**
  * You can look up the product Q\&A list under various conditions, and efficiently change the status.
* **Answer Writing and Transfer**
  * You can quickly write answers to questions, and provide prompt notification to customers via AlimTalk and email if necessary.
  * You can easily transfer Q\&A to the customer center if necessary.
* **Template Management**
  * You can pre-register answer templates and use them to efficiently handle repetitive tasks.

***

## Process Definition

<figure><img src="https://2999922013-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXTxKSWMmuxEkop1pvuwe%2Fuploads%2FctlTME4OBXzYfYuSCDdH%2F%E1%84%89%E1%85%A1%E1%86%BC%E1%84%91%E1%85%AE%E1%86%B7Q%26A%E1%84%80%E1%85%AA%E1%86%AB%E1%84%85%E1%85%B5.png?alt=media&#x26;token=a2f779ab-a579-4f7b-8342-d725d1652a19" alt=""><figcaption></figcaption></figure>

{% stepper %}
{% step %}

### Add Product Q\&A Answer

* Adds an answer to a product Q\&A question.
* Returns an error message if a required value is missing.
  {% endstep %}

{% step %}

### Change Product Q\&A Question Display Status

* Changes the display status of a product Q\&A question.
* Returns an error message if a required value is missing.
  {% endstep %}

{% step %}

### Bulk Change Product Q\&A Display Status

* Bulk-changes the display status of selected product Q\&A questions.
* Returns an error message if the question number or question display status code is not entered.
  {% endstep %}

{% step %}

### Transfer Product Q\&A to Customer Center

* Transfers a product Q\&A question to the customer center.
* Returns an error message if a required value is missing.
  {% endstep %}

{% step %}

### Save Product Q\&A Answer Template List

* Adds/modifies/deletes the product Q\&A answer template list.
  {% endstep %}

{% step %}

### Product Q\&A Answer Template List Lookup

* Looks up the product Q\&A answer template list according to the search conditions.
  {% endstep %}
  {% endstepper %}

***

## Process Definition (Lookup Related)

<figure><img src="https://2999922013-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXTxKSWMmuxEkop1pvuwe%2Fuploads%2FiJjVSk0gcr6AVA78jra8%2Fimage.png?alt=media&#x26;token=144c2138-a6ae-4cf1-9c9e-e0ce2a47021b" alt=""><figcaption></figcaption></figure>

{% stepper %}
{% step %}

### Product Q\&A List Lookup

* Looks up the corresponding product Q\&A list according to the search conditions.
  {% endstep %}

{% step %}

### Product Q\&A Question Information Lookup

* Receives the question number as a parameter and looks up the product Q\&A question information.
  {% endstep %}

{% step %}

### Product Q\&A Unprocessed Status Lookup

* Looks up the product Q\&A unprocessed status by product Q\&A registration time.
* The unprocessed status is looked up separately from the product Q\&A list, and does not change even if the product Q\&A search conditions change.
* The detailed search conditions are: number of unprocessed cases within 24 hours, number of unprocessed cases within 24～72 hours, and number of unprocessed cases within 72 hours～1 month.
  {% endstep %}

{% step %}

### Product Q\&A Attached Image Lookup

* Receives the question number as a parameter and looks up the images attached to the product Q\&A.
  {% endstep %}

{% step %}

### Product Q\&A Answer Information Lookup

* Receives the question number as a parameter and looks up the answer information for the corresponding product Q\&A.
  {% endstep %}

{% step %}

### Product Q\&A Answer Template List Lookup

* Looks up the product Q\&A answer template list matching the search conditions.
  {% endstep %}
  {% endstepper %}

