> For the complete documentation index, see [llms.txt](https://tech.x2bee.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://tech.x2bee.com/api-guide/api-guides-en/back-office/claim-bo/order-claim-processing.md).

# Order Claim Processing

Supports order claim processing by looking up customer information and order lists matching a member ID/name, mobile phone number, or order number.

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## Key Features

* **Customer List Inquiry:**
  * Looks up the customer list matching a member ID/name, mobile phone number, or order number.
  * For non-members, nothing is returned when searching by member ID/name.
  * Customers with no orders are not returned.
* **Order List Inquiry:**
  * Looks up the order list matching the selected customer's mbrNo (member number) and cellNo (mobile phone number) conditions.
* **Order Detail Information Inquiry:**
  * Looks up the order information, member information, payment/refund information, and ordered product details for the selected order row.
* **Ordered Product Detail Information Inquiry:**
  * Looks up the delivery information, return/pickup information, product information, and partner information for the selected ordered product row.

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## Process Definition

<figure><img src="https://2999922013-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXTxKSWMmuxEkop1pvuwe%2Fuploads%2Fd3rwpV6WtdjQuSdgcUCK%2F%E1%84%8C%E1%85%AE%E1%84%86%E1%85%AE%E1%86%AB%20%E1%84%8F%E1%85%B3%E1%86%AF%E1%84%85%E1%85%A6%E1%84%8B%E1%85%B5%E1%86%B7%20%E1%84%8E%E1%85%A5%E1%84%85%E1%85%B5.png?alt=media&#x26;token=657d8bcb-ecef-42d4-baac-08d5f0989626" alt=""><figcaption></figcaption></figure>

{% stepper %}
{% step %}

### Customer List Inquiry

Looks up the customer list matching the search conditions.
{% endstep %}

{% step %}

### Order History Inquiry

Looks up the order history matching the selected customer information.
{% endstep %}

{% step %}

### Order Detail Inquiry

Looks up the order information and orderer information for the selected order, allowing you to view the following details by order number.

* Payment details / payment method / promotion applied history
  {% endstep %}

{% step %}

### Product Detail Inquiry

Looks up the ordered product details corresponding to the order number, allowing you to view the following details by order number.

* Delivery information / return / pickup information details
* Product information and partner information matching the product number
  {% endstep %}
  {% endstepper %}

***

## API Function List

<table><thead><tr><th width="126.77783203125">API</th><th width="267.22216796875">Description</th><th width="93.5556640625">Server</th><th width="92.22216796875">Method</th><th>Notes</th></tr></thead><tbody><tr><td>Customer List Inquiry</td><td>Looks up the customer list matching the search conditions.</td><td>BO</td><td>GET</td><td><a href="http://apibo.x2bee.com/content?bo=claim&#x26;depth=%EC%A3%BC%EB%AC%B8%ED%81%B4%EB%A0%88%EC%9E%84%EC%B2%98%EB%A6%AC&#x26;path=getOrdClmProcMbrInfoList">🔗View API ></a></td></tr><tr><td>Order History Inquiry</td><td>Looks up the order history matching the selected customer information.</td><td>BO</td><td>GET</td><td><a href="https://beta-venus-api-bo.x2bee.com/api/bo/swagger-ui/index.html">🔗View API ></a></td></tr><tr><td>Order Information and Member Information Inquiry</td><td>Looks up the order information and orderer information for the selected order. Number of coupons held inquiry /api/order/v1/marketing/mbrCpnCnt Mileage balance inquiry /api/member/v1/mileage/mlgBalAmtInfo</td><td>BO</td><td>GET</td><td><a href="http://apibo.x2bee.com/content?bo=claim&#x26;depth=%EC%A3%BC%EB%AC%B8%ED%81%B4%EB%A0%88%EC%9E%84%EC%B2%98%EB%A6%AC&#x26;path=getOrdClmProcOrdMbrInfo">🔗View API ></a></td></tr><tr><td>Payment Detail<br>Information Inquiry</td><td>Looks up the payment detail information corresponding to the order number.</td><td>BO</td><td>GET</td><td><a href="http://apibo.x2bee.com/content?bo=claim&#x26;depth=%EC%A3%BC%EB%AC%B8%ED%81%B4%EB%A0%88%EC%9E%84%EC%B2%98%EB%A6%AC&#x26;path=getOrdClmProcPayDtlInfo">🔗 View API ></a></td></tr><tr><td>Payment Method<br>Information Inquiry</td><td>Looks up the payment method information corresponding to the order number.</td><td>BO</td><td>GET</td><td><a href="http://apibo.x2bee.com/content?bo=claim&#x26;depth=%EC%A3%BC%EB%AC%B8%ED%81%B4%EB%A0%88%EC%9E%84%EC%B2%98%EB%A6%AC&#x26;path=getOrdClmProcPayWayInfoList">🔗 View API ></a></td></tr><tr><td>Promotion Information Inquiry</td><td>Looks up the promotions (coupons, discounts, mileage earned) used for the order number.</td><td>BO</td><td>GET</td><td><a href="http://apibo.x2bee.com/content?bo=claim&#x26;depth=%EC%A3%BC%EB%AC%B8%ED%81%B4%EB%A0%88%EC%9E%84%EC%B2%98%EB%A6%AC&#x26;path=getOrdClmProcPromotionInfo">🔗 View API ></a></td></tr><tr><td>Ordered Product Detail Inquiry</td><td>Looks up the ordered product details corresponding to the order number. Product information inquiry: /api/goods/v1/detail/goods Delivery fee policy inquiry: /api/goods/v1/delivery/deliProcInfo Partner information inquiry: /api/goods/v1/vendor/list</td><td>BO</td><td>GET</td><td><a href="https://beta-venus-api-bo.x2bee.com/api/bo/swagger-ui/index.html">🔗 View API ></a></td></tr><tr><td>Delivery Detail and Return/Pickup Information Inquiry</td><td>Looks up the delivery information, return, and pickup information details corresponding to the order number.</td><td>BO</td><td>GET</td><td><a href="http://apibo.x2bee.com/content?bo=claim&#x26;depth=%EC%A3%BC%EB%AC%B8%ED%81%B4%EB%A0%88%EC%9E%84%EC%B2%98%EB%A6%AC&#x26;path=getOrdClmProcDeliRtnInfo">🔗 View API ></a></td></tr><tr><td>Product Information and Partner Information Inquiry</td><td>Looks up the product information and product partner information matching the product number.</td><td>BO</td><td>GET</td><td><a href="http://apibo.x2bee.com/content?bo=claim&#x26;depth=%EC%A3%BC%EB%AC%B8%ED%81%B4%EB%A0%88%EC%9E%84%EC%B2%98%EB%A6%AC&#x26;path=getOrdClmProcGoodsEntrInfo">🔗 View API ></a></td></tr></tbody></table>

***

## Other Notes

* All claim buttons are managed as common codes.\
  ST008 (BO system claim-processable status) reference value 1 (order history status code: OM005), reference value 2 (order history classification code: OM003)
* E.g.) The Change Delivery Address button is displayed only when reference value 1 is 12 or 21 (OM005: order completed (12), delivery instructed (21)) and reference value 2 is 10 (OM003: order completed).

***