***

## API Function List

<table><thead><tr><th width="114.5555419921875">API</th><th width="342.4444580078125">Description</th><th width="95.77783203125">Server</th><th width="89.111083984375">Method</th><th>Remarks</th></tr></thead><tbody><tr><td>Add Product Q&#x26;A Answer</td><td>•Adds a product Q&#x26;A answer.<br>•Returns an error message if a required value is missing.</td><td>BO</td><td>POST</td><td><a href="https://apibo.x2bee.com/content?bo=goods&#x26;depth=%EC%83%81%ED%92%88Q%26A%20%EC%A0%95%EB%B3%B4%20%EA%B4%80%EB%A6%AC&#x26;path=saveGoodsAnswer">🔗View API ></a></td></tr><tr><td>Change Product Q&#x26;A Question Display<br>Status</td><td>•Changes the display status of a product Q&#x26;A question.</td><td>BO</td><td>POST</td><td><a href="https://apibo.x2bee.com/content?bo=goods&#x26;depth=%EC%83%81%ED%92%88Q%26A%20%EC%A0%95%EB%B3%B4%20%EA%B4%80%EB%A6%AC&#x26;path=modifyQADisplayState">🔗View API ></a></td></tr><tr><td>Transfer Product Q&#x26;A to<br>Customer Center</td><td>•Transfers a product Q&#x26;A to the customer center.</td><td>BO</td><td>POST</td><td><a href="https://apibo.x2bee.com/content?bo=goods&#x26;depth=%EC%83%81%ED%92%88Q%26A%20%EC%A0%95%EB%B3%B4%20%EA%B4%80%EB%A6%AC&#x26;path=modifyMvotYn">🔗View API ></a></td></tr><tr><td>Bulk Change Product Q&#x26;A Display Status</td><td>•Bulk-changes the display status of product Q&#x26;A.<br>•Returns an error message if the question number or question display status code is not entered.</td><td>BO</td><td>POST</td><td><a href="https://apibo.x2bee.com/content?bo=goods&#x26;depth=%EC%83%81%ED%92%88Q%26A%20%EC%A0%95%EB%B3%B4%20%EA%B4%80%EB%A6%AC&#x26;path=modifyMultipleQADisplayState">🔗View API ></a></td></tr><tr><td>Product Q&#x26;A Unprocessed Status Lookup</td><td>•Looks up the product Q&#x26;A unprocessed status.<br>•The unprocessed status is looked up separately from the product Q&#x26;A list, and does not<br>change even if the product Q&#x26;A search conditions change.</td><td>BO</td><td>POST</td><td><a href="https://apibo.x2bee.com/content?bo=goods&#x26;depth=%EC%83%81%ED%92%88Q%26A%20%EC%A0%95%EB%B3%B4%20%EA%B4%80%EB%A6%AC&#x26;path=getUnProcessedGoodsQA">🔗View API ></a></td></tr><tr><td>Product Q&#x26;A Question Information<br>Lookup</td><td>•Looks up the product Q&#x26;A question information.<br>•Looks up the product Q&#x26;A question information for answering and transferring the product Q&#x26;A.</td><td>BO</td><td>POST</td><td><a href="https://apibo.x2bee.com/content?bo=goods&#x26;depth=%EC%83%81%ED%92%88Q%26A%20%EC%A0%95%EB%B3%B4%20%EA%B4%80%EB%A6%AC&#x26;path=getGoodsQuestionInfo">🔗View API ></a></td></tr><tr><td>Product Q&#x26;A List Lookup</td><td>•Looks up the product Q&#x26;A list.<br>•Looks up the corresponding product Q&#x26;A list according to the search conditions</td><td>BO</td><td>POST</td><td><a href="https://apibo.x2bee.com/content?bo=goods&#x26;depth=%EC%83%81%ED%92%88Q%26A%20%EC%A0%95%EB%B3%B4%20%EA%B4%80%EB%A6%AC&#x26;path=getGoodsQAList">🔗View API ></a></td></tr><tr><td>Product Q&#x26;A Attached Image Lookup</td><td>•Looks up the product Q&#x26;A attached images.<br>•Receives the question number as a parameter and looks up the images<br>attached to the product Q&#x26;A.</td><td>BO</td><td>POST</td><td><a href="https://apibo.x2bee.com/content?bo=goods&#x26;depth=%EC%83%81%ED%92%88Q%26A%20%EC%A0%95%EB%B3%B4%20%EA%B4%80%EB%A6%AC&#x26;path=getGoodsContList">🔗View API ></a></td></tr><tr><td>Product Q&#x26;A Answer Information Lookup</td><td>•Looks up the product Q&#x26;A answer information.<br>•Receives the question number as a parameter and looks up the answer information for the corresponding product Q&#x26;A.</td><td>BO</td><td>POST</td><td><a href="https://apibo.x2bee.com/content?bo=goods&#x26;depth=%EC%83%81%ED%92%88Q%26A%20%EC%A0%95%EB%B3%B4%20%EA%B4%80%EB%A6%AC&#x26;path=getGoodsAnswerList">🔗View API ></a></td></tr><tr><td>Product Q&#x26;A Answer Template List Lookup</td><td>•Looks up the product Q&#x26;A answer template list. •Looks up the product Q&#x26;A answer template list matching the search conditions.</td><td>BO</td><td>POST</td><td><a href="https://apibo.x2bee.com/content?bo=goods&#x26;depth=%EC%83%81%ED%92%88Q%26A%20%EC%A0%95%EB%B3%B4%20%EA%B4%80%EB%A6%AC&#x26;path=getGoodsAnswerList">🔗View API ></a></td></tr><tr><td>Save Product Q&#x26;A Answer Template List</td><td>•Adds/modifies/deletes the product Q&#x26;A answer template list.</td><td>BO</td><td>POST</td><td><a href="https://apibo.x2bee.com/content?bo=goods&#x26;depth=%EC%83%81%ED%92%88Q%26A%EB%8B%B5%EB%B3%80%20%ED%85%9C%ED%94%8C%EB%A6%BF%20%EA%B4%80%EB%A6%AC&#x26;path=saveGoodsQATemplateList">🔗View API ></a></td></tr><tr><td>Product Q&#x26;A Answer Template List Lookup</td><td>•Looks up the product Q&#x26;A answer template list.</td><td>BO</td><td>GET</td><td><a href="https://apibo.x2bee.com/content?bo=goods&#x26;depth=%EC%83%81%ED%92%88Q%26A%20%EC%A0%95%EB%B3%B4%20%EA%B4%80%EB%A6%AC&#x26;path=getGoodsAllQATemplateList">🔗View API ></a></td></tr></tbody></table>

***

## Terminology

<table><thead><tr><th width="90.6666259765625">Term</th><th>Description</th><th data-hidden></th></tr></thead><tbody><tr><td>Product</td><td>•Refers to all goods that are the subject of sale through a commerce channel.<br>•It is the basic unit in which a product is displayed, and the basic unit that makes up the product detail screen.<br>•A product is the unit in which price is managed.</td><td></td></tr><tr><td>General Product</td><td>•Refers to a product managed by coding the product's options into SKUs.<br>•Stock deduction is performed at the SKU level.</td><td></td></tr></tbody></table>